SaaStr

NOVEMBER 23, 2022

Algolia’s Bernadette Nixon (Chief Executive Officer) and Michelle Adams (Chief Revenue Officer) have spent the past few years developing this relational toolbox. Anybody can post the numbers—the right churns, contraction profiles, or ARRs—but they should also earn these metrics with integrity.

Underperforming Technical Team 317

Underperforming Technical Team Leadership Outsourced Development Finance 317

Neil Patel

AUGUST 28, 2020

A Crisp-clear Company Culture. An SEO company may have the unique expertise you seek and all the characteristics listed above. Yet, their company culture may not fit with yours. The people you choose would help to bridge the communication gap between your company and the agency. Contract with Deliverables.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

BetterCloud

DECEMBER 2, 2024

From keeping all of your contracts organized to ensuring all of your data is secure, it’s nearly impossible to do it all in a spreadsheet. Beyond visibility, BetterCloud automates your SaaS spend optimization efforts so your team can spend more time working towards company success.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

ChurnZero

NOVEMBER 26, 2024

A clear, detailed, and well-written customer success job description is essential to attract the right candidate while providing important information about the company, necessary qualifications and skills for the role , company culture, benefits and more. Foster a culture of customer-centricity throughout the organization.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

CustomerSuccessBox

SEPTEMBER 15, 2021

As the CEO of your company, there may come a situation where you need to implement customer success. You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. A detailed guide.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

Intercom, Inc.

APRIL 19, 2018

It also helps us when we start thinking about outsourcing on undifferentiated heavy lifting. Who do we outsource to? How do we think about the companies we outsource to? We have a team dedicated to continuous delivery and developer productivity. We also think about it in terms of dollar cost.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JULY 25, 2021

The third thing I would say is in our business, you know, obviously developers are an important constituent, in fact, the most important constituent. But developers don’t always have the right to say yes, but they always had the right to say no. But it’s … And I was a developer before.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

SaaStr

APRIL 2, 2023

Eventually, you end up with 2000 contract types for 1000 customers. This causes many problems: Complexity for customers Frustration for client-facing teams Difficulty in analyzing the business Inevitably, companies like Gainsight then end up going through a massive project to “simplify” policies, pricing, and complex systems.

Sales Hiring 331

Sales Hiring Scale Customer Success Scaling 331

Neil Patel

DECEMBER 3, 2020

In this case, look for an email marketing agency that is exceptional at developing strategies and tactics to help increase your open and click-through rates. A Great Company Culture. So, before you proceed, check that their company culture fits with yours. A working contract with project deliverables.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

Neil Patel

NOVEMBER 6, 2020

For my team at Neil Patel Digital, we’ve developed a comprehensive program to help Amazon sellers drive traffic to their stores and product pages. This is also a critical characteristic to check for, as it gives you a sense of the type of companies the agency typically works with. Great company culture. You shouldn’t!

Sales Hiring 109

Sales Hiring Marketing Social Media Marketplace as a Service 109

SaaStr

AUGUST 12, 2020

I’ve seen V2s that were supposed to take a couple of quarters end up being literally years late, and it paralyzed the development road map of the company. All right, based on your experience, what is the best software to manage the road map development process? Okay, hold on I’ve got to find … Okay, here we go.

Startup 299

Startup Software Review Scale Systems Review 299

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184

SaaStr

APRIL 16, 2019

We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. Our entire company is in Raleigh, our entire development team is in Raleigh, entire product management team is there, I’m there. We had no New York city presence.

CTO Hire 178

CTO Hire Travel Underperforming Technical Team CTO Coach 178

Neil Patel

JULY 26, 2021

For example, starting a taco shop could require months for menu development, taste testing, logo design, product sourcing, etc. Many franchisors negotiate contracts with vendors for the entire network, allowing you to spend less on goods and services by purchasing in bulk. Research future developments as well.

Payment Methods 129

Payment Methods Business Sales Hiring Travel 129

SaaStr

MARCH 17, 2020

You’re probably going to have to be doing customer references unless there’s very small contract value, right, where there’s not a ton of pressure in making the right decision on the part of the prospective buyer. They’re going to develop a really close relationship with a sales representative.

Scale 191

Scale Payment Services Sales Hiring Payment Methods 191

Neil Patel

OCTOBER 4, 2020

Bonus points for analytic agencies that have strong founders, as the insight and disposition of the founder is often imprinted onto the companies culture – affecting how they think and execute. Sometimes, you can gauge the value of a company simply by looking at who they’ve worked with in the past. A Solid Client List.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaSX

FEBRUARY 26, 2020

Customer success expert Lincoln Murphy advises that top-of-list candidates should include companies “ready, willing, and able” to join your ranks. (He He also suggests an ideal partner should reflect your organization’s value system and company culture.).

