Intercom, Inc.

MAY 4, 2022

With that in mind, our new April features focus on increased and more efficient channels of communication, access to the right data to influence the way you grow and scale your business. So, let’s take a look at what we’ve built for you over the past month. Introducing Instagram for Support.

Communication 205

Communication Software Review Trends Engagement 205

SaaStr

APRIL 6, 2025

4 Unexpected Learnings from Databricks’ Sales Growth Machine Calendar scraping reveals top performers spend disproportionate time on new prospects – Databricks uses calendar data to track how their best AEs allocate time, discovering that overachievers focus on prospect development over existing accounts.

Scale 202

Scale Sales Hiring Sales Outsourced Development 202

SaaStr

MAY 30, 2023

Monte Carlo’s CEO and Co-founder, Bar Moses, and Head of Content and Communications, Molly Vorwerck, engage in a captivating dialogue, drawing from their unique experiences at Uber and Gainsight. An unforeseen opportunity arose when a customer requested an article on data meshes. Use creative ways to do this and have fun with it.

Communication 241

Communication Innovation Technology Branding 241

SaaStr

DECEMBER 4, 2024

Though it seems counterintuitive to maximize revenue, Miro intentionally set the threshold high enough that when someone bought Miro, they were getting the collaborative value because the users needed to use the product as a team vs an individual (which early data showed the highest churn in).

Payments 284

Payments Pricing Scale Revenue 284

Tom Tunguz

FEBRUARY 26, 2025

Your company can employ pricing to communicate to the market whether your product is a premium, mid-market or low cost alternative. Usage data feeds product-led growth (PLG) lead scores, enabling account executives to outbound to the most promising users. Salesforce exemplifies exceptional positioning.

SaaS Payments 276

SaaS Payments Pricing Strategy Scale 276

User Pilot

OCTOBER 10, 2024

The purpose of these questions is to help Slack understand how you will use the platform—whether it’s for a small team project or an entire company communication hub. It also works well because it mirrors the core value of the tool: real-time, team-based communication. What can you learn from Slack?

Onboarding 105

Onboarding SaaS Software Communication 105

Andreessen Horowitz

MARCH 28, 2024

Nobody puts Baby in a corner — especially if Baby happens to be fragmented financial services data. That said, the financial services data market is currently dominated by several billion-dollar companies that, given their scale and other advantageous moats, are extremely entrenched.

Data 126

Data Artificial Intelligence Scale Systems Review 126

Payrix

FEBRUARY 4, 2025

Authentication The process of assuring that data has come from its claimed source, or a process of corroborating the claimed identity of a communicating party. Data breach Unintentional release of secure information (i.e., E2EE is a generic term to describe solutions that encrypt data from one endpoint to another endpoint.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

SaaStr

NOVEMBER 20, 2024

Be disciplined about prioritizing that feedback and communication. This is hard to do well, and you need data from the product and context from the customer to understand what they really care about, which is different for everyone. Ensuring the process was as seamless and friction-free as possible.

Scale 261

Scale AI Scaling Marketing 261

USIO

FEBRUARY 7, 2025

The Role of APIs in Modern Payment Systems APIs act as bridges between different software systems, allowing them to communicate and share data seamlessly. Vendors benefit from faster disbursements and clear communication about payment statuses.

Payment Solutions 130

Payment Solutions Payment Services Payments Payment Methods 130

The Daily Egg

FEBRUARY 11, 2023

Kintone is an all-in-one workflow management platform that allows users to create custom business applications for managing tasks, team data, and communication. The post Kintone Review appeared first on The Daily Egg.

Communication 305

Communication Management Data Business 305

USIO

MARCH 21, 2025

At first glance, it may appear to give greater control over billing and customer communications. In-house management increases the risk of human errors, lost documents, and data breaches. With advanced automation, bulk mailing efficiencies, and secure data handling, Usio eliminates the hassle of in-house processing.

Payment Features 130

Payment Features Outsourcing Services Payment Services Payments 130

Chart Mogul

NOVEMBER 25, 2024

To generate accurate metrics, you need clean data—here’s how our improved data cleaning features make that easier. In ChartMogul, data imported from your subscription billing system(s) serves as the foundation for calculating your SaaS metrics. There are four other ways you can correct data in ChartMogul.

Payment Features 52

Payment Features Data Subscription Metrics 52

Tom Tunguz

JUNE 22, 2022

There’s no bridge between web2 & web3 data, yet. The behavioral patterns in web3 differ driven by anonymity, communication patterns on discord and telegram, and the consequences of using tokens as user acquisition, as governance votes, and currency.

Blockchain 355

Blockchain Marketing Advertising Government 355

ChurnZero

FEBRUARY 7, 2025

For a more effective outcome, a CSP works alongside your CRM, enhancing insights and giving CS teams the actionable data they need. How to combine CSP and CRM data to fight churn more effectively. Customer success teams have a comprehensive overview of each customer’s journey when CRM data is paired with a CSP’s insights.

Churn 59

Churn Data Machine Learning Artificial Intelligence 59

SaaStr

MARCH 19, 2020

A true enterprise dashboard communicates value to all stakeholders. The data is automatically generated by the app. They require some data entry (this falls apart in practice). And the best dashboards will force you to build better ways to visualize data for all users. They look like summary pages.

