Intercom, Inc.

JULY 28, 2022

By the time he left to join Google Cloud as EMEA VP of Operations and Customer Growth, Salesforce had around 17 billion dollars in revenue and almost 50,000 employees. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We want to take you through the cloud journey over the last several years. Now, the cloud index fell along with it. If you go back to before 2014, what you see is the power of the cloud.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

Aaron Beashel

OCTOBER 31, 2016

Alex co-founded the well-known SaaS company Desk.com before selling it to Salesforce and becoming the VP of Service Cloud (their second largest business unit, behind Sales Cloud). It was game-changing for the company, and for each team that implemented it. How to create a V2MOM framework for your company or team.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

User Pilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Additionally, Userpilots analytics helped them spot and address friction points in the onboarding flow. The result?

Software Review 52

Software Review Engagement Software Scale 52

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

Stax

MARCH 18, 2025

Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Optimize your software onboarding process User experience is everything. Cloud-based solutions with distributed data centers can help ensure a seamless experience for users worldwide.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

JULY 1, 2020

She manages a huge global team. There’s not that many people that have been the first salesperson in to managing a global footprint at a cloud leader. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Four, people in the sale?

Merchant Services 259

Merchant Services Scale Sales Recruiting Sales 259

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. The last thing a VP of Sales wants to do is start without a team.

Sales Hiring 157

Sales Hiring Sales Recruiting Sales Interviewing 157

Frontegg

JUNE 17, 2021

As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). Getting Started with SaaS App Development. Non-cloud use cases like banking and finance businesses.

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) EKS (Elastic Kubernetes Service) 97

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? The Beginning of the Journey.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

ChurnZero

APRIL 1, 2022

Having realized her long-term career goal, Sharon was on cloud nine. How to help teams with imposter syndrome as a leader. I’ve led major changes to improve things for our customers before, and I will work to earn the trust of this team.’”. How to help teams with imposter syndrome as a leader. What is imposter syndrome?

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. Following the SaaS revolution, almost no software products are sold today outside a cloud and subscription model. The complete adoption of the cloud model has laid the ground for a major rise in new SaaS architecture concepts. SEE HOW EASY IT IS.

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Neil Patel

FEBRUARY 5, 2021

In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. A customer identifies a problem or makes a request, and WP Engine’s support team gets it done. WP Engine runs on Google Cloud Platform, which allows you to leverage nearly bottomless resources anywhere in the world.

Management 137

Management Technical Review Outsourced Development Engineering 137

Upscope

JANUARY 23, 2021

You can go slightly crazy figuring out how to onboard and train employees and customers on software because it requires swimming through lots of abbreviations like DAP, LMS, Internal KB, as well as help centre, customer knowledge base, and corporate Wiki. Key questions we'll cover How many cloud apps are companies now using?

Software Review 52

Software Review Onboarding Software Systems Review 52

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. Book the demo to learn how Userpilot can help your team with market research!

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

User Pilot

FEBRUARY 28, 2023

Five key NPS visualizations are bar chart, pie chart, line chart, response tag analysis, and word cloud. For example, if 90% of your detractors have complaints against your customer support team, you can take action to improve your customer support, such as creating an in-app knowledge base. NPS word cloud. NPS bar chart.

Underperforming Technical Team 98

Underperforming Technical Team Benchmarks Trends Cloud 98

User Pilot

JUNE 17, 2019

First, however, let’s take a look at Pendo’s strengths and weaknesses… Pen-do or Pen-don’t? Pendo’s main product offering is their Product Cloud. This aims to bring user feedback, product analytics, and user onboarding together in one package. Pendo’s onboarding elements can’t be fully customized unless you use CSS.

Onboarding 52

Onboarding Software Review Underperforming Technical Team Enterprise 52

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses. Prototyping tools : Product teams use these to create efficient low-fidelity and high-fidelity prototypes.

Software Review 105

Software Review Underperforming Technical Team Mobile Technical Review 105

Intercom, Inc.

MARCH 19, 2020

As digital first companies (and teams) we are in a really good position to get creative about fostering community online whether with clients, colleagues or family. Ultimately, community-building is about developing leaders. So we do a very deep dive, and then we’re onboard with them as partners as they begin to realize the work.

