User Pilot

MARCH 18, 2021

But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. It starts with how you communicate what you are and for whom.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Chargify

OCTOBER 4, 2017

Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. Using precious development resources to build and maintain your own recurring billing code, and all the complexities that arise, 1. costs money and 2.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

User Pilot

MAY 17, 2024

Many customers have complained about the subpar support that Whatfix offers. There are multiple reviews on websites like G2 citing slow resolution times, high success manager turnover, and an overall lack of technical assistance from the Whatfix team. Whatfix lets you offer multiple types of self-service support.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

SmartKarrot

APRIL 17, 2023

The development of AI Conversational Intelligence has been driven by advances in natural language processing, machine learning, and other AI technologies, which have enabled machines to understand the context of a conversation, anticipate user needs, and provide relevant information and assistance in a human-like manner.

Artificial Intelligence 10

Artificial Intelligence AI Machine Learning Underperforming Technical Team 10

OpenView Labs

MARCH 3, 2020

Because they’re stuck with these limited metrics, CS leaders will continue to be second-tier leaders on the exec team (if they’re invited at all). The customer success leader then develops a playbook for each example of a low-quality champion: low-quality title, weak role coverage, minimal org influence or pessimistic outlook on the future.

Customer Success 55

Customer Success Underperforming Technical Team Scale Churn 55

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. When is the right time for founders to think about building out their first exec team? How can you develop a winning culture? How did that change her operating mentality?

Sales Hiring 147

Sales Hiring Scale Technical Advisors Underperforming Technical Team 147

A Smart Bear

OCTOBER 4, 2017

A “team of one” is the fastest, most efficient team, as measured by “output per person.” Communication and decision-making occupy the minimum possible time. A team of one is brittle, but fast. Predictability is also required for healthy team-growth. Why is this impossible when you have 500 employees?

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. What tool stack do they have to ensure seamless communication between remote and non-remote? In this session Gillian will walk you through how to build a high performing CSM Team.

Scale 135

Scale SaaS Payments SMB Sales Hiring 135

Full Session

DECEMBER 13, 2022

Improving product adoption has become a challenge for most companies, so there is an increasing focus on user behavior tools that support adoption efforts. User behavior tools can impact product adoption by giving your team insights into how users interact with your product. The usefulness of the product in real-life situations.

Underperforming Technical Team 52

Underperforming Technical Team Pricing Innovation Metrics 52

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Functional Support. Technical Support. Stretch vs. Bad-Fit Customers. Bad Sales Handoffs Cause Customers to Ghost During Onboarding. The Cost of Bad Fit Customers: The $1.2M Communication.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137