Rapid response: How we fixed our on call process to avoid engineer burnout
Intercom, Inc.
APRIL 27, 2018
Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. For example, only the original operations team had any form of compensation for doing on call shifts other than time off in lieu. The history of on call at Intercom.
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