Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. Large companies either have legacy solutions or use certain point-solutions, like Slack, Zoom, or Quickbooks, and their CRM has to be able to “communicate” with all of them. An established marketplace is a sign that you’ll have the integrations you need in the future. Sales forecasting. Mobile app.

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. After all, the marketplace speaks the loudest, and without customers you don’t have a business. And if you’re used to dealing with SMBs, get ready for a big change in your process. Source: SalesHacker.com. But wait… there’s more!

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. They also used In-App Messaging to communicate with hard-to-reach clients in the onboarding process.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?:

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Sales Hacker

MARCH 18, 2019

How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. Your ambition needs to extend beyond your product and service, it needs to extend to talent acquisition.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – VAIRKKO VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. They also used In-App Messaging to communicate with hard-to-reach clients in the onboarding process.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? You can prevent that by setting up healthy asynchronous communication channels: 1. How are you coming up with the best solutions? How do you organize your work? An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? How do we do that?”.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Doing a product for SMB is fairly simple. Tiago Paiva: Oh yeah.

Sales Hiring 270

Sales Hiring SMB Scale Cloud 270

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. Guess what? It did not really happen. Ultimately, the product works for every company.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Tom Tunguz, Venture Capitalist at Redpoint. Reseller Programs. Editor’s note.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JANUARY 28, 2020

Jason : And two things, I founded EchoSign because we had SMBs and enterprise customers. The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? It’s usually one way, but just help that more communication, right? We were wrong. Jason : Okay.

Sales Hiring 244

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 244

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. Community colleges get really busy and all of us need to retool our skillset for where people are hiring, what people need. It’s a competitive marketplace. And we did that.

Travel 236

Travel Scale Marketing Outsourcing Services 236

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Use your voice, communicate your goals often and don’t lose alone! “Amy has a passion for the art of strategic communication and. Anita Nielsen. Build allies and ask for help.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

JULY 26, 2019

In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. ” Is it SMB or is it Enterprise? You make that decision based on the fact that your profile fits either an SMB or Enterprise. Then, you can decide, is it a high volume play in the SMB? Is it go out for bigger customers?

Sales Hiring 164

Sales Hiring Scale SaaS Payments Sales Recruiting 164

SaaStr

FEBRUARY 7, 2020

How have we seen them communicate together? Or how the customer service team is going to deal with companies that aren’t renewing as planned? .” So just understanding that and communicating that will point out, I believe and highlight to you when it’s time. How do they work together? They are overloaded today.

Scale 216

Scale Underperforming Technical Team Investment Sales Hiring 216

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. 318: The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. This episode is sponsored by TaxJar. And Slack had about 500 employees at the time.

SMB 222

SMB Scale Startup Marketplace as a Service 222

SaaStr

AUGUST 16, 2019

How did Justin communicate the situation to his bosses? What does Justin advise others in communicating burnout to their superiors? * What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team? What is the right way to approach them to discuss the situation?

Scale 203

Scale Underperforming Technical Team Sales Hiring Interviewing 203