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Top 5 Tips for Managing a Sales Team in a Economic Slowdown with Nicole Arboleda, Sales Leader, Platform Partnerships at Stripe (Video)

SaaStr

And the way that you communicate that is is incredibly important. It’s communicating empathy and value, and shifting the messaging you’re delivering to your customers, investing in customer relationships. Nicole’s team has added a communication structure that’s been especially helpful.

Sales 262
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Billing System Migration: How to Nail It?

Subscription Flow

Scheduling downtime after the renewal cycles protects customer relationships, and contributes to operational efficiency. Otherwise, service activation delays can cause the customers to be frustrated. Conclusion Billing system migration is the replacement of your existing billing system with a more advanced one.

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Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Increasing support efficiency. Stepping in at the right time. Meeting customers where they are.

Scale 237
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Overcoming Revenue Leakage with Smarter Billing Practices

Blulogix

It reduces manual errors, ensures compliance with complex pricing structures, and enables businesses to scale without losing operational efficiency. Focusing on Customer Transparency: Build trust through clear, itemized invoicing and proactive communication about renewals and charges.

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What is Customer Communication Management? [+ Best Practices and Tools]

User Pilot

Effective customer communication management creates the foundations for building successful customer relationships. But how can you ensure your communication strategies lead to product engagement ? Let’s explore the definition and importance of CCM, its current trends, and the best practices for your customer communication strategies.

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What It’s Like Running a Profitable $400M Public SaaS Company with Vimeo CEO Adam Gross 

SaaStr

His focus is not on operational efficiency but on operational proficiency. Adam believes AI will heighten asynchronous communication and your ability to consume and collaborate. As a CEO, he spends 5 seconds approving or not approving a $50k random SaaS request. His advice? We’re at inning one.

AI Search 276
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Driving new revenue: how real-time support improves conversion

Intercom, Inc.

Many businesses look at customer support through the lens of their bottom line, and they look to drive support costs down in two ways: Drive operational efficiency – e.g. improve team productivity, offer self-service support. This is a worthy goal for every support organization, including ours.

Revenue 213