Intercom, Inc.

JANUARY 31, 2023

Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Our team has been using the new AI Inbox features a lot.

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AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 179

SaaStr

NOVEMBER 11, 2022

So I think my learning is just know the rules, know the KPIs, they’re all public, find public comps and copy them. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO.

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Outsourcing Services Banking CTO Hire New CTO 243

Buffer Resources

DECEMBER 1, 2023

Given that their guidance is so universal — both for people just stepping into new roles and those at fast-paced companies like Buffer — I thought I’d share their wisdom here. ⏰ Time at Buffer: 11 years, 6 months Andy was one of Buffer’s earliest hires.

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VP of Engineering Part-Time CTO New CTO CTO 125

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role!

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Part-Time CTO CTO New CTO Technology 8

The Angel VC

FEBRUARY 29, 2012

If I think about the founders of "my" SaaS startups, these are the three qualities that all of them have – in addition to a huge amount of intelligence, motivation and commitment, which allows them to quickly acquire new skills as the company grows. The second best option is two, and the third best option is one, four or five.

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CTO Hire Startup Sales Hiring New CTO 106

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

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Outsourced Development Underperforming Technical Team Development Part-Time VPE 210

Intercom, Inc.

OCTOBER 31, 2019

No, the amazing innovation of the iPhone was simply to bring a new generation of user interface to market with the touchscreen – and to really enable a different interaction that people have with the computing devices. Has there been a sea change in how people feel about the rise of AI and that type of technology?

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Artificial Intelligence Scale CTO Hire Technology 169

Intercom, Inc.

APRIL 19, 2018

If you find this valuable, check out more episodes of our podcast. They include that time is short, opportunities are fleeting, competition is fierce, and engineering resources are scarce. Ciaran, our CTO , came up with this magical line. To extend that conversation, I hosted Rich on our podcast.

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Outsourcing Services Part-Time VPE Software AWS 192

Tom Tunguz

OCTOBER 24, 2021

Good morning, afternoon, and evening Redpoint community. Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. What kinds of communication?

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CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. But keeping what you’ve got is as important as bringing in new customers. Recruit on your cultural values.

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CTO Hire SaaS Business Underperforming Technical Team 98

FastSpring

DECEMBER 11, 2020

You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative. Communication. Communication is at the heart of e-commerce and community.” – Meg Whitman, President, and CEO of Hewlett-Packard. Communication is a two-way street.

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Payment Methods Underperforming Technical Team New CTO Payment Services 148

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. We might’ve touched on this one too on the hiring and the people.

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Sales Hiring CTO Hire Scale Investment 246

SaaStr

APRIL 16, 2019

Again, we felt that there was much greater value in being authentic than trying to be someone that we weren’t and try to find positives. It’s never a waste of time to find a great customer and take care of them and that’s led to frankly a lot of our success to date. We had no New York city presence.

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CTO Hire Travel Underperforming Technical Team CTO Coach 177

Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. And if you get hired, RepVue will actually pay you $500. Sam’s Corner [33:50 ].

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Marketplace as a Service CTO Hire Sales Recruiting Scale 113

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Average salary: $95,566/yr. Average salary: $46,035/yr.

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Valerian Tech

FEBRUARY 10, 2023

However, they are still relatively new and their value can be extremely volatile, making them a high-risk investment for some people. A cryptocurrency project is a venture or initiative that involves the development, launch, and management of a new cryptocurrency or blockchain platform. What is a Cryptocurrency Project?

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Part-Time CTO CTO CTO Coach CTO Hire 52

Scytale

MARCH 12, 2025

As co-founder and CEO of Lottie , he has built a trusted platform that helps families easily navigate, find, and finance later-life care. a next-generation AI-driven autonomous driving system that adapts to new environments through data-driven learning. As co-founder and CEO of Wayve , he is transforming transportation with AV2.0,

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Startup Scale Cybersecurity AI Search 59

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. And actually when we started, I see one face in the room that I recognize, Kurt Freytag, was one of our big customers at the time when I joined. So you were the first sales hire. So my first sales hire was beginning of 2015. So over time, don’t hire resumes necessarily.

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Scale Sales Hiring Sales Recruiting Technical Advisors 146

User Pilot

AUGUST 17, 2024

He also organizes ProductCon, a conference that takes place in San Francisco, New York, and London and attracts thousands of product professionals every year. It isn’t the lack of team adoption or poor implementation of new tech. Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. That’s crazy!

