SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Low churn shows stickiness ingrained in customer behavior or mission criticality. link] Every Wednesday at 10 a.m. Sign up HERE !

Metrics 261

Metrics Marketing SaaS SMB 261

SaaStr

MARCH 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated) The 8 Signs of a Failing Sales Rep. LIVE Workshop Wednesday with ICONIQ: Building Resilience through Efficient Scaling in 2023 4.

Scale 258

Scale SMB Sales Scaling 258

SaaStr

APRIL 30, 2024

The CRO at Owner, Kyle Norton, shares his learnings and strategies for building better efficiency into your GTM motion at Workshop Wednesday, held every Wednesday at 10 a.m. Early churn was a massive drag on efficiency. They needed to get their hands on early churn. How do you build GTM efficiency in SMB sales?

Scale 301

Scale SMB Sales Hiring Sales 301

SaaStr

JANUARY 12, 2024

Now, in 2024, we’re in the age of efficiencies, and we’re rethinking whether we should put more people on it or tolerate more churn and issues because we want to be cash flow positive. PS – watch his recent deep dive on this and a bunch more SaaS metrics for 2024 in the Workshop he did with us.)

Sales Hiring 320

Sales Hiring Customer Success Scale AI 320

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Here we’ll look at four proven strategies for reducing customer churn.

Churn 102

Churn Strategy Technical Review Benchmarks 102

SaaStr

JULY 31, 2024

In this week’s Workshop Wednesday , SaaStr Founder and CEO Jason Lemkin shares the 7 things the best sales reps get right and the 8 ways the rest make things worse. #1: All the energy needed to get new logos is offset by logo churn, so where do you go? How do you tell the best reps from the mediocre ones?

Scale 284

Scale Sales Pricing ChatGPT 284

SaaStr

APRIL 1, 2023

At this week’s Workshop Wednesday — held every Weds at 10 a.m. What It Takes To Win With small businesses, you will have more churn and business volatility than with an enterprise. The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. SMBTech is primed for growth.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. Companies are giving price breaks this year to reduce churn and increase retention, with the caveat that it might go up next year. Now we’re back to normal.

Outsourcing Services 176

Outsourcing Services Scaling Venture Capital Forecasting 176

SaaStr

JULY 25, 2023

SaaS North: SaaS North is Canada’s largest SaaS conference, featuring keynote speakers, workshops, and networking opportunities, aimed at promoting the growth and success of SaaS companies in North America. It provides insights into the latest trends, best practices, and networking opportunities in the SaaS space.

ChatGPT 189

ChatGPT AWS SaaS CTO 189

Sales Hacker

MARCH 1, 2025

Logo Churn: <5%low churn reflects high customer satisfaction and product stickiness. Key metrics for evaluating a SaaS companys growth trajectory: Net Revenue Retention (NRR): >130% for growth-stage PLG companieshigh retention signals strong product-market fit.

Scale 67

Scale SaaS AI Search Sales Hiring 67

SaaStr

OCTOBER 17, 2023

At last week’s Workshop Wednesday — every Weds at 10 a.m. They’re fully saturated unless customers churn. This is generally where churn starts to pick up because competitors are selling against you. When one person churns, it counts for more. That’s the end state we’re going for. Everything!

Scale 176

Scale Sales Hiring Customer Success Scaling 176

Valuize Consulting

DECEMBER 17, 2024

Revenue-based ratios often lead to overstretched CSMs who burn out and quit, and under-supported customers who fail to achieve value and churn. Encourage cross-departmental collaboration for the fully adopted product. Identify success stories to drive advocacy.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

SaaStr

APRIL 4, 2023

If churn doesn’t grow, your lifetime customer value is at its peak. They learned there was no point going after them because they churned too quickly. Hopefully, your company is becoming more mature and the solutions more powerful. What does that mean for your organization? How did they solve the issue?

Scale 246

Scale Scaling Strategy Outbound Sales Team 246

SaaStr

MAY 3, 2024

Key Takeaways Track your net new customers after churn. As founders, you have to understand that as hard as what you’re doing is, you may have to do even better to IPO. The window is open, but the bar is pretty tough. This should be your North Star metric. Invest in your long-tail; don’t give up on champions and smaller customers.

Metrics 300

Metrics SaaS Scale Social Media 300

Baremetrics

JUNE 26, 2020

But if you get it right, not only will you have less churn and a higher lifetime value , but you’ll also spend less time and resources on support. Customer retention Another metric you can tie back to customer onboarding is churn. Specifically, you want to look at your user churn rate and churn time. Others prefer audio.

Onboarding 99

Onboarding SaaS Churn Social Media 99

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Intercom, Inc.

JULY 9, 2018

If you’re retiring a feature or increasing your prices, customers might react by churning or contracting their accounts. If you’re releasing a new product with its own pricing plan , that’s a clear opportunity to drive new business and upsell current customers. But there are other circumstances where a change might be received negatively.

Sales Enablement 154

Sales Enablement Sales Pricing Marketing 154

SaaStr

MAY 28, 2024

As a founder, figure out who your top 20% or 50 customers are, hire a team that does nothing but make those top accounts happy, and prevent future and inevitable churn. It has become weaponized, and we might not be able to return to customer happiness as their number one job.

