SaaStr

NOVEMBER 23, 2022

A tenant of leadership is not just building trust, but vulnerability. Even though they’d just bought the company, everyone still had their marching orders on day one—for everything from marketing to thought leadership and enablement to assets. Do it with accountability, alignment, transparency, and sufficient communication.

Underperforming Technical Team 318

Underperforming Technical Team Leadership Outsourced Development Finance 318

SaaStr

JANUARY 13, 2023

Your people, communications, and a best-laid plan should be on your radar through hyper-growth. At Wiz, the leadership team thinks of the company as a child. Communications. While your team is small, your communication process can be simple. As you rapidly grow, however, this kind of communication system will break.

Scale 291

Scale Underperforming Technical Team Leadership Communication 291

Tom Tunguz

MARCH 19, 2020

First, transparent communication. David Sacks wrote Happy Talk versus Hard Talk , which is an excellent post on how to communicate during a crisis. As you articulate communication plans, speak with transparency, candor, and gravity. Sixth, leadership. Great leadership is different than great management.

Startup 247

Startup SaaS Payments Payment Services Payment Methods 247

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. To understand async (asynchronous) communication, it’s important to first define its opposite; synchronous communication. Communicate Publicly.

Scale 279

Scale Company Culture Interviewing Communication 279

SaaStr

JUNE 27, 2024

The layers of cultural scaffolding include: Communication – Be transparent, direct, and clear. The Difference Between Kind and Nice Hannah asks how you balance a culture of hiring for kindness with the leadership team’s intensity for hard work, ambition, and getting things done. Give them money to meet up. That’s really it.

Scale 264

Scale Sales Hiring Scaling Sales Recruiting 264

SaaStr

MAY 31, 2023

You Won’t Know The Names Of All Your Employees Almost everything changes once you reach that scale of ten or tens of millions of revenue, including your leadership model. Your leadership style has to evolve to match that. How do you scale leadership? The way you communicate changes a lot too.

Scale 241

Scale Scaling Leadership Company Culture 241

SaaStr

DECEMBER 2, 2021

. #21 SaaStr 191: Salesloft Founder Kyle Porter on Scaling A SaaS Business to $40m ARR Outside of Silicon Valley, Pivoting a Product Generating $7m in ARR & How To Fundamentally Create Cohesion In A Leadership Team. #20

Scale 315

Scale Benchmarks Enterprise Leadership 315

Tom Tunguz

DECEMBER 1, 2021

Goal frameworks ensure that the priorities of the leadership team coalesce the priorities of the rest of the organization. Rather, the clarity of the goals and the repetition in their communication create internal alignment. The particular framework isn’t important. Those dashboards predated goals.

Scale 265

Scale Scaling Payment Services Leadership 265

SaaStr

JANUARY 31, 2022

Communicate Clear Rules of Engagement. Over-communicate to the team. Utilize leadership for final decision making when necessary. Leadership And Communication. I’m an over-communicator who leads with integrity and loves to have fun. How often will you re-evaluate for change? Cross-team resolution of issues.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale Enterprise 246

SaaStr

APRIL 5, 2020

And that’s leadership. I’ve seen incredible leadership across almost every CEO I work with closely. Even with the best of communication, it can be really hard on everyone 70 Days In to keep changing tactics. Leadership Rapidly Evolves and Changes. Sorry, what’s our messaging again?

Leadership 317

Leadership Travel Churn SaaS 317

SaaStr

MAY 19, 2022

Organize AMA sessions with the leadership. It’s the people working together who make a company, not just the leadership.”. This includes both the leadership and those in lower- to mid-levels of the company. A few ways to prioritize connectivity: . Bring casual conversations to a virtual environment via Slack channels.

Development Team Review 299

Development Team Review B2C Compensation Technical Review 299

SaaStr

AUGUST 15, 2024

You want to quickly create and communicate a compelling vision and mission that everyone buys into and underline that mission with a clear and concise strategy. You’ll tie your company-wide and department-level objectives to that strategy and regularly communicate key results to assess how the strategy is performing.

Scale 314

Scale Sales Hiring Scaling Innovation 314

Intercom, Inc.

MAY 20, 2019

The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Behaviors are how you approach your work – how you act, think and communicate in your role.

