Subscription Flow

OCTOBER 10, 2024

Billing system migration is the process of replacing your existing billing system with a new one. Companies opt for this process to adopt new tools, and upgrade their functionality. Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

APRIL 30, 2022

So the first question is what made SaaS so successful. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. Customers love SaaS products and tools because it simply works. Why do developers love SaaS products? Why is that?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

SEPTEMBER 26, 2019

So, despite SaaS multiple and the public markets being at near record highs, we’ve seen things start to … wobble a bit overall in tech: The WeWork IPO simply failed , and the Peloton and Direct Smile IPOs were broken. One of the greatest SaaS companies of all times, but still, it turned out to be mortal. Slack is mortal.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

SaaStr

MARCH 21, 2022

Q: Dear SaaStr: When should a SaaS Company allow Month-to-Month contracts vs requiring 12-month commitments? You get all the cash up-front (this is how I went cash-flow positive in fact), and your churn almost by definition goes down. Because the earliest chance the customer has to churn is 12 months hence. It’s a false choice.

SaaS Payments 262

SaaS Payments Payment Services Payment Features SaaS 262

SaaStr

JUNE 27, 2019

This removes friction from the sales process, leading to a higher and faster close rate. No hiding the monthly option, no pricing confusion: In fact 26% of Zoom’s customers still pay monthly, even at $500m+ in ARR: More here: 5 Interesting Learnings From Zoom. Yes, nominal churn may seem lower by removing a monthly option.

Pricing 192

Pricing SaaS Payments Payment Solutions Payment Services 192

SaaStr

DECEMBER 4, 2023

Churn increase due to greater scrutiny of costs Contract values declining More stakeholders involved in decision-making Capchase combined the study with their data set of thousands of SaaS companies and looked at what the best companies do to overcome these hurdles. Lay out the sales process early on. That’s your North Star.

SaaS Payments 285

SaaS Payments Payment Services Payments Payment Features 285

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business. How much value does the application offer?

Business Model 195

Business Model Scale Pricing Payment Methods 195

Stax

APRIL 15, 2025

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. MRR is an important metric for SaaS businesses to track to understand business health. However, its not the same as total revenue (which includes one-time purchases).

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Stax

JANUARY 17, 2024

Automated Clearing House (ACH) payments are a type of electronic bank-to-bank payment system in the US. Unlike payments facilitated by card networks like Visa or Mastercard, ACH payments are managed by a body called the National Automated Clearing House Association (NACHA). Let’s get started.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. This article offers tips for optimizing pricing and packaging of your SaaS products in a less-than-stellar economy: What is stagflation?

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

FastSpring

MARCH 9, 2022

Answer: It’s the pricing page. Because we have data from thousands of Saas and software websites. The path to a signup or purchase may include a variety of page views, but it almost always includes the pricing page. In this article, we’ll show you examples from a variety of SaaS pricing pages. How do we know?

SaaS Payments 148

SaaS Payments Pricing Payments Payment Methods 148

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell. What makes a SaaS business so hard? You can deploy subscriptions as a service, billing as a service, fraud prevention as a service.

Payment Features 260

Payment Features Payment Services Outsourcing Services Payment Solutions 260

SaaStr

MAY 26, 2019

SurveyMonkey is one of the Old School SaaS companies that has followed an interesting path. days, for years it was run by a tiny team and dominated the self-service side of surveys. Price Increases Do Work at Scale. SurveyMonkey increased prices, which resulted in a big chunk of growth. A few learnings: 1.

Scale 273

Scale SaaS Payments Payments Payment Services 273

FastSpring

DECEMBER 12, 2022

Many companies that expand globally reach a point where they can’t properly support their international customers with their current payment platform. An international payment gateway can help with some of these issues, but it’s only one piece of the puzzle. What is an international payment gateway? Table of Contents.

Payment Services 148

Payment Services Merchant Services Payment Methods Payment Solutions 148

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Baremetrics

MARCH 31, 2021

SaaS and subscription companies like yours need to collect and manage recurring payments at scale. Regular payment gateways like SagePay and WorldPay won't cut it. All the data your startup needs Collecting payments is just one step of effective subscription management. The platform's usage-based pricing (no monthly fees!)

