Intercom, Inc.

APRIL 27, 2018

The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. They defined all our alarms in code using a Terraform module, and started using peer review for every change. The number of out-of-hours pages has dropped to less than 10 a month.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

DECEMBER 28, 2022

We’re in a record time of layoffs because we had record levels of hiring due to vast amounts of capital in the system. It’s basic math and always works. It’s the simplest upgrade you can do—literally today. Promote your number 1 rep.

Sales Hiring 290

Sales Hiring Sales Systems Review Content Marketing 290

Scytale

DECEMBER 10, 2024

But SOC 2 isnt just about earning that shiny attestation report – its about working from the inside out to create systems and policies that reflect a true culture of security. These policies form the basis of your SOC 2 control list, which auditors review to confirm youre meeting requirements. Keeping shady characters out.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

User Pilot

OCTOBER 20, 2024

If your product falls under these categories, awarding badges may work well for you: Learning management systems: LMS, like Growth Engineering, use badges to reward users for completing courses or training modules. In this case, badges encourage users to contribute more reviews in exchange for social recognition of their efforts.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. But when you’re free to solve problems at an organizational level, empowered to shape and evolve culture and processes, your impact can grow exponentially. . Who reviews my code?” “How

Software Review 166

Software Review Engineering Technical Review Interviewing 166

SaaStr

JANUARY 25, 2023

With everyone under a single lead, there should be no need for finger-pointing as there will be one point of review for the revenue organization. Since this system primes everyone for action, energy is channeled to activities that move the needle. In essence, the failure of one will be seen as the failure of all.

Customer Success 246

Customer Success Revenue Marketing Sales 246

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. Over the past 15 years, Mark has funneled his passion for SaaS to help companies move upmarket by solving complex problems with an intense focus on customer service, consumer education via content and scalable technology.

Merchant Services 202

Merchant Services Scale Technical Review Sales Hiring 202

Intercom, Inc.

JUNE 9, 2021

It’s more difficult to communicate the way we work and the nuances of our culture. With these challenges in mind – and after collecting tons of feedback and reviewing engagement scores from those initial groups of new hires – we had to take a pause to plan and iterate our experience. Support elements .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

SaaStock

FEBRUARY 14, 2019

In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S. In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

JANUARY 28, 2022

If you don’t have great talent or a talent-defining framework, it’ll be challenging to develop a strong culture as you grow and move forward. . In terms of culture, there should be a greater focus on two-way and peer-to-peer communication in the form of quarterly business reviews and other activities.

Scale 241

Scale Sales Hiring Scaling Sales Recruiting 241

User Pilot

JULY 30, 2023

Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. Even organizations with existing systems for managing data could fall victim to data silos if individuals or departments go rogue. Mergers and acquisitions.

Data 98

Data Systems Review Software Review Company Culture 98

Intercom, Inc.

JUNE 30, 2021

Instead of designing the product, I found myself writing performance reviews. They design connected, modular systems that help us move faster in the future and resolve complex design debt. Principal designers have deep context of the entire product and competition, and they design and rationalize our most foundational systems.

Leadership 174

Leadership Management Systems Review Compensation 174

Neil Patel

NOVEMBER 5, 2020

Do they have a great company culture? Most companies omit this characteristic when ticking the criteria for choosing an agency of any kind. It is important that you work with an agency whose company culture aligns with your business values, as most marketing automation partnerships are usually long-term.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Totango

MARCH 4, 2022

When delivered manually, it may be handled by dedicated customer service agents or by other company representatives, such as account managers and customer success managers. When delivered through automation, it may deploy tools such as online knowledge bases, chatbots and interactive voice response (IVR) phone systems.

B2B 98

B2B Customer Success Technical Review B2C 98

Neil Patel

AUGUST 11, 2020

Example #1 : Pretend you want to hire an agency to help you develop a content marketing system. Deliverable: a fully-managed content marketing plan, strategy, and system Goal: attract more of the right visitors to your website with high-quality content End result : a blog 100% managed by someone else.

Marketing 144

Marketing Web Developers Web Development Social Media 144

BetterCloud

DECEMBER 2, 2024

BetterCloud has already notified our finance team of overlap in spend where we can consolidate those services.” – Verified G2 Review, Marcus W. Shadow IT encompasses any unapproved information technology (IT) systems and software that your company uses and manages without the knowledge or approval of the IT department.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. How does that feel?

Scale 211

Scale Software Review compliance Technical Review 211

Scytale

OCTOBER 22, 2024

SOC 2 (System and Organization Controls 2) is a security framework that provides a set of compliance requirements for technology-based companies that use cloud-based storage. Part of this process will include reviewing your existing documents, policies, and processes – are your security procedures documented?

compliance 52

compliance Systems Review Technical Review Company Culture 52

SaaStr

JULY 20, 2021

Expensify started as what was viewed as a horrible idea and turned into a successful company whose product is used by companies big and small. That was in no small part due to having a board that was aligned with David’s vision. That is the whole point of this system. It’s this proxy card system.

Underperforming Technical Team 246

Underperforming Technical Team Sales Hiring AWS Business Model 246

Sales Hacker

JUNE 26, 2020

A financial crisis happens when a company loses the ability to generate revenue. This could happen due to a stock market crash, a drop in demand, or other economical issues. The result of an organizational crisis can be devastating or as small as a one-star review. Frequent peer and process reviews. Hurricanes.

