User Pilot

JULY 20, 2024

Embarking on a career as a retention manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful retention manager. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty.

Retention 52

Retention Management Scale Data Analysis 52

User Pilot

FEBRUARY 5, 2021

In a product-led company, a product growth manager is responsible for achieving specific KPIs in product-related metrics, e.g. activation, adoption, retention, expansion revenue, referrals. Working closely with other teams to optimize the customer retention strategies to obtain more loyal customers and drive more sales.

Management 105

Management Sales Hiring Onboarding User Experience 105

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? If so, you can start by creating a change plan that incorporates these principles: Identifying the values and behaviors your culture should embody.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

ProfitWell

DECEMBER 17, 2019

On today’s episode, Autodesk is changing your organizational culture. Your top subscription news. So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? But now he knows how to use upselling to increase customer retention and leverage expansion revenue.

Subscription 52

Subscription Payment Features Company Culture Leadership 52

Chargify

APRIL 23, 2019

**We should note that utilizing Sean Ellis’s product/market fit survey, NPS (net promoter score), and activation and retention rates are important elements of implementing metrics and analytics. The higher the activation and retention rates, the greater the indication that this is a must-have product. At Chargify, we agree.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

ChurnZero

JANUARY 20, 2022

The second is around retention rates. Different companies find different focuses, but it can be net retention or gross retention, which is a focus on keeping the logo in general, and then there could be a focus on expansion. Are you responsible for the actual contractual retention? How frequently does that happen?

Scale 52

Scale Sales Hiring Scaling Sales 52

CustomerSuccessBox

JULY 19, 2022

A foolproof onboarding procedure addresses all aspects of: Finance: The payment process, as well as invoicing and billing, should be as simple as possible. This is the stage at which customer adoption occurs, and once that occurs, customer retention becomes a natural result. Make sure your company culture embraces it.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

ChurnZero

OCTOBER 4, 2019

Her department is responsible for onboarding, support, services, and retention of Bloomfire’s customers. Since implementation, I’ve created KPIs for tracking support tickets, onboarding timeframes, customer satisfaction, and retention trends. The customer loves our product, team, and company culture.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

User Pilot

AUGUST 17, 2024

Manage Customer Accounts : Assisting customers with account-related tasks, such as updating information, managing subscriptions, and resolving billing issues. It covers strategies for using in-app experiences to reduce churn and drive retention. ChurnZero Blog : The ChurnZero Blog focuses on customer success and customer retention.

Customer Support 52

Customer Support Social Media Onboarding Trends 52

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

User Pilot

AUGUST 28, 2024

Manage Customer Accounts : Assisting customers with account-related tasks, such as updating information, managing subscriptions, and resolving billing issues. It covers strategies for using in-app experiences to reduce churn and drive retention. ChurnZero Blog : The ChurnZero Blog focuses on customer success and customer retention.

Customer Support 52

Customer Support Social Media Scale Healthcare 52

User Pilot

AUGUST 27, 2024

Manage Customer Accounts : Assisting customers with account-related tasks, such as updating information, managing subscriptions, and resolving billing issues. It covers strategies for using in-app experiences to reduce churn and drive retention. ChurnZero Blog : The ChurnZero Blog focuses on customer success and customer retention.

Customer Support 52

Customer Support Social Media Scale Education 52

SmartKarrot

DECEMBER 18, 2020

With so much competition in the marketplace, customer servicing plays a crucial role in customer retention. But now company owners are keener on what ROI they are able to generate through the customer service department. 9 Customer service as a company culture. 2 Instant access to service for the customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

With so much competition in the marketplace, customer servicing plays a crucial role in customer retention. But now company owners are keener on what ROI they are able to generate through the customer service department. 9 Customer service as a company culture. 2 Instant access to service for the customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

APRIL 18, 2023

Why Businesses Should Have a Customer Success Team A customer success team can help improve your company’s brand image and boost customer satisfaction and retention rates. According to a study by Harvard Business Review , increasing customer retention rates by 5%can increase business profits by 25% to 95%. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. Hundred percent revenue retention, 200% revenue growth. Option A is we can go have awesome revenue retention, 100% revenue retention, but mediocre growth. Option B is awesome revenue growth, 200%, but mediocre revenue retention, 70%.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

SmartKarrot

JUNE 15, 2020

Improve Customer experience through empathy can only happen if you align all departments of your company, from marketing to sales to product design to adopt a customer-first attitude. Instil empathy in your company culture by initiating customer-centric initiatives. Give EQ equal importance as IQ.

Social Media 10

Social Media Airlines Software Review Education 10

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 160

Scale Sales Recruiting SaaS Payments Payment Services 160

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. And there is a danger point where you start to be seen as more of a services company than a software company. Where do many people go wrong here?

Sales Hiring 155

Sales Hiring Scale Underperforming Technical Team Software Review 155

SaaStr

FEBRUARY 22, 2019

Most surprising action that has moved the needle for a company in terms of retention? I eventually ran another Saas company which I ran and then sold. Harry Stebbings: The most surprising change a company that you’ve seen make that has moved the needle for retention. Listen on Google Play Music.

Sales Hiring 168

Sales Hiring Customer Success Scale Sales Recruiting 168

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. Abby here on this April 29th. The Rundown In resources.

Scale 45

Scale Sales Hiring Mobile AI 45

SaaStr

AUGUST 22, 2020

Jen Nguyen: And really, I think companies should really focus on the fact that both current and future employees will be closely tuning in, on how companies navigate through this change and then adopting a hybrid employee choice philosophy. This will be a really strong indicator of retention and recruiting.

Sales Recruiting 210

Sales Recruiting Cloud CTO Hire Sales Hiring 210

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Retention. or driving retention (get the renewal at all costs). Customer Retention.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137