User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Analyze customer data and improve in-app communication with interactive guides.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

SaaStr

JANUARY 28, 2025

The biggest headwinds to mass AI adoption are literacy, fear, and user experience. To effectively communicate with potential buyers and users, it is essential to use the language and terminology they expect, rather than relying on buzz terms or jargon, and to empathize deeply with the problems they face.

AI Search 244

AI Search AI Artificial Intelligence Technical Review 244

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

User Pilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. What are release notes?

Social Media 105

Social Media Communication Engagement Software 105

SaaStr

AUGUST 2, 2024

. #2: Early and Continuous Product Adaptation An organization with 500, 1000, and 10,000 users has completely different product and service requirements. So, you have to focus on the user experience by moving away from PLG alone and examining the needs of smaller and larger teams.

Scale 288

Scale Sales Hiring Sales B2C 288

Intercom, Inc.

MARCH 23, 2022

For over a decade, we’ve been making internet business personal with our customer communications platform. We believe primary platforms will manage and orchestrate all customer communications. In-context, company-owned messaging is the future primary channel for customer communication. And we believe we have done it”.

Scale 220

Scale DevOps as a Service Communication Scaling 220

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. These bots help businesses deliver both radical efficiencies and better, faster support experiences. A big risk with a project like this is always end user experience.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

User Pilot

APRIL 8, 2025

Plus, since they slide in and out as needed, they’re useful for delivering contextual information without interrupting the user experience. And finally, slideouts help improve feature adoption and engagement by directly communicating timely information in-app, helping mobile users discover new features and engage more.

Mobile 66

Mobile Onboarding User Experience Engagement 66

SaaStr

JUNE 7, 2024

R&D’s main form of communication with customers is shipping products and internal roadmaps. Show them the shift isn’t something to fear, like the end of the password, but an exciting opportunity where you can lead and provide the best user experience. Together they create the Virtuous Feedback Loop.

Scale 296

Scale Innovation Revenue Leadership 296

Intercom, Inc.

OCTOBER 18, 2021

Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs that the product team can use to inform their decisions.

Metrics 269

Metrics Customer Lifetime Value User Experience Engagement 269

User Pilot

APRIL 3, 2025

This is exactly why mobile in-app messaging matters, so your user experience doesn't end up feeling clunky and impersonal. That in-app messaging is great for driving user engagement compared to other forms of customer communication, among other benefits. But why communicate any of this at all? How would they?

Mobile 66

Mobile Onboarding AI User Experience 66

Intercom, Inc.

MARCH 28, 2022

By using one platform for all of your customer communication needs, you can also develop a deeper and more cohesive understanding of your customers, leading to game-changing insights as well as more customer-centric – and time-saving – workflows behind the scenes. More on that later.). No pressure.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

JUNE 23, 2020

Customers expect businesses to use modern messengers for communication. “Customers have shifted their personal communication to WhatsApp and Facebook, and their work communication to Slack. And they are shifting their work communication to messaging tools like Slack. Putting people on hold isn’t good enough.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Payrix

JANUARY 10, 2025

Transparent communication and a focus on reducing friction are crucial. For example, pre-filling known data and providing clear instructions can significantly enhance the user experience for your customers processing payments via your platform. And iterate on this feedback and continually refine the experience.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

User Pilot

AUGUST 26, 2024

Their internal tool’s limited segmentation meant they had to rely on ineffective email communications, which prompted the search for a 3rd-party solution. They use it for feature announcements , in-app communication flows, and NPS surveys. Want to learn more about Userpilot and how to use it for better customer communication?

Software Review 104

Software Review Engagement Sales Hiring AI Search 104

Incredo

JANUARY 21, 2020

Software companies engage, qualify, and recommend visitors with the help of chatbots who set new rules for improving user experience. They carry on conversations with our teammates about new features and communicate their feedback. ”. #4 Conversational marketing has conquered the SaaS industry long ago.

Marketing 313

Marketing SaaS Social Media Customer Support 313

Intercom, Inc.

MAY 20, 2019

Behaviors are how you approach your work – how you act, think and communicate in your role. Your communication is articulate and compelling. Be a communicator. Frame your communications clearly. Balance business (PM), technical (Engineering) and user experience (Design) inputs when making decisions.

Development 223

Development Leadership AI Search Communication 223

Intercom, Inc.

