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How Dialpad Hit $300M ARR by Building Their Own AI Stack: 5 Key Learnings

SaaStr

Here’s why domain data matters: Tighter accuracy gains : Domain-specific data allows you to optimize for specific use cases while maintaining general capabilities Vertical specialization : Different industries have different needs – Dialpad can tune their models for sales teams vs. support teams Competitive moat : While anyone can access (..)

AI 267
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Respect the inbox: How to better your customer communications

Intercom, Inc.

First, it’s important to note there’s a big difference between actual communication volume and perceived communication volume (i.e., When it comes to perceived communication volume, there are five factors at play. The aim of this is to keep frequency low and encourage communication with the customer. There’s more at play.

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Top 5 SaaS governance best practices

BetterCloud

Thats where SaaS governance comes in. What is SaaS governance? SaaS governance is the process of managing and controlling SaaS applications within an organization. Continuous monitoring and improvement SaaS governance isn’t a one-time project; it’s an ongoing process.

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Measuring proactive communication in COVID-19 conversations

Intercom, Inc.

During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. We decided to look into the data to further understand what our customers are experiencing, and how they’re communicating with their own customers at this time.

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10 Keys to AI Success in 2021

AI storytelling in communicating value to your organization. The importance of governance in ensuring consistency in the modeling process. Download this eBook to learn about: Achieving ROI with AI and delivering valuable results with urgency. Trusted AI and how vital it is to your AI projects.

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The Web3 Marketing Stack: The Next Big Wave in Crypto

Tom Tunguz

The behavioral patterns in web3 differ driven by anonymity, communication patterns on discord and telegram, and the consequences of using tokens as user acquisition, as governance votes, and currency. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits.

Marketing 355
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Glossary: 117 software-led payments terms to know

Payrix

Master merchant Payment facilitator that becomes the merchant of record on behalf of a network of smaller merchants (sub-merchants) or billing companies that regularly collect payments; key markets for master merchant networks include government, education, utilities, and nonprofit organizations.