SMB 363

SMB Enterprise Innovation Communication 363

User Pilot

OCTOBER 31, 2024

While “use data to drive decision-making” sounds obvious, there’s a HUGE gap between saying it and doing it well. Product analytics refers to the process of gathering and analyzing data on how users interact with a product. This process may reveal gaps such as: Insufficient raw data. What is product analytics?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

NOVEMBER 23, 2022

And while these conversations may be very data-driven, the people and projects you’re discussing aren’t just cells in a spreadsheet. Do it with accountability, alignment, transparency, and sufficient communication. Sometimes, it’s not about the data, it’s about the emotions and talking through it.” – Michelle Adams.

Underperforming Technical Team 313

Underperforming Technical Team Leadership Outsourced Development Finance 313

SaaStr

JANUARY 24, 2021

With better data, communication, and pipeline visibility, it becomes clearly faster who isn’t going to make it. You have to self-manage more in this distributed world, so AEs that struggle to do their own demos, or to manage Salesforce, or log data … will struggle. Second, the mediocre now fail faster.

Sales Recruiting 354

Sales Recruiting Scale Technical Review Sales 354

SaaStr

MAY 16, 2023

Founders embarking on seed or early-stage funding rounds in this competitive market must pay special attention to investor relations, the art and science of communicating with and managing your investors. To begin to understand how essential investor relations are, consider the following data: 60% of startups have more than six investors.

Communication 271

Communication Startup Investment Strategy 271

Blulogix

DECEMBER 11, 2024

By BluLogix Team Breaking Down Data Silos for Seamless Monetization Introduction In the modern business landscape, data is the lifeblood of any organization. For Managed Service Providers (MSPs) , data plays a crucial role in every aspect of business operations, from customer relationship management to billing and provisioning.

Data 52

Data Scale Payment Features Operational efficiency. 52

SaaStr

MARCH 28, 2025

This data will be critical when scaling your program. Spend time with your partners, communicate openly, and hold yourself accountable. This could mean co-marketing efforts, training their teams, or even helping them close deals. Zendesk deferred monetizing its partner program for almost a decade. Make It Personal Show up.

Scale 147

Scale Sales Hiring SMB Enterprise 147

SaaStr

DECEMBER 4, 2021

If you create too many team silos, your RevTech may be disjointed as teams aren’t communicating as seamlessly. Choose platforms that make it simple to share data across teams. In addition, sales must leverage a variety of communication and outreach tactics, including phone, email, SMS, social media, etc. Key Takeaways.

Scale 284

Scale Sales Hiring Social Media Technology 284

User Pilot

NOVEMBER 7, 2024

Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

MARCH 24, 2021

Sales CRM — Software used to streamline pipeline management and safely store customer information, communicate with prospects, and drive more sales. Contacts — People within a group who you communicate with, which includes personal information such as phone number and email. Deals — Potential sales opportunities.

Sales Hiring 318

Sales Hiring Startup Sales Outsourced Development 318

SaaStr

OCTOBER 26, 2022

AI-powered communication is helping people improve the quality and impact of their communication. For Grammarly, communication is a large market because it’s relevant to everyone. This fact made it clear to Grammarly that their technology will help enterprises save money lost to ineffective communication.

Enterprise 257

Enterprise Scale Sales Communication 257

SaaStr

SEPTEMBER 28, 2024

If you’re going to miss your quarter, communicate this early and come prepared with a plan to address it. Boards are typically more interested in your strategic thinking, ability to navigate challenges, and vision for growth — so communicate wins, learnings from setbacks, and plans for improvement.

Technical Review 298

Technical Review Sales Hiring Sales Recruiting Revenue 298

SaaStr

MARCH 18, 2025

” This distributed structure created intentional communication patterns that might not have developed in a single office. This simple yet powerful signal helped Wiz respond to market opportunities more quickly than competitors relying on processed data that might be weeks old.

Scale 185

Scale Sales Hiring Scaling Headcount 185

Tom Tunguz

MARCH 3, 2020

Community: how vibrant is the customer community? Communication: how effective is the lifecycle marketing effort to existing customers? Reporting: teams win with data. Marketing Operations. Process: How well defined is the process for executing marketing campaigns+. Systems: to what extent is the right software deployed?

Underperforming Technical Team 340

Underperforming Technical Team Marketing Scale Social Media 340

SaaStr

DECEMBER 13, 2020

Strategic changes aren’t communicated before they are executed. Because the rough quarter wasn’t communicated and managed right. If we know you can truly see the future, and it’s still a bright (and data-driven) one — then we can take some interim bad news. But hiding the ball can end up being a disaster.

Forecasting 358

Forecasting Communication SaaS Investment 358

FastSpring

FEBRUARY 10, 2025

This integration ensures that cart abandonment data is seamlessly communicated to your email service. This checkbox must be checked for the email addresses and cart data to be communicated to your email marketing platform, such as Mailchimp. The system flags the session as abandoned, creating a data point for follow-up.

SaaS Payments 99

SaaS Payments Payments Payment Methods Payment Services 99

Payrix

JANUARY 10, 2025

You can use data-driven approaches to guide all this, to reduce the cognitive load on your merchants and your staff and really focus on what matters. Real-time feedback loops and data-driven optimizations are also transforming the onboarding experience. Transparent communication and a focus on reducing friction are crucial.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

JUNE 7, 2024

Today, we have more access to data than ever, and we need to use that to our advantage. Steve Jobs did something we can all be capable of doing: making better decisions with better data. R&D’s main form of communication with customers is shipping products and internal roadmaps. That’s the goal of product.

Scale 291

Scale Innovation Revenue Leadership 291