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In-House or Outsourced: Which Ecommerce Solution is Best for Your Business?

FastSpring

There comes a point in your company’s lifecycle when you must decide between outsourcing your ecommerce operations or continuing to keep everything in-house. Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future.

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How to Start a Franchise Business

Neil Patel

For example, starting a taco shop could require months for menu development, taste testing, logo design, product sourcing, etc. Many franchisors negotiate contracts with vendors for the entire network, allowing you to spend less on goods and services by purchasing in bulk. Do you want an online or in-person business?

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The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

You’re probably going to have to be doing customer references unless there’s very small contract value, right, where there’s not a ton of pressure in making the right decision on the part of the prospective buyer. Another way that customers become advocates is a personal relationship with the account team.

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How Stripe Built a Sales Organization to Successfully Sell to Developers

OpenView Labs

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

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Everything you need to know about building a successful Customer Success Framework

CustomerSuccessBox

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. Here are the 4 recommended steps for developing an effective customer success framework: Define your customer lifecycle stages (Setup, Launch, Use, Renewal, etc.). Personalization is something that data excels at.

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How Pendo Leverages a Great Product, Customer-centricity and Strong Culture for Success

OpenView Labs

There are two parts to building a successful and enduring company. The second is developing and sticking to a set of core principles that serve to guide and shape your team, your product and your organization. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz. Caroline Andreola.