SaaStr

AUGUST 9, 2024

From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. This shifted from doing odd jobs to a deep focus on customer success and scaling teams around customer success. You don’t have to leave as the organization scales.

Scale 291

Scale Sales Hiring Scaling Startup 291

SaaStr

JULY 1, 2024

Find those individuals inside the sales org, not just AEs but SDRs and the customer success side, to find those who can serve this upmarket profile. Listen to those Gongs, get customer feedback, and evolve from there. Finally, compliance is going to be critical. Don’t let compliance stall deals. #4:

Sales Hiring 300

Sales Hiring Scale SMB compliance 300

SaaStr

AUGUST 21, 2024

May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai

CTO 283

CTO Scale AI Travel 283

SaaStr

AUGUST 2, 2024

Plus, these teams face longer sales cycles and need things like SOC 2 compliance. You can use customer feedback to meet their requirements. Enterprise customers need single sign-on, data encryption, AI-driven security shields, and compliance with industry standards. #3:

Scale 283

Scale Sales Hiring Sales B2C 283

SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 257

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 257

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Laika is an enterprise-ready compliance platform that lets growing companies compete on the same level as any large organization. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 54

Stax Payment Services Payment Solutions SaaS Payments 54

SaaStr

APRIL 28, 2022

Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably. Think of us as your automated security and compliance expert.

Forecasting 273

Forecasting compliance Finance Cloud 273

SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. Additionally, attendees will hear about what Square learned larger customers are looking for, and how single-job SaaS providers can better position themselves to move upmarket. with Notion Capital.

Payments 274

Payments Payment Services SaaS Payments Banking 274

SaaStr

FEBRUARY 3, 2022

Skyflow ’s data privacy vaults deliver security, compliance, and governance via a simple API. Avoma is an AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Join these incredible companies to experience all the value of SaaStr!

Payments 273

Payments Payment Services AI Search Payment Solutions 273

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 200

Scale compliance Healthcare Education 200

ChurnZero

MARCH 24, 2025

Too many customer teams are still relying on mismatched technologyand it’s holding them back. ChurnZeros latest Customer Success Leadership Study found that technology adoption shifts depending on company size by revenue. A CRM is a great tool for sales operations, but it falls short for customer success needs.

Technology 52

Technology Customer Success Scale ChatGPT 52

User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success 105

Customer Success Software Management SaaS 105

SaaStr

SEPTEMBER 11, 2024

With a PLS motion, it involves addressing more complex purchasing behaviors like enhanced legal, security, and compliance measures, and you need to train your team on those complexities. You’ll be tempted to facilitate every customer’s wishes, but you can’t do that at scale. Now, 33% of Lucid’s revenue is from EMEA.

Scale 307

Scale Scaling Sales Hiring compliance 307

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. They expanded into quality, regulatory, clinical and more – capturing more and more of each customer’s tech stack. Classic vertical SaaS expansion.

SaaS 261

SaaS Leadership Cloud Enterprise 261

SaaStr

JANUARY 12, 2022

We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. More on that here. But it’s stressful.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

SaaStr

DECEMBER 1, 2021

Anne and Amanda will be leading a step-by-step guide on How to Increase Revenue and Grow Your Customer Base by 10x Through the Power of Self-Serve and Direct Sales. GitLab’s single application helps organizations deliver software faster and more efficiently while strengthening their security and compliance. the DevOps platform.

Scale 278

Scale Scaling SMB compliance 278

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday.

Scale 293

Scale Scaling Outsourced Development compliance 293

SaaStr

JULY 30, 2024

The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. The Drawbacks of Sales-Led Growth There is limited customer feedback because the salesperson is always interested in closing the lead in the shortest amount of time.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

SaaStr

MAY 4, 2022

Plan for compliance implications of your growth. As the internet economy grows, regulation and compliance costs grow with them. How can you use software to manage compliance for you? For example, Twilio used machine learning to retry cards at an optimal time and increased their authorization rates by two percent. Key takeaways.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Customer Success 98

Customer Success AI ChatGPT Management 98

SaaStr

NOVEMBER 25, 2022

When you buy one Atlassian product and have your compliance requirements checked, you automatically get all the other product compliance requirements. This makes it easy for customers to expand their use cases. Another noteworthy point about the Atlassian Cloud Platform is its extensibility.

Scale 261

Scale Scaling Marketplace as a Service Entrepreneurship 261

SaaStr

NOVEMBER 1, 2022

Example 1: your retail customers may not want to be hosted on a certain cloud vendor. Example 2: Compliance and security norms change when you go to other geos. Some companies do very creative things around renewals to incentivize Customer Success teams to renew early, which is powerful in the current climate.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

Tom Tunguz

DECEMBER 18, 2018

Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. 2018 Predictions. A cost of doing business.

Blockchain 208

Blockchain Technical Review Machine Learning Artificial Intelligence 208

User Pilot

JANUARY 11, 2024

Once you’ve got all the data you need, you’ll also need to perform KYC (know your customer) verification to achieve regulatory compliance. The customer understands the importance of KYC and is ready to proceed. Finally, Mercury requests more data to learn more about the company.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Once onboard, get regular input from your sales, support, and customer success teams. ” They learned that many company founders were HR leaders who needed help managing complicated local labor laws. Your talent is your most valuable asset.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale Software Review compliance Technical Review 211

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds. With a multi-billion dollar valuation and a trajectory to double growth annually, Vanta is seizing the spotlight.

Strategy 246

Strategy Scale Sales Hiring Startup 246

SaaStr

NOVEMBER 28, 2022

Governance and compliance are core to alignment. For example, after a GTM team signs on a customer, the customer success team, finance team, and systems team will live with that order. Set them up for success. . Governance is a critical component of how you grow and scale.

Scale 246

Scale Finance Sales Hiring Scaling 246

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Industry-standard” isn’t always a priority.

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

JULY 12, 2024

Grafana Labs still has features and capabilities they hold back that appeal to large enterprises, such as things around security and compliance. Less Than 1% of Grafana Labs’ Users Pay The 6,000 to a million ratio is staggering regarding how much usage there is vs. paid customers. They’ve achieved that goal, but the balance is hard.

Scale 291

Scale Scaling Sales Hiring Sales Recruiting 291

Valuize Consulting

DECEMBER 17, 2024

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147