Tom Tunguz

MARCH 24, 2020

As colleagues communicate more ideas online, companies will have to secure these thoughts to protect their intellectual property. We already do this today for software with contract values at $50k. But the US has the potential to increase grocery delivery 5x if we look to other developed nations as a proxy for long-term adoption.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

MARCH 24, 2021

Sales CRM — Software used to streamline pipeline management and safely store customer information, communicate with prospects, and drive more sales. Contacts — People within a group who you communicate with, which includes personal information such as phone number and email. Contracting. Deals — Potential sales opportunities.

Sales Hiring 312

Sales Hiring Startup Sales Outsourced Development 312

Tom Tunguz

MARCH 19, 2020

First, transparent communication. David Sacks wrote Happy Talk versus Hard Talk , which is an excellent post on how to communicate during a crisis. As you articulate communication plans, speak with transparency, candor, and gravity. Estimating this ahead of time is an important exercise before developing a new financial model.

Startup 247

Startup SaaS Payments Payment Services Payment Methods 247

FastSpring

JANUARY 9, 2025

How you can pursue these strategies to drive more profitability for your games, while developing a more meaningful relationship with your players. We work with big, wonderful mobile developers like Ninja Kiwi that make games like Bloons Tower Defense, folks like BoomBit, Hutch, and a bunch of other great developers and publishers.

Payments 164

Payments Mobile Payment Methods Revenue 164

SaaStr

NOVEMBER 23, 2022

Algolia’s Bernadette Nixon (Chief Executive Officer) and Michelle Adams (Chief Revenue Officer) have spent the past few years developing this relational toolbox. Anybody can post the numbers—the right churns, contraction profiles, or ARRs—but they should also earn these metrics with integrity. Key takeaways. Vulnerability is essential.

Underperforming Technical Team 306

Underperforming Technical Team Leadership Outsourced Development Finance 306

Payrix

FEBRUARY 4, 2025

Authentication The process of assuring that data has come from its claimed source, or a process of corroborating the claimed identity of a communicating party. A company releases its API to the public so that software developers can design products that are powered by its service.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

SaaStr

NOVEMBER 24, 2020

PandaDoc is trusted by businesses to create, approve, and eSign proposals, quotes and contracts. The Art of SaaS Negotiations: 3 Steps to Develop an Objection Handling Framework with PandaDoc will take place at 2 PM PST on December 9 – don’t miss out!

Scale 286

Scale Scaling Outsourced Development compliance 286

SaaStr

JUNE 29, 2023

Contract values are up nearly 30% from two years ago, representing massive growth in company SaaS spend, which is already a top five line item.” As a result, we’re seeing SaaS companies develop new pricing strategies.” They want to maximize dollar value and limit contracts to renew.

VP of Engineering 286

VP of Engineering Trends Cybersecurity Sales Hiring 286

Incredo

JULY 8, 2019

The team of software engineers and testers is the main asset of any SaaS company – they develop, test and improve the product so the company can attract more and more interested users. For an established SaaS company expanding on social networks or developing effective customer retention programs may be among the primary goals.

Outsourcing Services 200

Outsourcing Services Scale Outsourced Development Sales Hiring 200

SaaStr

JANUARY 21, 2020

Things like hiring the right people and being clear and communicative. We’re going to talk a little bit about being clear and communicative with goals and objectives. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. I heard Aaron Ross talking about nobody likes surprises.

Sales Recruiting 331

Sales Recruiting Sales Hiring Scale Sales 331

SaaStr

JUNE 14, 2023

From its humble beginnings as a one-click dictionary solution to becoming an industry leader in RPA program development, UiPath’s story offers valuable insights for SaaS entrepreneurs looking to scale their own automation initiatives. They went to India for a few months to develop a prototype and realized this was where the market was.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Intercom, Inc.

JULY 2, 2020

Companies did everything they could to minimize costs, from outsourcing frontline teams, to implementing needlessly complex phone trees, to simply making customers wait to hear back. . Strong online social connection: Making time and space for the support team to develop rapport and have fun outside of their day-to-day work. .

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Tom Tunguz

APRIL 19, 2022

Defi lending protocols, distributed exchange protocols, cross-chain messaging protocols, communication protocols. In 1974 and 1975, a team at DARPA including Vint Cerf developed a standard called TCP/IP. The EVM has become an early standard for smart contract runtimes. But it’s about how we got here.

Blockchain 228

Blockchain Outsourced Development Communication Startup 228

Sales Hacker

JANUARY 7, 2025

We’re always in a rush to get to the outcome or the next step, but like, you know, it sounds cliche, but like that journey and that progression is where you’re actually developing all of the skills that will in turn serve you for that next chapter. Because there is a chapter after the outcome or the promotion or whatever.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

SaaStr

FEBRUARY 8, 2022

Waze defines value as the deal size or amount of the contract. Industry experts know how to communicate with a specific client, using their vocabulary and knowing their market trends and changes. Industry experts can communicate more effectively with everyone in an industry—from junior employees to CMOs.

Scale 285

Scale Sales Hiring Compensation Sales 285

Trint

AUGUST 24, 2021

I joined Trint in the fall of 2019 as a BDR (Business Development Representative), and I’m now settling into my CS (Customer Success) role, which I started in March. I’m just thankful that Trint was able to provide that for me and was able to support my career development in that way. Anything else to add?

Outsourced Development 246

Outsourced Development Interviewing Leadership Enterprise 246

SaaStr

MAY 24, 2024

Jason Lemkin prefers sharing his thoughts through LinkedIn posts rather than engaging in conversations, finding it more efficient for his communication style. CEOs who are not interested in revenue and prioritize product development tend to hire CROs over CMOs. When CS is part of sales, there’s a lack of focus on customer care.

