article thumbnail

Atlassian and Coda on creating personalized customer experiences at scale

Intercom, Inc.

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. Tailored, in-context experiences have become table stakes, making the one-size-fits-all approach to customer communication a thing of the past.

Scale 230
article thumbnail

10 sureshot practices to supercharge your DevOps effectiveness

Audacix

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Bring such people into the DevOps fold, share learnings and build trust.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Hyperscaling Post-IPO with PagerDuty’s CEO, Jennifer Tejada (Podcast #485)

SaaStr

It’s super important to make sure that once you get through that public crossover, you’re still setting those milestones and audacious goals that get people excited and inspired to do their best work and create incredible products and services. a cloud communication platform, since Twilio’s acquisition of Sendgrid in February 2019.

article thumbnail

New at Intercom: 5 highlights from our virtual launch event

Intercom, Inc.

For over a decade, we’ve been making internet business personal with our customer communications platform. We believe primary platforms will manage and orchestrate all customer communications. In-context, company-owned messaging is the future primary channel for customer communication. We heard from our incredible customers.

Scale 220
article thumbnail

Why Distributed Tracing is Essential for Performance and Reliability

Speaker: Daniel "spoons" Spoonhower, CTO and Co-Founder at Lightstep

Many engineering organizations have now adopted microservices or other loosely coupled architectures, often alongside DevOps practices. Together these have enabled individual service teams to become more independent and, as a result, have boosted developer velocity. Understand a distributed system and improve communication among teams.

article thumbnail

Stripe’s Will Larson on engineering and infrastructure management

Intercom, Inc.

Boss, a build your own search service, and they contacted me. When I first joined Uber, I was actually hired as a DevOps manager, which was kind of funny in the sense that I literally didn’t know what DevOps was. One of the things I found as I’m desperately Googling “What is DevOps?”, product called Yahoo!

article thumbnail

11 proven, DevOps best-practices for continuous improvement

Audacix

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. But you're in luck, because successful DevOps practitioners leave clues and patterns that you can start implementing today to supercharge the value from your DevOps program.