Development 223

Development Leadership AI Search Communication 223

Tom Tunguz

MAY 20, 2019

There’s enormous leverage in a hierarchical organization if the leadership moves quickly. A list of people who would be involved, and communication plan. A list of people who would be affected, and communication plan. In a 100 person startup, five slow-to-decide executives limit the productivity of 95 employees.

Interviewing 276

Interviewing Startup Leadership Communication 276

Tom Tunguz

MARCH 19, 2023

The operating cadence describes how & how often the management team reviews progress & communicates with the team. Another segment emphasizes the importance of Stripe’s written internal communication. Much of the Monday meeting agenda is derived from those snippets. Claire’s philosophy is about clarity.

Startup 229

Startup Scale Systems Review Compensation 229

SaaStr

APRIL 29, 2022

For that reason, scaling teams require different leadership chains inside the company. Poorvi previously spent five years in Product & Engineering leadership at Microsoft, as well as five years in Product leadership at Salesforce. Structure and grow the right team for your company.

Scale 246

Scale Scaling Company Culture Leadership 246

SaaStr

MARCH 22, 2024

She was able to get into a leadership position immediately and coach people who were hungry for it in a slightly safer space than more tenured folks. Shifting from an operator and loving operations and data to a sales and revenue leadership role felt like a big jump.

Scale 306

Scale Underperforming Technical Team SMB Finance 306

SaaStr

SEPTEMBER 25, 2023

Greenhouse CMO, Carin Van Vuuren, and VP of Enterprise Revenue, Ankur Passi, share their approach to bridging the communication gap to bring the traditional frenemies together. This is often the result of unclear communication and siloed planning and work practices. Ensure you have executive leadership alignment.

Enterprise 291

Enterprise Marketing Sales SaaS 291

Intercom, Inc.

JULY 16, 2019

Communication : When needed, communication with customers, support, sales and leadership can occur. This was managed by engineers with some oversight from engineering leadership. By defining clear roles in advance, you create an environment which makes easy, clear communication between your teammates all the more simple.

Scale 215

Scale Technical Review Management Software Review 215

Intercom, Inc.

AUGUST 9, 2022

Intercom helps companies build strong customer relationships through ongoing, personalized, and engaging communication. The Cloud 100 evaluation process involves ranking companies across four factors: market leadership, estimated valuation, operating metrics, and people & culture.

Cloud 211

Cloud Leadership Innovation Communication 211

SaaStr

JANUARY 21, 2020

Things like hiring the right people and being clear and communicative. We’re going to talk a little bit about being clear and communicative with goals and objectives. Step two is a little bit about what Aaron was talking about, being clear and communicative. I heard Aaron Ross talking about nobody likes surprises.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Tom Tunguz

JUNE 6, 2018

Competency in the field, cultural fit, communication skills, management experience. Second, there’s no leadership/relationship risk. You’ve just raised a round of financing. Your next step is to build your management team. There are several criteria for finding the right executive. All of those should be obvious.

Scale 246

Scale Interviewing Finance Leadership 246

SaaStr

JULY 13, 2023

Each will have a unique leadership style, sell different products, target different markets, lead different teams, and build distinctive growth strategies. Leadership experience. Communication. Macri emphasizes that execs should remember this when recruiting: “There’s not just one perfect sales leader.” Self-starter.

Sales Recruiting 244

Sales Recruiting Sales Hiring Scale Sales 244

SaaStr

MAY 24, 2024

Jason Lemkin prefers sharing his thoughts through LinkedIn posts rather than engaging in conversations, finding it more efficient for his communication style. SaaStr now has 3,500 paying community members and media properties, generating over a million dollars in sponsorship revenue.

Sales Hiring 300

Sales Hiring Outsourcing Services Technical Review Scale 300

SaaStr

MARCH 6, 2023

The marketplace in 2023 prioritizes emerging technology and instantaneous communication. Buyers now favor virtual channels as their optimal communication method with a salesperson. The figurehead of the sales team must have strong leadership capabilities to hire and retain a high-performing and diverse team effectively.