Communication 91

Communication Strategy Technical Review Systems Review 91

SaaStr

JULY 25, 2021

Actually that was one of the questions I had when I did my diligence was like, how do we, because as a VC has to look a lot of these open source businesses and the challenge was where do you put the Pay Wall? Because what you don’t want to do is to go public and then have a shock to the system. Dev Ittycheria : Yes.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

SaaStr

MARCH 12, 2019

Every night at 5:00pm let’s do film review. Run a daily film review, 5-6pm every night to move this process accordingly, and now you’ve got … hopefully check this off and it’s all green. And then we’ve codified it into our systems. How often we run that meeting is how fast we learn.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

OpenView Labs

AUGUST 4, 2021

the people who should be aware of the work and who should be able to acknowledge the person’s contributions, particularly when it comes time for reviews, raises, etc.). Be intentional about creating time, space, and systems to do so. More on company culture. Saeed Khan, Founder of Transformation Labs. “Be

Company Culture 80

Company Culture Systems Review Leadership Scaling 80

Neil Patel

OCTOBER 20, 2020

Do you want your HR systems to run completely hands-off? And you also need to draw a clear line between what your in-house team does vs. what your outsourcing company provides. However, if you’re a brand new company or don’t have any HR systems in place, you won’t need the same flexibility level. Level of support.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. And because culture is so tough to nail down, it can be difficult to create and maintain unless you have a firm grasp of both the big-picture strategy and the day-to-day nuances. It’s about the effort being made.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaStr

MARCH 17, 2020

It’s almost like a point system where if you do this, then you get Y. QUESTION 2: Can you tell us the strategy a little bit around your G2 Crown and Capterra reviews? One the first one, online reviews is a huge area of focus for our customer marketing team. That is an incentivized program. So good question.

Scale 188

Scale Payment Services Sales Hiring Payment Methods 188

Buffer Resources

SEPTEMBER 11, 2023

They use the platform as a content distribution system, not a resume builder. I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. What’s the true ROI?

Sales Recruiting 141

Sales Recruiting Sales Hiring Scale Social Media 141

SaaStr

MARCH 24, 2020

I think it was three weeks after the due date for the final draft, so sorry, team SaaStr. If both of the hires that you make are not successful, this is systemic and you know that it’s a problem with your product market fit and you probably want to slow down and fix things and make it easier to sell. This is systems.

Sales Recruiting 191

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 191

Intercom, Inc.

JUNE 17, 2021

It’s been a while since, almost overnight, we had to pack our things and start working from home due to the COVID-19 pandemic. The access control systems we’re going to have will operate on a mobile phone app – you’ll wave your hand over a reader and a door will open. Recreating social events.

Construction 207

Construction Technical Review Systems Review Data 207

Sales Hacker

APRIL 21, 2020

According to the Harvard Business Review , the validity or predictive power of a typical unstructured interview is around 20%. What sales system do we use? Review the scorecard before an interview. Do: Review your scorecard regularly to make sure it’s up-to-date and accurate. Reporting/Modeling. Sales chops. Adaptability.

Sales Hiring 124

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 124

Totango

JANUARY 28, 2020

alone, it is estimated that companies have lost up to $1.6 trillion due to customers leaving them for competitors offering better service. In fact, new leads can be up to 25 times more expensive to acquire than existing customers are to retain. Losing customers is just as bad—in the U.S.

Retention 87

Retention Management Technical Review Software Review 87

Totango

JANUARY 28, 2020

alone, it is estimated that companies have lost up to $1.6 trillion due to customers leaving them for competitors offering better service. In fact, new leads can be up to 25 times more expensive to acquire than existing customers are to retain. Losing customers is just as bad—in the U.S. Focus on relationships, not transactions.

Retention 85

Retention Management Technical Review Software Review 85

Unbounce

OCTOBER 15, 2024

Monitor and optimize: Regularly review the performance of your PPC campaigns. Regularly review your performance and make adjustments as needed. How to implement a lead scoring and lead qualification system (without making it too complex) Lead scoring and lead qualification are methods to rank leads based on their conversion likelihood.

Strategy 98

Strategy AI Search Marketing Social Media 98

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). My cost-conscious lens (plus our proven outbound sales program) has served my company, Leadium, well. again with a new hire.

Outsourcing Services 99

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 99

Intercom, Inc.

OCTOBER 19, 2018

Our systems engineers quickly developed a script to fix this, but this was only a cupcake solution. Everyone in the Production Systems team was super welcoming and helpful, and it proved to be a great opportunity to meet the team and build relationships for future collaboration. How to design an engineering tour.

Engineering 106

Engineering Technical Review Software Review Systems Review 106

Totango

JANUARY 2, 2020

Tracking that data further empowers your team to focus on the areas of greatest need first, whether that means reviewing your onboarding process or enhancing the product itself. . Voice of Customer data including surveys and NPS scores as well as system data like support feedback can all be helpful.

Data 71

Data Systems Review Onboarding Company Culture 71

Upscope

JUNE 5, 2019

When a customer is due a refund, they should not have to search or work for it — the brand should know this already due to the sophistication of its systems, and deliver the outcome" This links into why Nordstrom has such a good brand. Anticipate and act before they do.

Technical Review 58

Technical Review Software Review Systems Review Company Culture 58