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Totango is a customer success software that assists CS and sales teams to increase customer revenue.

Customer Success 105

Customer Success Software Management SaaS 105

Audacix

MAY 23, 2018

Digital transformations are a confluence of new ideas, grand plans, modern business models, high hopes and, often, very poor delivery and implementation. Want to see how our cloud testing tools are being used to cut testing time to hours or minutes? Schedule Demo Now Symptom 1. your non-IT colleagues).

Underperforming Technical Team 40

Underperforming Technical Team Software Review Technical Review Software 40

User Pilot

DECEMBER 5, 2023

It also makes the product more competitive and simplifies support and user onboarding. A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses.

Underperforming Technical Team 95

Underperforming Technical Team User Experience Interviewing Market Research 95

Sales Hacker

NOVEMBER 25, 2019

From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How to develop your frontline managers [15:54]. Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quotes,all right in your CRM. Hire for values [7:23].

AI Search 102

AI Search AI Sales Hiring Scale 102

User Pilot

JUNE 24, 2024

How can product teams choose the best strategy. How to develop a growth strategy. A well-defined product growth strategy can help you increase customer satisfaction and retention, reduce customer acquisition costs , and develop a competitive edge. If so, you’re in the right place! Let’s dive right in!

Strategy 59

Strategy Underperforming Technical Team SaaS Onboarding 59

Stax

SEPTEMBER 17, 2024

Develop and Maintain Secure Systems and Applications Security vulnerabilities in applications and systems are common entry points for attackers. Organizations must develop and maintain secure systems and applications by implementing a process for identifying and addressing vulnerabilities.

Payment Services 88

Payment Services Merchant Services Payment Methods compliance 88

ProfitWell

MARCH 2, 2020

times as much money, according to this Annex Cloud report. When a customer encounters an issue with a product or service, they’ll reach out to a customer service/support team to resolve them. When you understand customer onboarding and evaluate its impact on an ongoing basis, identifying potential pain points is much easier.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

User Pilot

MARCH 25, 2021

Of course, with a little help from a great onboarding experience. The benefits of a demo are: learning about your users at a human level, disqualifying bad leads, and higher conversion rates. If you can provide engaging onboarding , they may have an even higher conversion rate. Cons of a Free Trial vs Demo.

Scale 98

Scale Underperforming Technical Team Software Review Outsourced Development 98

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. It’s the “why” behind the mission and the glue that holds everyone together in good times and bad. Every day, our teams are sending signals out, internally and externally,” Kristin said.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

User Pilot

APRIL 22, 2024

The benefits of having a customer insights dashboard include improved understanding of customer behavior, significant time savings, and enhanced cross-team collaboration. Rather than manually reading continuously accumulating data, your team can immediately focus on trends and areas needing attention.

Social Media 100

Social Media Software Review Underperforming Technical Team Benchmarks 100

Neil Patel

APRIL 20, 2021

This is how the folks at User Onboard explain: In a nutshell, benefits are what you (or your prospects) can do with a product. The viral effect of bad customer service is alarming. 66% of customers who experienced negative (bad) customer experience want to discourage others from buying from that company. Be willing to work hard.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. Our level of investment in product and innovation sets us apart”.

Scale 118

Scale Banking Technical Review Software Review 118

Outseta

MAY 8, 2020

What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Before I lived it, I thought of the tech world as being very business oriented—a place owned by analytical types and developers writing rigid blocks of code that looked like gibberish to me.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. And I got to work with the international growth team for Facebook. One of my business partners, Kai, was one of the people on the international growth team for Facebook.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

User Pilot

MARCH 24, 2023

Alternatively, is there another onboarding software that can accomplish the task more smoothly? This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. Let’s begin. Search no more!

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

SaaStock

MARCH 29, 2019

Black Holes: these are ideas that take up a lot of company effort while offering poor ROI. Work on developing your brand. When done correctly, it’s a perfect way to enhance your user onboarding. Categories include CRM, group chat and security systems whereas trends include AI, cloud and Blockchain. CV templates by Canva.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103