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Typically, these are outbound dialing platforms, though some come with inbound functionality. It can be surprising how many other marketing and sales tools are included, even with basic-tier subscriptions. It is set up to handle inbound, outbound, or blended contact centers that handle communication in both directions.
These are great for inbound support teams, outboundsalesteams, and call recording at scale. One of the main benefits of using this platform for business communication is the built-in call recording capabilities. The call recording features are just some of the many perks you’ll get with an Aircall subscription.
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