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Helping from afar: Running customer support remotely

Intercom, Inc.

As a global team, we’ve built up robust workflows and systems over the years to help us provide a consistent customer experience. Even when it’s business as usual, team members have the flexibility to work from home once a week, and we’ve developed best practices to enable that setup. Automated tagging.

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The Prospecting Problem: Balancing Inbound and Outbound Sales Strategies

Sales Hacker

and then developing their interest in your company’s solution. Outbound , often referred to as ABM or account-based marketing , is what many consider the traditional approach to developing leads. Inbound strategies typically involve content creation and search engine optimization (SEO), which can be done by one person or a small team.

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31+ Must-Have Tools to Automate Lead Generation

Sales Hacker

Onsite personalization and landing page automation tool. Customer communication tools. Automated drip campaigns. SalesHandy is software that lets businesses and sales teams automate and track their email outreach from Gmail and Outlook. Sales productivity and pipeline management. PPC marketing tools.

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