Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. Every smart engineer today is inspired by AI, so give your team the freedom to dream up how AI could improve your product. PLG is like the Cloud. There are no Cloud magicians, and you can’t hire a PLG magician. Product marketing is neither marketing nor product.

Scale 284

Scale Sales Hiring Sales Recruiting AI 284

SaaStock

MARCH 8, 2019

After five years at Ernst & Young in New York, she served as Vice President at Citigroup in the Big Apple. Hooi Ling Tan is a mechanical engineer turned entrepreneur. Kathleen Ting studied at Cornell University before joining the financial service provider BlackRock in New York as Global Consulting Relations Analyst.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

Scytale

MARCH 12, 2025

Founded in 2021, Lottie has since expanded to include Found by Lottie, a cloud-based software for care providers, and Seniorcare by Lottie, which supports employers in delivering top-tier eldercare benefits. He also co-founded Ignite Research, building and running an advanced hotel search engine. GET ISO 27001 COMPLIANT 90% FASTER 6.

Startup 59

Startup Scale Cybersecurity AI Search 59

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And then, in the 50s, they introduced this new thing, and there was resistance.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

NOVEMBER 11, 2022

They have service and all this, but the second cloud for them was sales. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. Your core models for sales, for marketing spend, for hiring and engineering and product.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

NOVEMBER 13, 2020

I wanted to have another fun, informal conversation with, one of, I think, the most insightful and smartest cloud investors, Sunil Dhaliwal. Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 219

Sales Recruiting Development Team Review Technical Review Sales Hiring 219

Frontegg

DECEMBER 14, 2021

They are dynamic, versatile, and have the ability to overcome a wide range of engineering obstacles. Senior Staff Software Engineer at Google 279.1K In his personal blog Overreacted, he shares his experience, new trends and features, and explains complicated programming tasks. Head of Engineering at Humu 62.2K

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Development Technical Advisors Web Development Web Developers 130

Intercom, Inc.

OCTOBER 31, 2019

. “Take the work out of work, that’s my motto in life” Prior to that, I was the CIO of another large Fortune 500 company called KLA-Tencor, and the rest of my life has been in software engineering: building tools to help people get things done without having to do all the work. Balancing human-computer interaction.

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Artificial Intelligence Scale CTO Hire Technology 169

BetterCloud

JUNE 10, 2021

Stephen Dick recently joined BetterCloud as its VP of Site Reliability Engineering (SRE). We recently sat down with Stephen for an informal chat about his career path, the history and future of DevOps, and his vision for Site Reliability Engineering at BetterCloud. We tackle operations problems from an engineering perspective.

Engineering 52

Engineering DevOps as a Service New CTO CTO Coach 52

SaaStr

JULY 10, 2021

At the beginning, my vice presidents were engineering, and product, and a designer. Our company, we basically unified communications in the cloud. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. It makes sense that that would be the role that comes in as the CTO. Build the product.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. He’s held executive-level engineering positions at companies such as Intel, McAfee, and SendGrid. Before joining BetterCloud, he served as a VP of engineering at Twilio.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company.

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Upscope

JANUARY 5, 2020

When an engineer turned marketer helps position multiple companies to grow from, for example, $2 million to $70 million in 18 months, it's time to listen. 10 companies show you their positioning strategy How Superhuman achieved positioning by creating an engine Upscope's SaaS positioning lesson? This is not one of them.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Sales Hacker

MAY 5, 2021

RevOps is still developing as a function, so people with a lot of different experiences, like moving from engineering to marketing for example, find RevOps to be a great place to put their problem solving skills to work. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job.

Scale 122

Scale Technical Cofounder Technical Advisors Sales Hiring 122

Point Nine Land

MAY 19, 2023

Sometimes, an AI feature is just another brick in the wall (but one that improves your product) Last week, I looked into the question if AI is a platform shift as disruptive as the move from on-premise to the Cloud. But unlike most on-premise software companies in the 2000s, the SaaS leaders of today aren’t doomed.

AI 98

AI Generative AI New CTO CTO 98

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Get marketing and engineering working together. He calls it engineered marketing. Full post. .

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Baremetrics

DECEMBER 7, 2023

What’s their new CAC Payback Time? New Gross Margins? Cost of Revenue Examples Hosting AWS / Google Cloud / Azure Payroll – Customer Support Service Delivery Costs Twilio, Sendgrid Merchant Fees Stripe, Braintree You should also include software that helps your support team, such as Help Scout, or your Devops, such as CircleCI.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Frontegg

FEBRUARY 1, 2023

2023 has commenced with a plethora of business challenges, but innovation is still going to be on the minds of engineering teams worldwide. You also have the option of getting certificated in trending fields like AI & ML, Cloud Management, and more. Frontegg will be a sponsor of LeadDev 2023 New York.

