SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Mallun : Sure.

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Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

SaaStr

DECEMBER 20, 2023

It also delivers contextual information for what your communications to those companies should be based on your website, case studies, and its understanding of your business. Second, AI is changing how ZoomInfo ranks and prioritizes accounts.

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New CTO Scale Sales Hiring CTO Hire 312

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. Technology vision and strategy: A fractional CTO is responsible for developing and implementing a long-term technology vision and strategy for the company.

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Fractional CTO CTO Hire Part-Time CTO CTO 52

BetterCloud

FEBRUARY 6, 2025

For instance, if new hires don’t request access to a particular tool, or if no new licenses have been acquired within a year, it may be an opportunity to discontinue that tool. It may instead signal a need for enhanced training or improved communication to demonstrate the tool’s value and encourage wider adoption.

CTO 52

CTO Cost optimization & reporting SaaS Operational efficiency. 52

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role!

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Part-Time CTO CTO New CTO Technology 8

SaaStr

JUNE 27, 2019

We tend to find that there are three key technology initiatives that we can help our customers with when they’re undergoing a digital transformation. We’ve communicated to the street, for example, that we’ll be a billion dollars in revenue by the end of our fiscal ’22. First, a little bit about New Relic.

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Scale Enterprise Scaling Sales Hiring 238

Intercom, Inc.

OCTOBER 31, 2019

Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. There were about 1,400 people, just under a billion dollars in revenue, and I was hired as the CIO of the company with the mission of driving the productivity of the workforce. That was actually a pretty tall order at the time.

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Artificial Intelligence Scale CTO Hire Technology 169

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. What kinds of communication? I really like that part. Excited to be back emceeing.

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CTO Coach Sales Hiring Sales Recruiting CTO Hire 159

Intercom, Inc.

APRIL 19, 2018

If you find this valuable, check out more episodes of our podcast. They include that time is short, opportunities are fleeting, competition is fierce, and engineering resources are scarce. Ciaran, our CTO , came up with this magical line. To extend that conversation, I hosted Rich on our podcast.

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Outsourcing Services Part-Time VPE Software AWS 192

Casey Accidental

JUNE 8, 2021

I was able to hire a strong team, and we got to work, 100xing the size of our customer base over four years. As part of this process, a lot of what I tried to do was reduce distractions for the team. This is a style of communication that will not work with all cultures. We were definitely winning, after all.

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CTO Hire Venture Capital CTO Communication 125

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. But the people you hire and lead are absolutely essential to the success of your business. Recruit on your cultural values.

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CTO Hire SaaS Business Underperforming Technical Team 98

The Angel VC

FEBRUARY 29, 2012

This can be a huge advantage, especially for a bootstrapped startup that can't afford to hire many people. Besides that, it’s rare to find all the skills that you need in order to get a SaaS startup off the ground in just one person, which is an argument for two or more founders (more on that below).

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CTO Hire Startup Sales Hiring New CTO 106

Buffer Resources

DECEMBER 1, 2023

⏰ Time at Buffer: 11 years, 6 months Andy was one of Buffer’s earliest hires. While he has worked mostly in iOS and apps, he’s also dabbled in marketing, too — Andy’s had a hand in building almost every part of the Buffer website! ” 3. ” 7. ” 12.

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VP of Engineering Part-Time CTO New CTO CTO 124

SaaStr

NOVEMBER 11, 2022

So I think my learning is just know the rules, know the KPIs, they’re all public, find public comps and copy them. Your core models for sales, for marketing spend, for hiring and engineering and product. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-. Jason Lemkin: Our base.

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Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

OCTOBER 24, 2022

It might even be months later that a VP of Engineering or a CTO or CFO realizes that they’re built on a new platform. What are some of the places that you can explore and places where you can find developers? You’ll need to find developers where they are. Slack is a great tool to communicate with developers.

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Outsourced Development Underperforming Technical Team Development Part-Time VPE 210

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. We might’ve touched on this one too on the hiring and the people.

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Sales Hiring CTO Hire Scale Investment 246

SaaStr

APRIL 16, 2019

Again, we felt that there was much greater value in being authentic than trying to be someone that we weren’t and try to find positives. It’s never a waste of time to find a great customer and take care of them and that’s led to frankly a lot of our success to date. This is never going to work.”

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CTO Hire Travel Underperforming Technical Team CTO Coach 177

FastSpring

DECEMBER 11, 2020

Communication. Communication is at the heart of e-commerce and community.” – Meg Whitman, President, and CEO of Hewlett-Packard. We often talk about building relationships with your customers, and all good relationships are built on a foundation of good communication. Communication is a two-way street.

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Payment Methods Underperforming Technical Team New CTO Payment Services 148

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. And actually when we started, I see one face in the room that I recognize, Kurt Freytag, was one of our big customers at the time when I joined. So you were the first sales hire. So my first sales hire was beginning of 2015. So over time, don’t hire resumes necessarily.