Merchant Services 98

Merchant Services SaaS Payments Payment Services Payment Features 98

Stax

MARCH 15, 2025

This is especially true now more than ever before as Software-as-a-Service (SaaS) solutions continue to be amongst the fastest-growing segment within the tech world. Consumer adoption of digital solutions is accelerating at a rapid pace, with the SaaS market projected to grow from $315 billion in 2025 to $1,131 billion in 2032.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” History of the subscription pricing model: From newspapers to the rise of SaaS subscription.

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. FastSpring: Your MoR for All-in-One SaaS Billing.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Prepare for renewals with value adds to reduce churn.

Payments 158

Payments SaaS Payments Merchant Services Payment Solutions 158

SaaStr

OCTOBER 27, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Paddle offers SaaS companies a completely different approach to their payments infrastructure. That means we take away 100% of the pain of payments fragmentation, meaning a faster, safer, cheaper, and, overall, better option.

Merchant Services 242

Merchant Services Payment Solutions Onboarding Payments 242

The Angel VC

MARCH 23, 2016

Almost exactly four years ago I published a financial plan template for SaaS startups based on a model that I had created for Zendesk a few years earlier. The original v1 model was a very simple plan for early-stage SaaS startups with a low-touch sales model. Revenues" tab The model assumes that you have three pricing tiers.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

The Angel VC

APRIL 24, 2015

When I talk to SaaS startups and take a look at their metrics, it still happens quite often that some of the numbers aren’t quite clear to me and it takes some time to clarify things. That said, I believe most SaaS companies can focus on a small number of revenue metrics which aren’t overly complicated.

Payments 193

Payments SaaS Payments Metrics Revenue 193

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Part I: SaaS Churn Benchmarks.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

FastSpring

APRIL 23, 2024

The company handles transactions for sellers of digital products, providing the infrastructure for global online payments while taking responsibility for tax collection and remittance, fraud prevention, and other aspects of the checkout process. It’s a capable solution, but by no means is Paddle a universal, one-size-fits-all option.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

How To Buy Saas

DECEMBER 20, 2024

2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. SaaS Pricing and COVID-19. SaaS Pricing Basics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

MAY 20, 2024

The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed. If this question is confusing, you’re not alone.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

User Pilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. This metric helps SaaS companies track the effectiveness of their expansion efforts. These are available at the checkout at discounted prices.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. In short, RGM indicates that all of a businesss processes must be aligned, and working toward a unified goal. Pricing Pricing is an integral part of practicing RGM.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Baremetrics

AUGUST 4, 2021

Declined payments in SaaS can be a real issue for both the customers and your company. Anyone tasked with understanding why payments decline or fail knows their work is cut out for them. From there you can get insights into your all failed payments using our dunning tool, Baremetrics Recover. Why do payments get declined?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Methods Payments 98

Blulogix

MARCH 27, 2025

By BluLogix Team How AI is Transforming Billing Billing has long been a complex and manual process, prone to errors, inefficiencies, and revenue leakage. With businesses adopting diverse pricing modelsranging from subscriptions to usage-based billinglegacy systems often struggle to keep up.

Payments 59

Payments AI Search Payment Services AI 59

Baremetrics

MARCH 30, 2021

Finding the right recurring payment system to process recurring invoices for your subscription-based business isn't easy. Aside from there being a multitude of options in the market, SaaS and subscription businesses often have a diverse and complex set of items that they need their chosen platform to check-off the list.

Payment Features 105

Payment Features Payment Solutions Merchant Services Payment Methods 105

Baremetrics

MARCH 31, 2020

Picture this: Over the past six months, your churn rate has gone from a respectable 4%, to now, over 10%. Or, you can pause, take a step back and analyze what went wrong by doing some churn analysis. Or, you can pause, take a step back and analyze what went wrong by doing some churn analysis.

Churn 122

Churn SaaS Payments Pricing Payment Services 122

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. They learned from some of the biggest in SaaS — Aaron Levie and Jeff Lawson. You need to price accordingly.

Payment Solutions 285

Payment Solutions Payments Travel Scale 285