Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. After adopting FastSpring as their merchant of record, SocialBee even saw 2x year-over-year growth in monthly recurring revenue (MRR) after their first year with FastSpring. Set up a demo or try it out for yourself.

Merchant Services 158

Merchant Services Payments Subscription Payment Features 158

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. While I was researching this topic, I reached out to our Customer Success and Sales teams to see if many customers were coming to them with questions about MRR. MRR stands for Monthly recurring revenue. It is simple (to calculate).

Payments 145

Payments Revenue Payment Features SaaS Payments 145

Intercom, Inc.

MARCH 10, 2022

Luckily, consumer behavior has shifted towards being more understanding since the pandemic, so long as communications are clear. In fact, 75% of consumers were more likely to favor brands that exhibited clear and frequent communication during the pandemic. Payments become much more flexible to manage with integrations such as Stripe.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. How to calculate customer expansion revenue?

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. Payment expirations. These transactional messages are an integral part of any customer communication strategy. Password reset.

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. Since it joined FastSpring in early 2020, the company has increased its revenue by 628% and is still growing fast. When NitroPack was first getting started, they used PayPal to accept and process payments. “It

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Onboarding.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 115

Customer Success Payments SaaS Payments Payment Methods 115

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

User Pilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Payments 98

Payments Technical Review SaaS Payments Payment Solutions 98

FastSpring

JANUARY 27, 2022

Vinay solved this problem by implementing a special billing page that his customers could use without logging in. He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Baremetrics

JANUARY 9, 2022

Revenue churn 2. Customer churn What should you do about customers at risk of churn? There are two kinds of churn: revenue churn and customer churn. Revenue churn Revenue churn is the amount of monthly recurring revenue (MRR ) you are losing due to cancellations and downgrades each month.

Churn 98

Churn Payments Payment Services SaaS Payments 98

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. They’re giving us the connectivity to communicate with our colleagues, friends and family. It is staggering.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

User Pilot

APRIL 3, 2024

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Scale 98

Scale Customer Success SaaS Payments Sales 98

Totango

AUGUST 11, 2021

For example, if data indicates that a customer has not completed their account profile, a workflow can be triggered which sends the customer a reminder and a link to a tutorial on how to finish their profile. Communication is the key to a positive customer experience.

Artificial Intelligence 118

Artificial Intelligence Payment Services Payments Payment Methods 118

Baremetrics

APRIL 25, 2021

Right away, its tools gave smarter insights about their Stripe data, automated their dunning campaigns, and organized customer information for efficient use. RESULTS Within just one month of using Baremetrics, Cancel Timeshare has saved hours of manual entry, recovered over $680 in failed payments, and supported their customer service goals.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

ProfitWell

MARCH 2, 2020

That’s what makes a customer success strategy so important. Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. It compounds, fostering stronger relationships that retain customers long-term. What is customer success?

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technical Review 52

Technical Review Innovation Customer Success Technology 52

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue. Terminus - Account-Based Marketing Platform for Quality Growth. Sales Stack Graveyard. Grow Your Pipeline.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. Our Head of Sales Ops, Jeff Serlin, and our Director of Demand Generation, Brian Kotlyar, on how sales and marketing should work together to build a single revenue plan. Jeanne DeWitt talks driving expansion revenue.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesforce.com – The Customer Success Platform To Grow Your Business. Mimiran – More Leads and More Deals for SMB Services Business. Odoo - The real customer. 360 Business Tool - CRM with Much More.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

yoursales

DECEMBER 12, 2018

During this year we’ll also start sharing the country sales tools stacks series entitles “Sales Tools made In…” Finally all that is being tied together in integrated tool stacks with some of our friends at the companies listed here. Salesflare – Simple yet powerful CRM for small businesses selling B2B .

Scale 100

Scale Payment Methods Payment Solutions Outsourcing Services 100

FastSpring

JULY 10, 2019

Subscription-based business models make it easy to support innovation and enhancements of your software products. The consistent recurring revenue funds your business while your customers experience a long-term relationship with your product or service that is always up-to-date. Automate subscriber communication.

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

Sales Hacker

JANUARY 13, 2021

The new joint solution is improved by having the OEM technology embedded into its application, providing increased value to the end customer. The licensor enjoys a new revenue stream. The end-customer is the beneficiary of a new and improved solution – everybody wins. It is not sold as a standalone application.

Payment Solutions 89

Payment Solutions Payments Software Review Enterprise 89

Totango

MAY 17, 2022

Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

Payment Methods 85

Payment Methods B2B Payment Solutions Payments 85

Incredo

OCTOBER 17, 2019

You exclude development, support, marketing and other costs and pay commission only based on the amount of net revenue. Pros: Thus, you motivate your employees retain your users and provide high-quality customer service. Sales team’s responsibility is to bring new customers. New and expensive customers. Here’s why.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

User Pilot

APRIL 24, 2024

Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn. The user renewal rate is calculated by dividing renewed customers by those eligible to renew.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Less Annoying CRM – A simple CRM built just for small businesses. Marketcircle – Achieve Big Things with Your Small Business in 2020. Membrain – Complete Platform for Complex B2B Sales. Drive Revenue.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103