FEBRUARY 9, 2021

“We have rules in place so we don’t over-survey users who contact us a lot,” Theresa said, “But we’re constantly reviewing CSAT scores and comments, in addition to our internal quality tools to learn, iterate and improve.”. Customers expect to be able to communicate with businesses through multiple channels,” said Jean-Bernard.

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

APRIL 30, 2025

They need to communicate benefits, not just features. If you want to ace mobile onboarding, I suggest you watch our webinar: How to Get Mobile Users to Stick: Onboarding & Retention Strategies That Work 2. Personalize user experience No one wants to feel like just another user.

Strategy 59

Strategy Mobile Systems Review Scale 59

Payrix

APRIL 10, 2025

With the right payments partner, its easier for your trade and field service platform to successfully deploy, manage, and deliver recurring payments, as well as process a variety of payment types, card-present and card-not-present, and complex billing transactions all while delivering a seamless user experience.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

Intercom, Inc.

AUGUST 22, 2019

We’re just excited that you care about about these things: about the user experience, about the quality of content and communications. They want to draw those people in, get them concerned, get them passionate about the content and the quality of the user experience just as they are. Essentially, it’s words.

User Experience 209

User Experience Strategy Engineering Communication 209

User Pilot

JUNE 11, 2024

Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. Userpilot uses progressive disclosure to avoid overwhelming users. Asana makes user interactions fun with gamification. 5D: Behavior.

Cross-platform App Design (Application) 100

Cross-platform App Design (Application) User Experience Mobile Engagement 100

SaaStr

JULY 30, 2024

Your PLG motion can lead to higher customer satisfaction because you’re empowering the user in this journey. Communication between the customer and companies isn’t as great as it should be because you have to throw a lot of teams in sales, marketing, and customer success at it, leading to higher customer acquisition costs.

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

Buffer Resources

SEPTEMBER 18, 2023

User control over timelines and content moderation : Bluesky emphasizes user autonomy, allowing you to dictate your feed and how content is moderated. This ensures a more tailored and empowering user experience. This lack of transparency can be unsettling for privacy-conscious users.

Social Media 138

Social Media Underperforming Technical Team Scale User Experience 138

User Pilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Creating a CES survey with Userpilot.

Management 111

Management Strategy Technical Review Software Review 111

FastSpring

AUGUST 2, 2024

A good ecommerce website should be structured in a way that successfully communicates product features, value proposition, and market placement while eliminating distractions in order to reduce the time for the visitor to make up their mind. The goal is to reduce friction in order to make it easy — or easier — to purchase.

Payment Methods 147

Payment Methods Merchant Services Payments SaaS Payments 147

User Pilot

JULY 30, 2024

Implement and troubleshoot : Deploy in a staging environment for final testing, monitor user interactions with analytics tools, and promptly address any usability or performance issues to maintain a high-quality user experience. Perform usability testing with real users to gather feedback. Miro’s prototyping template.

User Experience 105

User Experience ChatGPT Engagement Mobile 105

User Pilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Strategy 104

Strategy Underperforming Technical Team User Experience Technical Review 104

User Pilot

DECEMBER 12, 2023

Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. They also highlight the timeline for the updates and their impact on user experience.

User Experience 105

User Experience Customer Lifetime Value Interviewing Social Media 105

User Pilot

JULY 29, 2024

TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior.

Software Review 105

Software Review Software Management Systems Review 105

Intercom, Inc.

DECEMBER 10, 2020

Gainsight leverages its tech stack, which includes Gong to record interactions, together with a case management system and Intercom for communicating with customers across all channels. It starts by capturing the customer’s goals and desired outcomes, along with the history of their interactions with the company.

Scale 223

Scale Customer Success Scaling B2B 223

User Pilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. Good data visualization enhances the user experience , makes data easier to interpret, improves decision-making, and drives user engagement.

Data 105

Data SaaS User Experience Scale 105

User Pilot

JUNE 29, 2024

TL;DR A user journey map represents all the actions users complete inside the product to achieve their goals, from the moment they first log in until they become loyal users. A user journey map helps you communicate with stakeholders from across the organization to better align efforts.

Customer Lifetime Value 111

Customer Lifetime Value User Experience Interviewing Innovation 111

User Pilot

JULY 20, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Let’s dive in!

Scale 94

Scale User Experience Data Analysis Education 94

User Pilot

JUNE 29, 2024

Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product feedback management? In addition, AI-powered tools can give you insight into user sentiment over time, enabling you to understand if your actions are leading to better user experiences or not.

Management 100

Management Software Review Technical Review User Experience 100