Sales Hiring 286

Sales Hiring Outsourcing Services Technical Review Scale 286

SaaStr

AUGUST 8, 2023

This function can be outsourced in the early days of a startup, but it is usually brought in-house after Series B. Business Development Identify and assess partnership opportunities to drive growth Business Intelligence Turn data into insights to inform decision-making.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

SaaStr

JANUARY 12, 2022

here’s always a ‘what’ behind an internal process change, but if you’re not effectively communicating the ‘why,’ your team won’t get behind you. From there, your team has something to rally around so they can develop and iterate their processes and skills together. We inspect our pipeline ratios every single week.

Scale 258

Scale Leadership Sales Hiring Sales 258

Incredo

MARCH 20, 2020

At the beginning it was a bit hard to track the progress of tasks and communicate with team members effectively. But day by day, we developed policies and procedures that helped us be more productive and save time. Today we want to share the experience we have accumulated during half a year. It seems like a small thing.

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

SaaStr

DECEMBER 27, 2023

It’s essential that messaging doesn’t get confused when communicating with these different use cases. Between 2016 and 2023, you see the ACV (average contract value) going up and up. As a result, the contracts got bigger because they were working with bigger companies.

Sales Hiring 270

Sales Hiring Scale SMB Outsourced Development 270

Intercom, Inc.

JUNE 10, 2020

For example, at Intercom we build customer communication software. Before Intercom, which is a customer communications product for businesses (in other words it’s a B2B product), I spent most of my career working on consumer products like Gmail and YouTube. Really using it for the real thing it was intended to be used for.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

FastSpring

AUGUST 6, 2024

There is a level of skepticism that you want to use when communicating with taxing authorities, enough to satisfy the question but not too much to provoke additional inquiries. Complex or serious tax questions must then be outsourced to 3rd parties, and usually come with a hefty price tag.

Merchant Services 167

Merchant Services Payment Services Outsourcing Services SaaS Payments 167

BetterCloud

DECEMBER 2, 2024

From keeping all of your contracts organized to ensuring all of your data is secure, it’s nearly impossible to do it all in a spreadsheet. Challenge 4: Lack of understanding around software contracts As your SaaS stack grows, so will the number of software contracts you need to keep track of.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

SaaStr

MARCH 22, 2023

They asked themselves, “what if we moved to some motion of licensing contracts?” By developing a deep understanding of the customer journey within different segments, you’ll know how to start them on the journey and help them through the various steps. This changed the conversations with customers. Who do I start laying off?”

Scale 255

Scale Scaling AWS Sales Hiring 255

Neil Patel

AUGUST 28, 2020

The people you choose would help to bridge the communication gap between your company and the agency. Doing this helps them develop custom strategies and plans unique to achieving your goals. Contract with Deliverables. Also, select those who’ll work directly with the SEO agency to drive the results you seek.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Neil Patel

OCTOBER 18, 2020

2 SEO Strategy Development. Again, before enrolling in a long-term contract, you need to make sure you’re at the right place. So be 100% truthful about what you want and build a relationship on trust and straightforward communication. So the contract will be bound to fail before you even sign it. That’s simple.

Consulting 131

Consulting Scale Outsourced Development Outsourcing Services 131

SaaStr

APRIL 16, 2023

I remember…I’m pretty old, so 20 years ago I walked into my dad’s office and he’s a real estate developer, and for the first time ever in my life I noticed that everyone at the office had a computer on their desk. We started development in early 2004. Stewart : You’re right. Then we would typically waive.

Scale 363

Scale Sales Hiring PayPal Development Team Review 363

Intercom, Inc.

APRIL 19, 2018

If we are actually trying to win our market and be the absolute best customer communications company, we need to make exquisitely good use of our precious engineering resources. It also helps us when we start thinking about outsourcing on undifferentiated heavy lifting. Who do we outsource to?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStock

FEBRUARY 13, 2019

The platform enables the two sides to better communicate via social media and messaging. The online platform has a range of functionalities, including e-signature, e-contract, and digital evidence presentation, among others. It provides smart hardware self-development and cloud service. Founders : Max Armbruster. Founded : 2014.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Totango

OCTOBER 14, 2024

Hit that, and you aren’t even really selling , you’re simply fielding contracts. Illustrating and communicating value in a way that clearly shows how your tool helps drive those desired outcomes. A dated focus For years, getting to “product-market fit” was the holy grail. This includes : Understanding the customer’s desired outcomes.

Scale 71

Scale Marketing Finance Outsourced Development 71

ChurnZero

NOVEMBER 26, 2024

For example, instead of saying “strong communication skills,” specify “ability to effectively communicate complex technical concepts to both technical and non-technical audiences.” Utilize data-driven insights and customer feedback to develop innovative solutions and drive product improvements.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

yoursales

JANUARY 28, 2022

Whether you're a VP Sales of a Sales Development Representative, you should expect your company to equip you to get the job done. With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Sales Stack Graveyard.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Neil Patel

OCTOBER 25, 2020

Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. For instance, if you rely on government contracts or seasonal cycles.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Intercom, Inc.

MARCH 4, 2021

My name is Zanade and I am a communications professional with over 15 years of experience in marketing, and a strong skill set in social media marketing. And as you alluded there, you have had quite a mixed bag of careers, having worked in communications and education. At that time, I had my own full-time business in contracting.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

BetterCloud

JANUARY 15, 2025

Your company gets a contract that outlines SaaS security responsibilities. Incident or breach containment Remediation and recovery Customer communications plans Incident review, analysis, and steps to strengthen security 6. Contracts: What are key terms and conditions? Compliance: Which certifications does a SaaS app have?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52