SmartKarrot

MARCH 14, 2022

Evaluate and potentially implement improvements to the escalation processes for customer support issues. Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Coach and develop team members with a hands-on approach.

VP of Engineering 3

VP of Engineering Customer Success Sales Recruiting Technical Support 3

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. The team’s success goals should be eloquently communicated, quantified, and expanded.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

OCTOBER 28, 2022

Outstanding organizational and people skills, a master communicator who can speak to all levels of the organization and lead complex, cross-functional projects. Excellent presentation and relationship management skills – strong verbal and written communications skills – with a customer-first attitude. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Systems Review 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Provide technical support for customers.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

JUNE 21, 2022

Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase. Recruit and retain outstanding team members from diverse backgrounds. Track accounts to identify churn risk and work proactively to eliminate that risk.

Customer Success 3

Customer Success Sales Recruiting Technical Review Enterprise 3

SmartKarrot

JUNE 10, 2021

Build high-level relationships with key customer contacts to grow the influence within accounts. Oversee the customer transition from the Sales Team to the Customer Success team. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management.

Customer Success 10

Customer Success Sales Recruiting Technical Review Technical Support 10

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

SmartKarrot

MARCH 2, 2021

Develop company-wide customer success processes, content and data to/from stakeholder organizations (Marketing, Sales, Product, etc.). Work closely with the COO to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Build and lead a world-class team. opportunities and risks).

Customer Success 10

Customer Success Sales Recruiting Scale Consulting 10

A Smart Bear

OCTOBER 4, 2017

A “team of one” is the fastest, most efficient team, as measured by “output per person.” Communication and decision-making occupy the minimum possible time. Marketing isn’t scheduling a launch and recruiting isn’t timing the start-dates of the next 50 hires in customer service and sales. Predictability.

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

OCTOBER 4, 2019

What tool stack do they have to ensure seamless communication between remote and non-remote? Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. How do you structure the sales team given the segment being targeted?

Scale 142

Scale SMB SaaS Payments Sales Hiring 142

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development, and customer operations.

Sales Hiring 155

Sales Hiring Scale Technical Advisors Underperforming Technical Team 155