Remove Communication Remove compliance Remove Technical Support
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5 ISV Partner Program Considerations SaaS Companies Should Keep in Mind

Stax

They also often include sales and marketing support, leveraging the ISV partner’s brand credibility and distribution channels to accelerate customer acquisition. Assess the program’s features and benefits, including technical support, marketing resources, and revenue-sharing models, to ensure they meet your needs.

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What is an Online Terminal and Why Do Merchants Need One?

Stax

Secure Transactions: Online terminals incorporate security protocols like SSL encryption, tokenization, and Payment Card Industry Data Security Standards (PCI DSS) compliance. Providers typically offer solutions designed for easy integration, requiring minimal technical expertise.

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Software renewals: The smart checklist every business needs

BetterCloud

Support: Look at the records of your interactions with the technical support team. Consider bringing up things like past issues with customer support, pricing competitiveness, change in user count, upgrading your tier, etc. Compliance monitoring: Ensuring compliance with software licenses is crucial.

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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . We’ve designed a tool called the Joint Success Plan which helps CSMs capture, measure, communicate and execute against customer goals. . It’s designed to be read and reviewed by executives. .

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Best Intercom Alternatives for SaaS

User Pilot

Additionally, the live chat feature lets you communicate with customers in real time and provide immediate assistance. You can also use communication features in your tours such as SMS messages or live chat widgets. Additionally, the live chat feature lets you communicate with customers in real time and provide immediate assistance.

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Nov 14 – Customer Success Jobs 

SmartKarrot

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

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Best Whatfix Alternatives for SaaS

User Pilot

Additionally, the live chat feature lets you communicate with customers in real time and provide immediate assistance. Multi-Channel Support : Whatfix gives you the ability to provide technical support throughout every touchpoint your organization uses. Cons of Whatfix? from Whatfix. Pricing for Help Scout.