Totango

MAY 15, 2019

Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI.

Customer Lifetime Value 92

Customer Lifetime Value Enterprise Product ROI Customer Success 92

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Outcome metrics that reflect product ROI.

Customer Lifetime Value 69

Customer Lifetime Value Outsourced Development Product ROI Enterprise 69

Totango

APRIL 28, 2021

Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Outcome metrics that reflect product ROI.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Enterprise 48

SmartKarrot

FEBRUARY 15, 2022

Work with customer operations staff and Ambi Business Development team to optimize system utilization and productivity through process and training improvements. Communicate high-level performance statistics to customer business representatives. Design customer communications and feedback processes.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SaaStr

FEBRUARY 7, 2020

And we really had no revenue to speak of by the time that I had joined. There was an incredible market opportunity and a lot of potential, no revenue and not a lot of money in the bank. How have we seen them communicate together? What do we think will happen when there’s a conflict around direction of product?

Scale 212

Scale Underperforming Technical Team Investment Sales Hiring 212