SaaStr

OCTOBER 17, 2023

Headcount maybe goes from 2 or 4 to 10. The First Triple The first triple is one of John’s favorite stages of growth — going from $2M to $6M. Chances are: You’ve hired your first Head of Sales, and you’re probably about to see a lot of growth on the sales side.

Scale 183

Scale Sales Hiring Customer Success Scaling 183

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. The processes are probably new.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. And because culture is so tough to nail down, it can be difficult to create and maintain unless you have a firm grasp of both the big-picture strategy and the day-to-day nuances.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaStr

MARCH 17, 2020

We gave a dedicated headcount to all of our customer marketing activities. We would implicitly, but we didn’t have any gifting strategy. We really started to invest in customer marketing at the end of 2017 and that’s when we started to look at software options. But that was when we started their nesting.

Scale 191

Scale Payment Services Sales Hiring Payment Methods 191

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 9 Customer service as a company culture. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 9 Customer service as a company culture. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

FEBRUARY 28, 2020

How do you think about allowing for agility as you grow and scale headcount? I do want to ask, though, because this additional layers of management and with this scaling that we talked about, there often comes these kind of incumbent processes, which prevent a little bit of agility, maybe. Karl Sun: Yeah.

Sales Hiring 241

Sales Hiring Scale CTO Hire CTO Coach 241

SaaStr

DECEMBER 3, 2020

Sam Taylor: So no matter what, I mean, Dropbox, no matter how you slice it, what function you’re in, was just insane from a growth perspective, headcount-wise, user base-wise, you name it. And how do you think it maybe impacted your operating mentality today?

Scale 253

Scale Sales Hiring Sales Recruiting Sales 253