Innovation 246

Innovation Sales Hiring B2B Strategy 246

SaaStr

OCTOBER 28, 2022

Leadership must communicate this objective to the entire company and ensure everyone works toward improving efficiency instead of simply bringing in more dollars. However, don’t this doesn’t mean that your sales teams shouldn’t bring in more revenue –– quite the opposite.

Sales Recruiting 264

Sales Recruiting Sales Hiring Leadership Interviewing 264

SaaStr

JULY 11, 2024

When Twilio started to scale, people said it was the Stripe of communication, but VCs were wary because it had 40-50% margins. If you have communications, software, and another source of revenue, be honest and do three colors on your revenue stack. What should you do, and how do VCs look at this? Both were right.

Sales Hiring 292

Sales Hiring Scale Marketing Interviewing 292

SaaStr

MAY 17, 2024

Phase Three: Goal-Setting Stage three is about setting and creating strategy together with the leadership team. The Best Way to Communicate Your Vision Where do you want to be as a company, and what are the existential risks you see in the market stopping you from achieving that vision? Asking those questions creates clarity.

Scale 305

Scale Technical Review Sales Hiring Artificial Intelligence 305

SaaStr

OCTOBER 12, 2020

They are the fundamental unit to keep departments in sync but also help with communicating vision and what to expect to customers. However, the expectations for leadership are quite different from that of management. The ability to have road maps that are consistent, will solve so many problems for your company.

Engineering 290

Engineering Part-Time VPE Scale B2C 290

SaaStr

APRIL 20, 2022

Recently, Katwan took her leadership team on an off-site trip to Napa. Be intentional about the culture you want to build by keeping an open line of communication, being accessible, celebrating success, and leading with empathy. These connections go a long way in team-building and efficient cross-functional collaboration.

Sales Hiring 278

Sales Hiring Scale Retention Sales 278

SaaStr

JUNE 27, 2023

In a recent Workshop Wednesday session, Recursive Ventures Founder Itamar Novick shares his secrets to creating a solid bond based on his years of experience in VC and founder and leadership roles. Try to find someone helpful, easy to communicate with, and who shares your vision. SaaStr Workshop Wednesdays are LIVE every Wednesday.

Leadership 245

Leadership Startup Communication Business Model 245

SaaStr

JULY 18, 2024

They figure out and communicate: What the business outcomes will be What problem the solution will solve How it relates to cost, speed, and risk This enables bigger and broader conversations, builds trust, and leads to quicker adoption and faster renewal cycles. . #1: There are multiple touchpoints, with the Field CTO being critical in that.

CTO Coach 306

CTO Coach CTO Technical Review Customer Success 306

Buffer Resources

SEPTEMBER 5, 2024

While our team is still fully remote and distributed—Hailley Griffis, our head of Content and Communications, is based in the U.S., We use different tools and processes, although our commitment to transparency and frequent communication is still essential.  

AI Search 105

AI Search Social Media Systems Review Technical Review 105

SaaStr

JUNE 7, 2024

R&D’s main form of communication with customers is shipping products and internal roadmaps. Don’t be afraid to have candid conversations with your leadership teams. Together they create the Virtuous Feedback Loop. GTM heavily involves talking to customers, prospects, frustrated customers and the overall market.

Scale 297

Scale Innovation Revenue Leadership 297

SaaStr

NOVEMBER 30, 2022

If you believe you can deliver value to your identified persona, communicate with your audience with them in mind. After three weeks of sending out communication, your SDRs can initiate automated outreach sequences and touch patterns, hoping that prospects will open their email, reply to it, and engage.

Sales Hiring 246

Sales Hiring Development Technical Review Management 246

SaaStr

JULY 8, 2024

All teams discuss blockers, inefficiencies, structure plans, and different communication channels to charge a path forward. There’s no rule here, but Justworks firmly believes in having 60% of leadership from internal promotions and 30-40% externally. That’s an opportunity cost.

Sales Hiring 294

Sales Hiring Scale Sales Education 294

Intercom, Inc.

APRIL 14, 2020

That sense of safety must come from the top – directly from your leadership team. During a crisis like COVID-19, your business is likely making rapid decisions that will affect how your support team communicates with your customers, like how you’re: Helping customers who are on the verge of churning. Need something else?

Scale 223

Scale Leadership Customer Support Healthcare 223