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Sales Hacker

JULY 17, 2018

It now spans account-based marketing (ABM), and account-based sales development. In addition to significant resource reallocation, ABS also entails a paradigm shift in your company culture. Obviously, that means any mismatch will negatively disrupt both people and profit at your company. Sales development reps.

Scale 72

Scale Sales B2C Outsourced Development 72

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring Outsourced Development 40

SaaSOptics

MAY 6, 2022

To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Customer Core —to maintain and develop customer relationships. Using a CRM that isn’t integrated with documentation for contracts and accounting. People/HR Core.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Neil Patel

FEBRUARY 13, 2023

First, let’s discuss some of the information you should keep in mind when developing your recession marketing strategy. Paying salaries, maintaining contracts, and running operations are the first priority for your business to survive. Developing a consistent brand and message. Business likely won’t be “as normal.”

Technical Review 84

Technical Review Strategy Marketing Social Media 84

Sales Hacker

AUGUST 4, 2020

Under Rizzetta’s leadership, N6A has been ranked as one of the 50 most powerful agencies in the United States by the Observer, PRWeek’s Best Places to Work and the Top Company Cultures in America by Entrepreneur magazine. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire?

Scale 123

Scale Sales Hiring Sales Recruiting Outsourcing Services 123

yoursales

DECEMBER 19, 2018

Their developers included tools aimed at working with remote teams. GitHub’s co-founder Chris Wanstrath believes that such get-togethers are essential for achieving positive company culture. Without the right tools, it’ll be impossible to set your sales reps up for success. Discuss progress and challenges in person!

Sales Hiring 42

Sales Hiring Outsourced Development Sales Sales Outsourcing 42

CustomerSuccessBox

JULY 19, 2022

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. Here are the 4 recommended steps for developing an effective customer success framework: Define your customer lifecycle stages (Setup, Launch, Use, Renewal, etc.). Update the contract in line with the new commercials.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

OpenView Labs

NOVEMBER 18, 2019

There are two parts to building a successful and enduring company. The second is developing and sticking to a set of core principles that serve to guide and shape your team, your product and your organization. Principle 3: Build a Strong Company Culture. The first is having a good idea.

Sales Hiring 41

Sales Hiring Payment Solutions Payment Methods Payments 41

ChurnZero

JANUARY 20, 2022

For example, companies that have very high retention rates, there might not be a lot of work that the CSM needs to do on a renewal contract. Where does your Finance organization think the company needs to be in the future? I would develop a couple of those key cross-functional relationships.

Scale 52

Scale Sales Hiring Scaling Sales 52

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Embody company culture and maintain high team engagement.

Customer Success 19

Customer Success Outsourced Development Technical Review Systems Review 19

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SmartKarrot

APRIL 18, 2023

Why Businesses Should Have a Customer Success Team A customer success team can help improve your company’s brand image and boost customer satisfaction and retention rates. Their input can be instrumental in product improvements or new product development. 10% Perceived company cultural fit. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

JANUARY 28, 2020

Jason : Still, I think if you can develop it, it’s a superpower. AUDIENCE QUESTION 2 : It’s a question on sales development. There’s research in challenging the customer that now there is the purchasing committee in B2B, and then companies are already past the awareness phase, and then hovering around decision phase.

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246

SaaStr

MARCH 12, 2019

It was all about getting the contract. Once you had the contract, all the servers were set up, you flew in your professional services people, it took six months to set it up, it took six months to train people, and the product sucked, but it didn’t matter. When your contract values are over six months, you get promoted.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: So the answer will vary based on company’s maturity level, and the type of product they sell, and how complicated it is, and the size of contract, and all that type of stuff. In the early days, we were selling much smaller contracts. Harry Stebbings: What does the word company culture mean to you?

SaaS Payments 299

SaaS Payments Scale Payment Services Payment Solutions 299

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

Sales Hiring 264

Sales Hiring Scale Technical Review Outsourcing Services 264

SaaStr

AUGUST 20, 2020

Does Kyle agree that it has to be the founder who develops the sales playbook? What does it take to create a performance led sales culture? I said, fundamentally, the founder has to develop the sales playbook before bringing in reps and you can’t expect them to develop it willy-nilly in their own creativity.

Sales Hiring 275

Sales Hiring Sales Recruiting Scale Sales 275

Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more.

Sales Recruiting 141

Sales Recruiting Sales Hiring Scale Social Media 141

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does this requirement change as the company scales? Loving our podcast content? This episode is sponsored by Owl Labs.

Sales Hiring 241

Sales Hiring Scale CTO Hire CTO Coach 241

SaaStr

OCTOBER 22, 2020

He’s a VP in the business development team. Ryan Carlson: But when I met them, I became convinced, especially meeting Todd and Freddy, the cofounders, that they were going to build a company that was going to be special. How do you think about your company culture at Okta? He’s awesome.

Sales Hiring 225

Sales Hiring Scale Interviewing Technical Review 225