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Nate Brown on why proactive CX is the next competitive battleground

Intercom, Inc.

Tenet three is experience engineering, where you tap into a strong change management methodology to improve the customer experience and mobilize the organization towards a common goal of making the customer’s life better. Change needs to happen at every level – from the overarching company culture to the everyday processes.

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The 18 Outstanding Speakers at SaaStock LatAm 2019

SaaStock

Its focus is on businesses in Big Data, mobile, and SaaS. Patrick also sits on the Board of Directors of a number of portfolio companies. Bringing her 15 years of experience in all these organisations, she will share her insights at the panel on company culture. He will be the chairperson at SaaStock LatAm.

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7 Lessons Helping Start Pardot, SalesLoft and Calendly (Video + Transcript)

SaaStr

.” Nowadays, capital is so much more mobile. But again, capital is so much more mobile. SalesLoft’s raised money from firms in New York City, SalesLoft’s raised money from firms in Silicon Valley. What’s more difficult coming from a city like Atlanta growing SaaS businesses is sea-level talent.

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How Basecamp, Netflix and Amazon think about communication

Chart Mogul

SMS (or other mobile messaging apps). The Netflix company culture memo. In the case of Netflix, the purpose of such a memo culture seems to be aligned around speeding up decision making and avoiding costly meetings. This is even more relevant for companies with a large number of remote employees in multiple timezones.

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Subscription Rockstars: How HubSpot Went From Zero to $500+ Million in Annual Revenue

Chargify

Welcome to the Subscription Rockstars series! In this series, we will take a closer look at wildly successful companies to better understand how they got to where they are today. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth.

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Gearing Up for New Revenue Models

Navint

New revenue models are emerging as advances in social media, mobile devices, artificial intelligence, robotics, big data, and the Internet of Things (IoT) continue to disrupt whole industries. Companies in every industry are transitioning to or adding subscription or usage-based models, also known as recurring-business models.

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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

We work with hundreds of thousands of companies around the world on accepting payments, expanding globally, and increasingly on innovating their business models for the internet and for mobile. Some or you guys are looking for a subscription billing, I don’t know if you would have gravitated toward Orbit.

Scale 160