VP of Engineering 59

VP of Engineering Development Cybersecurity New CTO 59

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Before AWS, engineering teams had to scale their own infrastructure. Katie Costello, Meghan Rimol: “Gartner Forecasts Worldwide Public Cloud Revenue to Grow 17% in 2020”. About Frontegg.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Andreessen Horowitz

SEPTEMBER 25, 2023

Microsoft CTO Kevin Scott, in conversation with a16z’s Bob Swan, explains how AI copilots are keeping developers longer in a flow state and why AI copilots more broadly could be the start of an industrial revolution for knowledge work. [00:59] Find more content from our AI Revolution series on www.a16z.com/AIRevolution.

AI 98

AI Azure New CTO Software Development 98

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. I’m not a lawyer, I’m actually an engineer by classical training, and it’s been a fun and interesting ride to work with this community. Not me personally, but a bunch of smart PhDs and software engineers, they’re the ones that can make it a reality.

Scale 120

Scale CTO Hire CTO Coach Scaling 120

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company.

Generative AI 52

Generative AI Artificial Intelligence CTO Coach Venture Capital 52

Point Nine Land

SEPTEMBER 7, 2021

The firm is an investor in no less than 40 companies from this year’s Cloud Top 100 list. There are several reasons for this line of thought: The US is by far the largest market, it’s relatively homogenous (compared with Europe), and it’s where you’ll find most early adopters of new technology. Hi” from the dentist’s chair.

Venture Capital 52

Venture Capital New CTO Scale CTO 52

Sales Hacker

JANUARY 21, 2020

Most recently, he started and founded Upserve and grew it to become one of the largest cloud-based point-of-sale platforms for full-service restaurants in the US with over 10,000 restaurant customers and a payments platform processing over $12 billion in annual volume. We were part of the office of the CTO.

Payment Methods 63

Payment Methods Scale CTO Coach SMB 63

Upscope

MAY 25, 2021

This new developer hub will contain all the key information and links required for you as a developer to test and configure Upscope co-browsing. Here's an interview with our CTO on how co-browsing technology works. It's a live document and will be updated regularly. In addition, this makes it secure for the user.

Development 52

Development Marketplace as a Service New CTO CTO 52

Crafty CTO

FEBRUARY 15, 2024

OpenAI is constantly firehosing us with new capabilities. In searching for a solution, I discovered a whole community of recipe hobbyists who had reverse-engineered Paprika’s cloud sync API and were building tools that allowed, for example, cross-synchronization between multiple users’ Paprika accounts.

AI Search 52

AI Search ChatGPT AI Cloud 52

SaaStr

NOVEMBER 13, 2024

“And as engineers,” Sanjit explains, “we just like building things. And while we were tinkering, we were building little sensor systems, cause we knew how to make hardware and we knew how to cloud connect it.” Ben Calderon, Samsara’s CTO who runs the hardware team did the hardware at Meraki.

Scale 274

Scale CTO Coach AI New CTO 274

SaaStr

NOVEMBER 25, 2019

But what’s new this year? Let me make a list: New!! On Wednesday, March 11, we’re bring the CIOs and CXOs from Adobe, Intuit, Google Cloud, Nutanix, Zendesk, Zoom, Box, Pagerduty, Coupa and 100s more together with 150+ CEOs that sell to the enterprise and are at $15m+ ARR. The headline metrics: 15,000+ attendees.

New CTO 329

New CTO Sales Recruiting CTO Coach Scale 329

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Join us at SaaStr Annual 2020.

Scale 169

Scale Scaling CTO Hire Part-Time VPE 169

SmartKarrot

FEBRUARY 16, 2022

Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Know the best strategies to enhance your SaaS career Make use of key insights from leaders, companies, and communities Engineer your SaaS marketing strategy based on their expertise. Aaron Levie. Casey Winters.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

APRIL 18, 2019

And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I was more of an engineer, MBA. It’s in the cloud.

Sales Recruiting 231

Sales Recruiting VP of Engineering Scale SaaS Payments 231

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

MARCH 17, 2019

Chief Customer Officers from Egnyte and New Relic will be leading sessions on scaling happy customers and winning the long-game in SaaS. State of the Cloud comes to Europe for the first time! State of the Cloud: Europa Edition with Bessemer Venture Partners’ Partner Alex Ferrara and VP Anna Khan. Is Seed the New Series A?

VP of Engineering 160

VP of Engineering Scale New CTO CTO 160

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. In this post, we're going to share where growth engineers come from and why they're here to stay.

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SaaS Payments Engineering Technical Advisors Payment Solutions 77

Andreessen Horowitz

DECEMBER 4, 2023

And, especially when you’re considering integrating a new technology platform into your business—like AI today, or cloud a decade ago—how do you invest in innovation without losing control of your runway and budget? In typical market conditions, new customers may be clamoring for new features.

Underperforming Technical Team 120

Underperforming Technical Team Benchmarks CTO Hire New CTO 120

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 210

Scale Enterprise Scaling Sales Hiring 210