SaaStr
JULY 13, 2020
My learnings: What Works — That You Might Think Wouldn’t Work: High employee/VP churn. 5+ cofounders can work (I think of that as too many cooks, but now I see it can work). Cofounder conflict. But now I’ve seen many unicorns make it even with significant cofounder conflict in the early and middle days.
FastSpring
APRIL 26, 2022
In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.
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SaaStr
JUNE 1, 2021
Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!
Chargify
APRIL 23, 2019
Establishing relationships with advisors and/or mentors. The third stage is when other people can see what you are doing and now other companies try to copy and destroy you ,” explains Airbnb cofounder and CEO Brian Chesky. SaaS Customer Success: The Secret To Reducing Churn & Increasing MRR.
ProfitWell
SEPTEMBER 30, 2019
our good pal Hiten Shah, a master in the startup community—who shaped FYI, Crazy Egg , and Kissmetrics into the successes they've become, not to mention an advisor to 120 additional startup endeavors. Uber, in comparison, has had monthly churn rates as high at 13%. Pagely drops a podcast episode feat. His process for advising startups.
SaaStr
AUGUST 6, 2020
To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. How does Chen advise founders to think about annual dollar churn? * So, the one key metric that makes life so great for us, we have less than 1% annual dollar churn.
SaaStr
AUGUST 20, 2020
Everyone in the sales org owns a quota, and so if you’re post-sales on the account management team, you have an expansion target as well as a churning contraction allowance that you’re working towards. You’ve got to have a technical aptitude and excitement for the product. On the pre-sale side, everyone has a quota.
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