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Scale Sales Hiring Sales Recruiting Technical Advisors 146

Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. And if you get hired, RepVue will actually pay you $500. Sam’s Corner [33:50 ].

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Marketplace as a Service CTO Hire Sales Recruiting Scale 112

SaaStr

AUGUST 22, 2020

365: The Office of the Future, How Everything’s Changed and What 2021 Will be Like with Justin Bedecarre, CEO @ HelloOffice and Jen Nguyen, Founding Partner @ TEAMWERC. Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. Aaron Levie.

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Sales Recruiting Cloud CTO Hire Sales Hiring 210

SaaStr

APRIL 9, 2019

Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help. Eric Yuan: Because, at that time, we really needed a product.

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Sales Hiring Scale CTO Hire Marketing 141

SaaStock

FEBRUARY 7, 2019

Matthew started Yesware in 2010 together with his co-founder and CTO Cashman Andrus. The answer was yes and eventually, they managed to raise a $1 million in 2011, which helped fuel the initial build of the communication platform for salespeople. You can find more information about his executive coach, Jerry Colonna here.

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CTO Coach CTO Interviewing Engineering 116

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. It reflects the efficiency and intuitiveness of the user interface.

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Valerian Tech

FEBRUARY 10, 2023

How can CTO’s help ensure the Success of a Cryptocurrency Project? Stay up to date on industry trends: The cryptocurrency industry is rapidly evolving, and it is important for the CTO to stay up to date on the latest technologies, trends, and best practices.

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Part-Time CTO CTO CTO Coach CTO Hire 52

Scytale

MARCH 12, 2025

As co-founder and CEO of Lottie , he has built a trusted platform that helps families easily navigate, find, and finance later-life care. Recognized on the Forbes 30 Under 30 list, Ramy bridges advanced research and real-world cybersecurity solutions while making significant strides in securing communications through data encryption.

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Startup Scale Cybersecurity AI Search 59

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Vlad : Yeah. So what is RingCentral?

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Scale Business Sales Hiring CTO Hire 204

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Intercom, Inc.

JANUARY 31, 2023

Robin Salimans, CTO at Luna “I say this about every new Intercom feature, but this time, I’m telling the truth – this could be my favorite! With the sheer volume of queries arriving in the Inbox, it can be difficult to find the right words. This saves us a ton of time and enables us to assist even more clients.

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AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

NOVEMBER 21, 2019

I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. ” I’m kind of like, “Even if you make one or two sales in the next couple of months, with your VP sales, it’s going to take you three months to go and hire.”

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New CTO Sales Hiring B2C CTO Hire 179

Chart Mogul

MARCH 9, 2020

Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. One interesting thing that Joel shared with us, was that he realized implementing these software tools would require a large investment, but he consciously made that decision: I would gladly spend $100,000 on a tool if that would allow me to avoid hiring.

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Payment Solutions Payment Features Payments Social Media 113

Neil Patel

AUGUST 23, 2021

His communication style is one of the keys to his success. Why You Should Follow Rand: Self-proclaimed pasta-based life form, Rand’s account features pasta content, as well as findings from his marketing surveys and research. How can I find new marketing Instagram accounts to follow? Where can I find marketing inspiration?

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Marketing CTO Coach Entrepreneurship Social Media 128

SaaStock

MARCH 29, 2019

That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. The best part? You are looking for a CV template, google it, find a good-looking one in the Canva templates and boom. Hire Game Changers to Propel Growth. Think about it.

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Scale Sales Hiring CTO Hire Social Media 103

Unbounce

MAY 19, 2020

(When you mention the actual term in the wrong places, it can seem as if you are leveraging the hard times to improve sales.). Communicating Empathy on Your Landing Pages. Find a little humility. Instead, talk about how you meet your visitors’ needs, even in a time of crisis. Communicating with Empathy Can Be Easy.

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New CTO Branding CTO Social Media 145

Intercom, Inc.

NOVEMBER 24, 2020

With customer expectations on the rise, we look to find out how support leaders are creating best-in-class experiences to meet those expectations, and what support teams need to be set up for success as the future unfolds. Fostering a culture of being quick to respond. Everybody does support.

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Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. That’s why we embedded Intercom’s InfoSec team within the R&D org and why it reports directly to the CTO, meaning that we are closer to this risk while retaining company-wide visibility and impact. . Shipping quickly and securely. Continuous risk management.

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Data CTO Hire Technical Review Scale 118

SaaStr

APRIL 4, 2019

We needed to stay relevant along the customer’s journey and we needed to find our own cloud provider that was going to allow for us to scale quickly, to have the security that we knew customers were demanding when they were searching for cloud platforms. And what challenge that presented to us was how do we do that quickly.

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Cloud Scale Trends Machine Learning 173