Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. Team and Leadership at NP Digital.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 157

Scale Marketplace as a Service Sales Recruiting Scaling 157

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. And they’re working towards this goal by establishing thought leadership in the environmental space. Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 132

Scale Outsourcing Services Sales Technical Review 132

Sales Hacker

JUNE 20, 2022

In a recession, there will be a lot of “noise” in the media and marketplace. Recessions are times when you must have an elevated view of yourself and the value of your products and services. Present a united leadership front. In a recession, sellers will also look to the whole leadership group (HR, Product, IT etc.)

Sales Hiring 117

Sales Hiring Strategy Sales Leadership 117

Intercom, Inc.

AUGUST 30, 2018

Two decades later, these two women are blazing trails in design leadership. Google Apps covers anything for communication and collaboration – it could be Gmail, Calendar, Drive, Docs, Sheets, Live – both for personal and for enterprise. We ended up having a leadership change that really disrupted the whole organization.

Scale 149

Scale Leadership Scaling Venture Capital 149

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. I turned to sales for a technical recruiting agency and project management services. You will also need to be skilled in communicating with stakeholders about important processes and rules.

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Totango

MARCH 29, 2022

Building and maintaining each unique customer journey can be a complex task — often with teams needing to understand how each customer communicates, what their needs are, and how best to move forward with individual customer engagement efforts. Here’s how Totango and HubSpot help teams to create an improved customer journey.

Engagement 101

Engagement Scale Marketplace as a Service Retention 101

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Communication skills. Leadership skills. Let’s explore some of the best tools in the marketplace and how they can help.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. And finally, we just turned SalesHacker.com into a community. I did a couple of startups from there, in the CRM ecosystem, then got into TOA, which was field service in the cloud.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

Sales Hacker

FEBRUARY 12, 2021

Large companies either have legacy solutions or use certain point-solutions, like Slack, Zoom, or Quickbooks, and their CRM has to be able to “communicate” with all of them. For such a complex system to run smoothly, all departments: sales, marketing, support, and accounting need to be connected and communicate in real-time.

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. And content design definitely spends time focusing on those words, on that service.

User Experience 209

User Experience Strategy Engineering Communication 209

Neil Patel

OCTOBER 24, 2020

Effective Communication Skills. Strong communication skills – oral as well as written – is mandatory for a good consultant. Communication is a two-way street, though. You can also select a freelancer profile from these marketplaces. IT Consultants. IT is one area that is experiencing tremendous consulting growth.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. In her current role, she is Principal of Culture and Communications and spends time working on how to communicate with Amazonians all over the world (and brands). Make people feel special.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. Notion: A small company with a big audience. Notion strives to solve problems in a delightful way. Honesty, humility and transparency.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. We’ve got to rethink our channels for employee communications and feedback. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?:

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Sales Hacker

DECEMBER 8, 2020

The keys to great leadership [18:24]. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every single time, enabling personalization at scale previously. The keys to great leadership [18:24]. We’re on iTunes.

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

Sales Hacker

MARCH 18, 2019

Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

OpenView Labs

JUNE 16, 2020

Ask yourself: Do your communications demonstrate empathy and care for your customers? Every communication should help people feel heard and valued—even if they’re spending less. If you’re going to provide flexible pricing or waive fees, make sure communication is open and clear expectations have been set (early and often).

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Buffer Resources

AUGUST 23, 2023

TikTok’s features for businesses Creator Marketplace will help you partner with the right TikTok stars for your brand Business Creative Center is a must-visit for inspiration and guidance. It currently doesn’t have any features for advertising or in-platform shopping.

Social Media 98

Social Media Business B2C Sales Hiring 98

yoursales

DECEMBER 19, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?: Other Tools.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

Chargify

AUGUST 17, 2017

Leadership should then make it clear to every department how each employee plays an important role in helping customers succeed with your product. Sometimes, companies successfully grow when transforming their main products/services into a platform, into an ‘ecosystem,’ where they can create new complimentary products/services.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. This is where customers can have to repeat themselves if there’s not a great handoff document or some way to communicate that.

Scale 80

Scale Sales Hiring Technical Review Customer Success 80

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Twilio, for anyone who doesn’t know, is a voice and SMS API for communications. Self-service freemium to feed the funnel. So how can you leverage that product’s success to obtain the valuation and funding you need to scale? SaaS, right?

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

yoursales

NOVEMBER 8, 2023

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Conversation Intelligence obvious benefits can be reaped across all customer communications including calls, video, email, sms, and chat. It's one of the most simple and powerful CRMs around to set up - all you gotta do is add data.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Communicating measurable value and proactively identify development needs at the customers. Contribute to a values-based culture with an emphasis on collaboration, empowerment, and autonomy.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19