Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. Thats actually one of the lowest churn rates across all industries. That said, industry experts agree that your SaaS companys goal churn should be below 2%. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Subscription Flow

OCTOBER 10, 2024

Billing system migration is the process of replacing your existing billing system with a new one. Companies opt for this process to adopt new tools, and upgrade their functionality. Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

APRIL 17, 2021

Over $500,000 revenue per employee. Monetizing ecommerce via subscriptions, but not payment processing. Billion in GMV processed, up a stunning 91% from 2019. Billion in GMV processed, up a stunning 91% from 2019. Rather, it charges for software subscriptions to take payments on its websites. 85% NRR.

Payment Methods 337

Payment Methods Merchant Services Payments Payment Services 337

SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. So many VCs and others have gotten more and more excited about SMB SaaS. But SMB SaaS has a lot of challenges, too: Churn is much higher. of public SaaS companies are primarily SMB focused. Much higher.

SaaS Payments 346

SaaS Payments Scale SMB PayPal 346

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. But — they are broken if you aren’t really a traditional, 100%+ NRR SaaS company. In particular: Hybrid SaaS with payments and fintech usually has far, far lower gross margins than pure software. It depends.

SaaS Payments 278

SaaS Payments Metrics SMB Payments 278

SaaStr

APRIL 23, 2021

Bill.com is one of the quiet SaaS success stories. automating the back office and payments and billing for SMBs), and doing it with 120%+ NRR. We run a lot of SaaStr on Bill.com and have for years, and won’t churn. Transaction fees (on payments) are now half of revenue and are the key to scaling.

Payment Solutions 347

Payment Solutions Payments SaaS Payments Payment Services 347

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Part I: SaaS Churn Benchmarks.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

SaaStr

MAY 8, 2021

I felt like when I was a SaaS CEO and had to go profitable, they helped saved my rear. But as time has gone by, and I’ve worked with more SaaS companies, I’ve also seen the downside of annual contracts at many start-ups as well: Annual deal collections can be tough for start-ups. Annual deals mask churn.

SaaS Payments 312

SaaS Payments Payment Services Scale Payments 312

Stax

JANUARY 17, 2024

Automated Clearing House (ACH) payments are a type of electronic bank-to-bank payment system in the US. Unlike payments facilitated by card networks like Visa or Mastercard, ACH payments are managed by a body called the National Automated Clearing House Association (NACHA). Let’s get started.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

SaaStr

JUNE 17, 2022

The reality is though, in SaaS, especially if you are primarily sales-driven, that’s often gonna be tough. So if you’re building a model for your SaaS start-up, or thinking about cash-flow positive as a goal, let me offer a few learnings about how we got there faster: Land A Few Whales. Big Customers) in SaaS.

SaaS Payments 307

SaaS Payments Sales Hiring SaaS Payment Services 307

SaaStr

DECEMBER 4, 2023

They wanted to quantify this trend of a longer sales cycle, so they commissioned a study of 500 revenue leaders in the U.S. The sales cycle is important because it cascades into a bunch of critical metrics for you and investors, including revenue. Use this knowledge across the whole process to refer to constantly and drive urgency.

SaaS Payments 282

SaaS Payments Payment Services Payments Payment Features 282

FastSpring

OCTOBER 13, 2023

If you’re currently using 2Checkout or Stripe to sell digital goods or SaaS but are considering switching — to the other, or to other options such as FastSpring — you may be wondering whether there are substantial differences between the platforms and their services. What does all of that mean? What Is FastSpring and Who Is It For?

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

Subscription Flow

DECEMBER 12, 2024

Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. The purpose of the revenue growth management strategy is to steer a business in an organized, and sustainable direction. In this blog, you will find out the meaning of revenue growth management, its importance, components, and challenges.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Stax

MAY 20, 2024

When can revenue NOT be counted as revenue? The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

SaaStr

APRIL 30, 2022

Average Revenue per Customer. So the first question is what made SaaS so successful. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. Customers love SaaS products and tools because it simply works. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Shuo Wang is the CRO and co-founder of Deel, one of the fastest-growing SaaS companies.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

SaaStr

OCTOBER 22, 2021

1M in ARR per employee could be a new efficiency record at IPO for SaaS. Their tiniest customers still have higher churn, as with almost every other SaaS company. Their tiniest customers still have higher churn, as with almost every other SaaS company. based revenue. 5 Interesting Learnings: #1.

Scale 326

Scale SaaS Payments SMB Payment Solutions 326

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell. What makes a SaaS business so hard? You can deploy subscriptions as a service, billing as a service, fraud prevention as a service.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

SaaStr

MAY 26, 2019

SurveyMonkey is one of the Old School SaaS companies that has followed an interesting path. days, for years it was run by a tiny team and dominated the self-service side of surveys. That is a similar revenue growth rate to Salesforce’s core CRM product. 78% Annual payments, 22% Self-Service payments.

Scale 273

Scale SaaS Payments Payments Payment Services 273

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Prepare for renewals with value adds to reduce churn.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Stax

MARCH 15, 2025

This is especially true now more than ever before as Software-as-a-Service (SaaS) solutions continue to be amongst the fastest-growing segment within the tech world. Consumer adoption of digital solutions is accelerating at a rapid pace, with the SaaS market projected to grow from $315 billion in 2025 to $1,131 billion in 2032.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. FastSpring: Your MoR for All-in-One SaaS Billing.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. Because in SaaS start-ups, it seems like the majority of first VP Sales fail. First, in this post, I want to outline what a VP of Sales in a SaaS company actually does. In sum -> Learning and understanding how to maximize the revenue per lead.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Churn means lost money or lost customers. These metrics help you understand two different things: Customer churn — the number of people you've lost. Revenue churn — the amount of revenue you've lost. Customer churn = customers lost.

Churn 105

Churn Payments Revenue SaaS Payments 105

The Angel VC

MARCH 23, 2016

Almost exactly four years ago I published a financial plan template for SaaS startups based on a model that I had created for Zendesk a few years earlier. The original v1 model was a very simple plan for early-stage SaaS startups with a low-touch sales model. The "Revenues" line shows your end-of-month MRR for the respective month.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” History of the subscription pricing model: From newspapers to the rise of SaaS subscription. Key finding?

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

How To Buy Saas

DECEMBER 20, 2024

2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

APRIL 23, 2024

The company handles transactions for sellers of digital products, providing the infrastructure for global online payments while taking responsibility for tax collection and remittance, fraud prevention, and other aspects of the checkout process. It’s a capable solution, but by no means is Paddle a universal, one-size-fits-all option.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. Why is customer expansion so important?

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Stax

MARCH 18, 2025

Steps To Implementing Payment Tokenization In the SaaS Industry The global economy is shifting to digital currencies andtransactions. Because of this,the concern for payment security is at an all-time high. Payment tokenization helps safeguard cardholder data, so your users can collect and process payments securely.

Payment Services 88

Payment Services Payment Methods SaaS Payments Merchant Services 88

Subscription Flow

OCTOBER 2, 2024

In simple terms, revenue leakage means that a business is unable to collect a 100% of its earned income. There is always a small percentage of income that gets ‘leaked out’, causing revenue loss. Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Baremetrics

AUGUST 4, 2021

Declined payments in SaaS can be a real issue for both the customers and your company. Anyone tasked with understanding why payments decline or fail knows their work is cut out for them. From there you can get insights into your all failed payments using our dunning tool, Baremetrics Recover. Why do payments get declined?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Methods Payments 98