SaaStr

OCTOBER 26, 2023

Co-founder and CEO at Greenhouse, Daniel Chait, sits down with SaaStr CEO and Founder Jason Lemkin to share what’s new at Greenhouse, a successful recruiting software company at $200M in ARR today. In a year like this, SMB is doing worse, with a lot more churn and startups going out of business. He ran from the term.

Sales Hiring 207

Sales Hiring AI SMB Scale 207

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. Churn defines your average lifetime of your customer. We talked about churn. MRR, obviously.

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

User Pilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. As such, they can face less competition because of the high barrier of entry that comes with developing specialist SaaS products.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Makes a Good Customer Success Manager?

Sales Hiring 93

Sales Hiring Customer Success Sales Recruiting Technical Review 93

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 169

Sales Recruiting Scale Underperforming Technical Team Pricing 169

Sales Hacker

APRIL 21, 2020

When I first wrote this article, we were in a very different place, with unemployment at an all-time low and sales hiring a top priority. Part two of this scorecard series will help you create a sales interview scorecard to land that sales role you’ve been dreaming about. Sales chops. What sales system do we use?

Sales Hiring 99

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 99

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? That’s a great example.

Scale 236

Scale Outsourcing Services Sales Hiring VP of Engineering 236

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. And of course, a strong sales comp plan needs to motivate reps to hit goals that grow the company while still maintaining a profit margin. The Process for Creating a Sales Compensation Plan. Know what to Include in a Sales Incentive Plan. Keep it Simple.

Compensation 103

Compensation Sales Hiring Development Team Review Sales Recruiting 103

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage. Let’s hear what they each had to say. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SmartKarrot

JUNE 28, 2023

The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. The main aim of this practice is to help grow the number of key accounts in order to attain mutually beneficial goals and maximize their value.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision.

Underperforming Technical Team 72

Underperforming Technical Team Sales Recruiting Social Media Onboarding 72

Chart Mogul

APRIL 8, 2020

A cold call was usually initiated by a sales rep who, out of a blue sky, reached out to a potential buyer via phone and tried to talk them into purchasing their product or service. Cold email outreach as a strategy poses a number of challenges for sales reps. My team knows it firsthand — we’ve been doing it since day one in business.

Scale 98

Scale Sales Recruiting Startup Sales Hiring 98

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? It’s all about churn and retention. Because churn is a silent killer.

Scale 206

Scale Sales Hiring Revenue VP of Engineering 206

Sales Hacker

OCTOBER 21, 2019

There are tons of roundup articles about top women sales leaders. Most of the time, somebody does a LinkedIn search for “sales leader,” chooses the top 15 profiles with the most followers, and calls it a day. What about the amazing sales leaders who aren’t well-known already? Most Dynamic Women Sales Leaders.

Sales Recruiting 95

Sales Recruiting Scale Sales Hiring VP of Engineering 95

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Chorus is a leading conversation intelligence platform for sales teams. Growth stage.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

ProfitWell

AUGUST 18, 2020

The risk to switch is so low that one survey found that 63% of DTC customers leave after one poor customer experience. Most companies opt to evaluate the outcomes from change by the same team that implemented the change. This bias can be seen when teams evaluate the changes they’re making in a more positive manner.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Totango

FEBRUARY 26, 2021

Your sales team lands a new customer with great potential. While the product provides many benefits, one that is particularly interesting is it shortens the sales cycle (decreasing time to revenue). So they ask every new customer how long their average sales cycle is. Let the data make the sale for you.

Sales Recruiting 62

Sales Recruiting Scale Social Media Technical Review 62

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Leveraging customer insights across your business.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

User Pilot

NOVEMBER 10, 2022

Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. A process pain point contributes to frustration, low engagement, and high customer churn. Lack of support or poor-quality assistance from your team can lead to support pain points.

Underperforming Technical Team 81

Underperforming Technical Team Sales Recruiting User Experience Customer Support 81

Chart Mogul

APRIL 8, 2020

A cold call was usually initiated by a sales rep who, out of a blue sky, reached out to a potential buyer via phone and tried to talk them into purchasing their product or service. Cold email outreach as a strategy poses a number of challenges for sales reps. My team knows it firsthand — we’ve been doing it since day one in business.

Scale 52

Scale Sales Recruiting Startup Sales Hiring 52

Upscope

SEPTEMBER 9, 2020

4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers. The amount of data needed might go down as AI gets better but so far most bots are bad at answering anything beyond very basic questions. I want all team members who do customer support to enjoy it.

SaaS Payments 69

SaaS Payments Trends Payment Services Sales Recruiting 69

Point Nine Land

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. In light of the sale of Buildium last month I figured now is as good of a time as any to reflect on the most important ones. We could branch out into commercial property management. We mostly succeeded. I’m proud of all that.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Subscribe to the Sales Hacker Podcast. How to get better at sales [21:37]. Welcome to the Sales Hacker podcast. Welcome to the Sales Hacker podcast.

Scale 110

Scale Sales Hiring Sales Recruiting Outsourcing Services 110

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Customer development interviews. Relevance and added value are key to developing our customer base. Click To Tweet.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Intercom, Inc.

JULY 12, 2018

Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. You have no idea what the people in the management team are really thinking about. The second is employees. How to think about org structure.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

OpenView Labs

SEPTEMBER 22, 2021

But no matter how thick a skin you develop, it’s never fun to be told ‘no,’ especially after you’ve spent significant time with an investor exploring a potential deal. To make matters worse, the customers revealed that instead of paying for a seat for each team member, they bought one login and shared it amongst 10 people.

Technical Review 73

Technical Review Scale Development Team Review Software Review 73

Full Session

NOVEMBER 8, 2022

Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. Identify Javascript errors, user frustration, usability issues, or poor-performing content. FullSession provides a central analytics platform that lets you and your team collaborate more efficiently.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

NOVEMBER 24, 2021

Every leader should develop a personal framework to organize how they approach their work. Priorities, Program, Tools and Team. Next, assess the current state of your Program, Tools, and Team. Customer Success Programs are pretty straightforward, but somehow every organization seems to have weak points. Priorities.

Customer Success 19

Customer Success Sales Recruiting Scale Underperforming Technical Team 19

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Customer development interviews. Relevance and added value are key to developing our customer base. Tweet this quote.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting. Provide clear strategic and tactical direction to the team.

Customer Success 10

Customer Success Sales Recruiting Technical Review Underperforming Technical Team 10

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157