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Underperforming Technical Team AI Technical Review CTO Coach 104

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan: Because, at that time, we really needed a product. Welcome Eric.

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Sales Hiring Scale CTO Hire Marketing 141

Kellblog

SEPTEMBER 21, 2024

They never have any new ideas about how to fix our problems.” And maybe even what new products we should build.” But what happens Monday morning, when everyone sees the company-wide message announcing the new initiative? Did anybody notice that the acronym for the new, save-the-company initiative is LOST?

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New CTO Sales Leadership Headcount 98

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer.

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Part-Time CTO CTO CTO Hire Management 69

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Shipping quickly and securely. Continuous risk management. Evolving security landscape.

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Data CTO Hire Technical Review Scale 118

Neil Patel

AUGUST 23, 2021

His communication style is one of the keys to his success. Why You Should Follow Rand: Self-proclaimed pasta-based life form, Rand’s account features pasta content, as well as findings from his marketing surveys and research. How can I find new marketing Instagram accounts to follow? Niche: Market research. Sorav Jain.

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Marketing CTO Coach Entrepreneurship AI Search 128

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. That’s when he realized they would need to find a new way to grow. What is Buffer. Click To Tweet.

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Payment Solutions Payment Features Payments Social Media 113

Intercom, Inc.

NOVEMBER 24, 2020

With customer expectations on the rise, we look to find out how support leaders are creating best-in-class experiences to meet those expectations, and what support teams need to be set up for success as the future unfolds. Fostering a culture of being quick to respond. Everybody does support.

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Technical Review Systems Review New CTO Customer Support 118

Unbounce

MAY 19, 2020

If your product offers an immediate solution to the challenges of the new normal, you may also want to place that message front and center on your website. Communicating Empathy on Your Landing Pages. Find a little humility. Instead, talk about how you meet your visitors’ needs, even in a time of crisis.

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New CTO Branding CTO Social Media 145

Kellblog

MAY 10, 2023

Sounds obvious, like maybe you shouldn’t need to remind pilots to do this, but here’s what they teach them and why: From the earliest days of flight training, pilots are taught an important set of priorities that should follow them through their entire flying career: Aviate, Navigate, and Communicate. five years). Ineffective.

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New CTO Airlines CTO Investment 122

Outseta

MARCH 21, 2018

Team: Co-founders Andy Taylor (CEO) and Navtej Sadhal (CTO). eLandlord - eLandlord is a Boston based company developing a mobile platform to help landlords and homeowners save time and money in repairs, while also taking a more proactive approach to preventative maintenance. Team: Founder & CEO Charles Hadsell. dwel.co - dwel.co

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Outsourcing Services New CTO Outsourced Development CTO 75

Valerian Tech

MAY 4, 2023

In this article, we'll explore the benefits of DevOps for legacy businesses and how a Fractional CTO can help overcome the challenges of DevOps adoption. DevOps is a combination of culture, tools, and processes that emphasize collaboration and communication between software development and IT operations teams.

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CTO Hire New CTO CTO Business 52

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. The best part? Suddenly you find yourself creating your CV in the Canva software without realising it.

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Scale Sales Hiring CTO Hire Social Media 103

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Sierra Nevada debuted at a time where light pale lagers were dominating the industry.

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CTO Hire Sales Hiring New CTO CTO 98

SaaStr

APRIL 4, 2019

We needed to stay relevant along the customer’s journey and we needed to find our own cloud provider that was going to allow for us to scale quickly, to have the security that we knew customers were demanding when they were searching for cloud platforms. Who are the new developers? So the conversation is changing.

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Cloud Scale Trends Artificial Intelligence 173

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. How to build diversity into your hiring practices. I’m an advisor at some of the best tech accelerators here in New York. What You’ll Learn.

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Sales Hiring Revenue CTO Coach CTO Hire 91

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

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VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

NOVEMBER 22, 2017

It may not reflect immediately on top line figures, but their follow through moves the needle on other metrics — productivity, discovery of new tools or techniques, and sharpened selling skills — any one of which will eventually translate to higher performance and attained goals. We Can’t Find Qualified Prospects.

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Underperforming Technical Team Sales CTO Coach New CTO 100