Sales Hiring 306

Sales Hiring Scale AI Search AI 306

SaaStr

MAY 5, 2023

This is true for employees and churn. Honestly, it can feel like a betrayal when someone in a position of trust leaves without someone to replace them, but it doesn’t mean you shouldn’t be gracious to anyone and everyone who comes in contact with your team.

Scale 273

Scale Leadership Customer Success Scaling 273

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. We help them fix their churn-related problems through email marketing lifecycle campaigns. Val: Absolutely.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Scale 95

Scale Leadership Technology Customer Success 95

ChurnZero

MARCH 3, 2021

The event was filled with intimate hands-on workshops, and content sessions with expert leaders who shared their stories and strategies to thrive. Secondary Effects of Churn – Find out that are some of the possible secondary effects of churn and their impacts on your brand and reputation. .

Customer Success 80

Customer Success Technical Review Scale Churn 80

Unbounce

JUNE 24, 2020

By reducing one-month churn by several percentage points. By presenting customers with content they’re more likely to watch first, Netflix reduces churn. According to Workshop Digital’s Andrew Miller, this sort of tech has overturned a lot of longstanding PPC best practices. Andrew Miller, Co-Founder, Workshop Digital.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Baremetrics

APRIL 7, 2020

In a technology driven world, where it feels like consumers are always looking for the next best service or software to jump ship to, reducing churn can be challenging for a SaaS company like Emphatic. We use Baremetrics to keep track of churn on a monthly, yearly, and even daily basis. Here's what we found. read more.

Social Media 69

Social Media Payment Solutions Software Review Software 69

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Reduce Churn. TSIA Resource: Churn Is a Downstream Issue – Don’t Fix Churn, Create an Anti-Churn Environment. Last year TSIA responded to over 3,000 inquiries from members.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

ChurnZero

MARCH 16, 2021

In this workshop, you’ll learn how to gather, incorporate and create a customer feedback loop to continuously improve your product at scale and reduce customer churn. . Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero. .

Customer Success 69

Customer Success Scale Benchmarks Churn 69

User Pilot

MAY 3, 2022

SaaS customers in the enterprise tier take longer to acquire but they’re also less likely to churn as long as you continue to meet their needs. Many large SaaS companies will go so far as to host conferences or workshops just to spread awareness across their target audience. Why should I target enterprise customers?

Enterprise 98

Enterprise Strategy Marketing SaaS 98

Intercom, Inc.

JULY 9, 2018

If you’re retiring a feature or increasing your prices, customers might react by churning or contracting their accounts. If you’re releasing a new product with its own pricing plan , that’s a clear opportunity to drive new business and upsell current customers. But there are other circumstances where a change might be received negatively.

Sales Enablement 117

Sales Enablement Sales Pricing Marketing 117

Totango

FEBRUARY 28, 2020

Similarly, an account that has recorded a sudden drop in usage could be in danger of churn, and should prompt a re-engagement initiative. For 1:many opportunities, you’ll want to communicate through training events, workshops, webinars, community groups, and so on. That’s for 1:1 touchpoints.

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

User Pilot

SEPTEMBER 15, 2024

Minimum viable onboarding workshop with Userpilot. Offboarding cancelation flow template to reduce customer churn Your offboarding cancelation flow should be triggered automatically when customers hit the cancel account button. The secondary goal is to reduce churn by offering alternatives to canceling.

Onboarding 98

Onboarding SaaS Software Review Churn 98

User Pilot

SEPTEMBER 8, 2022

The ease of problem-solving with in-app help centers also reduces the customer’s time-to-value , thus reducing churn. With enough resources to guide customers around the product, you reduce the customer’s time to value , which reduces churn. Webinars are video presentations or workshops held virtually.

Churn 98

Churn Customer Support Software SaaS 98

ProfitWell

AUGUST 6, 2020

We’ve established that having a value metric is the best way to reduce churn and bolster your growth. How are churn and new revenue trending over time? We’re also seeing some churn in the market, MRR loss is down 1.68% over the last 24 hours. Listen wherever you get podcasts: Bananas for value-based pricing. click here.

Pricing 87

Pricing Strategy Technical Review B2B 87

User Pilot

JANUARY 23, 2023

Minimum viable onboarding workshop. Improve retention of users on the Growth plan Imagine you did a feature audit and found out that most of your churn comes from accounts on the Growth plan. Key Results Reduce the number of churned customers from the growth plan by 30%. Reduce involuntary churn 10x.

Customer Success 97

Customer Success Software Review Onboarding Systems Review 97

Baremetrics

OCTOBER 12, 2021

Gated content assets often include: White papers E-books Guides Reports Courses Worksheets Online tools Monitor Essential Business Metrics Get deep insights into MRR, churn, LTV and more to grow your business. A few event options to consider are: Webinar Workshop Seminar Meetup Conference 5. Try Baremetrics Free. Try Baremetrics free.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

Customer Success 72

Customer Success Technical Review Sales Hiring Scale 72

Chart Mogul

JANUARY 9, 2025

NTA-ab is BANT workshopped and stands for: Need Timing Alternatives authority budget The N,T, and A, are capitalized because thats what your customer cares about. On the flip side, consider docking reps when they onboard a customer who contracts or churns shortly after becoming a paid subscriber. We call it NTA-ab.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52