Sales Hacker

JANUARY 27, 2020

Your organization has a unique culture. Good or bad, planned or not, it does. And as a leader, it’s your responsibility to lead by example and help shape the company culture. So, how do you know if you’re doing the right things as a leader to make your sales culture an asset, rather than a liability?

Sales Hiring 84

Sales Hiring Underperforming Technical Team Sales Leadership 84

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Write down your principles (like your mission statement) and use it very early for guiding culture and decision making.

Scale 144

Scale Payment Services Payment Methods Scaling 144

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. In fact, companies that prioritized Employee Experience achieved 1.8 times faster revenue growth ( Sale s force , 2020). Development Programs.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Your registration. So would love to talk.

Scale 113

Scale Payment Services Payment Methods Sales Hiring 113

Neil Patel

OCTOBER 4, 2020

If you are thinking about hiring an analytics agency, here is everything you need to know. Before rushing into hiring an analytics agency, take the time to conduct a full audit of where you are today and where you want to be, while being conscious of how leveraging data can help you get there. A Well-rounded Team.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaStr

MAY 31, 2019

Why does Parker believe it is fundamentally better to wait for as long as possible before hiring customer support? Why should your engineers be heavily involved in the customer support hiring process? How can one prevent their customer support team from being a wall of protection for the product and eng team?

VP of Engineering 125

VP of Engineering Sales Hiring Scale Systems Review 125

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Subscribe to the Sales Hacker Podcast. When should a company associate with a marketing agency [12:19]. How to get better at sales [21:37]. We’re on iTunes.

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” Does it differ from traditional dev teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Sales Hacker

FEBRUARY 3, 2020

This week on the Sales Hacker podcast, we speak with Matt Cameron , Founder and Managing Partner of SaaSy Sales Management. SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people.

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

Chargify

APRIL 23, 2019

The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. Making key hires. Making hiring mistakes early on that have costly impacts on the company. Hiring executives.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. Sam Blond | Chief Sales Officer @ Brex. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. FULL TRANSCRIPT BELOW.

Sales Recruiting 131

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 131

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Before Tidelift, Bridget was VP of Sales @ Logz.io and before that was VP of Corporate Sales @ Sumo Logic where she drove ARR up by a record 237%. What works?

Sales Hiring 186

Sales Hiring Scale Technical Review Outsourcing Services 186

Upscope

JUNE 9, 2021

Mostly from other departments not communicating with us. A couple of them our team did. And at the call center I was at, the recruiters told me the job wasn't a sales job, just customer service. You could be written up for not pitching a sales offer on EVERY CALL that came in. I feel so alone I need help!

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. Join us at SaaStr Annual 2020.

Sales Recruiting 262

Sales Recruiting Sales Hiring Scale Sales 262

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How does the structure of your marketing team need to change with the evolution?

Sales Hiring 160

Sales Hiring Scale Interviewing Technical Review 160

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Underperforming Technical Team 125

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does one know when we need to hire generalists vs specialists? How does this requirement change as the company scales?

Sales Hiring 209

Sales Hiring Scale CTO Hire CTO Coach 209

SaaStr

APRIL 9, 2019

Not only for the product side, but for the sales and marketing side. Eric Yuan : It really depends, if you think you’ve learned a lot where you were before, at other companies, you really can start as a sole founder. Eric Yuan : However, transitioning from engineer to engineer manager probably, is straightforward.

Sales Hiring 124

Sales Hiring Scale CTO Hire Marketing 124

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. The critical role of product managers and ways to utilize them effectively. How many of you guys’ product rely on the highly functioning engineering team?

Scale 271

Scale Underperforming Technical Team Sales Hiring Engineering 271

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. For those in CS, what is the right communication cadence to check in with their accounts? How to build an engineering team.

Sales Hiring 125

Sales Hiring Scale Underperforming Technical Team Software Review 125

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Today he is the man behind Predictable Revenue, the “Outbound Success Company.” Starting as VP of Sales, in less than two years he became CEO. His next step was at Viddheo, where he got into Inside Sales.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

JULY 12, 2018

Here are four quick takeaways: Before hiring a COO, founders first need to ask themselves whether the function is best served with a single hire or distributed through multiple roles. Founders of breakout companies – just like founders of earlier stage companies – tend to ask more or less the same sets of questions.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What are the pros and cons?

Education 106

Education Sales Hiring Technical Review Underperforming Technical Team 106

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics.

SaaS Payments 260

SaaS Payments Scale Payment Services Payment Solutions 260

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. You have to continually take a pulse of your team and how they’re feeling. One of the things that you and I talk about a lot is hiring for skill and impact over proximity, right?

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Sales Hiring 147

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join this discussion to learn how to maximize efficiency within your company. It’s also about remembering nobody knew earlier on what could be the size of a SaaS company.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

OpenView Labs

MAY 12, 2020

With experience in both B2B and B2C at companies such as HubSpot and Wayfair, Dan has built teams across marketing, growth, sales, customer success, business development, and founded and sold a video tech startup of his own. What are they thinking in general, and what are they thinking specifically about me and my team?

Sales Recruiting 53

Sales Recruiting Underperforming Technical Team Startup Scale 53

Chart Mogul

JULY 1, 2020

Customer discovery interviews help marketers communicate with potential customers. Customer development interviews. Customer development interviews, on the other hand, give marketers a clue about what their customers really want or need. Relevance and added value are key to developing our customer base. Click To Tweet.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

Customer discovery interviews help marketers communicate with potential customers. Customer development interviews. Customer development interviews, on the other hand, give marketers a clue about what their customers really want or need. Relevance and added value are key to developing our customer base. Tweet this quote.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

APRIL 30, 2023

But when CEO Dustin Moskovitz came to SaaStr Annual 2017, they were still leaving the scrappy stage at $60m in ARR and a primarily self-serve customer base … and deciding just how sales-driven they really wanted to be. The second category, messaging and communications, that’s Slack obviously, big deal this year.

Sales Hiring 253

Sales Hiring Underperforming Technical Team Scale Technical Review 253

Sixteen Ventures

DECEMBER 31, 2019

Customer Success Management Defined. How to Develop a Customer Success Strategy. True Customer Relationship Management. The Role of Customer Success in… Customer Development. Sales Process Engagement. Customer Success-driven Sales. Designing a Sales-to-CSM Handoff that Actually Works.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. There was this huge financial crisis and people just were not hiring.

Sales Hiring 173

Sales Hiring Outsourcing Services Scale Sales Recruiting 173

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. What tool stack do they have to ensure seamless communication between remote and non-remote? In this session Gillian will walk you through how to build a high performing CSM Team.

Scale 116

Scale SMB SaaS Payments Sales Hiring 116