SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 260

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 260

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Justworks takes the busyness out of growing a business and alleviates the unknown.

Scale 202

Scale compliance Healthcare Education 202

ChurnZero

MARCH 24, 2025

Too many customer teams are still relying on mismatched technologyand it’s holding them back. ChurnZeros latest Customer Success Leadership Study found that technology adoption shifts depending on company size by revenue. A CRM is a great tool for sales operations, but it falls short for customer success needs.

Technology 52

Technology Customer Success Scale ChatGPT 52

SaaStr

JANUARY 12, 2022

And you lose renewals when you didn’t engage enough of the stakeholders. Enterprise customers tend to love having that relationship with a founder-CEO. We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M A good one. More on that here.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday.

Scale 298

Scale Scaling Outsourced Development compliance 298

User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success 105

Customer Success Software Management SaaS 105

SaaStr

JULY 30, 2024

The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness. Why are companies focusing on PLG today?

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

User Pilot

MAY 1, 2024

Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024!

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

SaaStr

NOVEMBER 1, 2022

The engagement model is standard: a) Companies reserve $XX million equity for advisors. Example 1: your retail customers may not want to be hosted on a certain cloud vendor. Example 2: Compliance and security norms change when you go to other geos. It helps your leaders scale and creates a CXO pipeline for the company.

Scale 298

Scale Sales Hiring Underperforming Technical Team Cybersecurity 298

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

MAY 8, 2024

As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Whatfix – best for creating in-app messages for employee engagement. Create in-app contextual experiences for your customers at different touchpoints.

Engagement 105

Engagement AI Search Software Review AI 105

User Pilot

JANUARY 11, 2024

Use progress bars, digital confetti, and other gamification elements to create excitement and drive engagement. Identify key metrics for satisfaction and engagement, and check to ensure you’re hitting your targets. By streamlining onboarding processes and keeping users engaged, you significantly reduce the risk of churn.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Customer Success 98

Customer Success AI ChatGPT Management 98

Valuize Consulting

DECEMBER 17, 2024

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Valuize Consulting

APRIL 4, 2025

Customer Success isnt just a departmentits the engine of sustainable growth. Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Understanding how Customer Success Managers (CSMs) spend their time is no longer a luxuryits a necessity.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! What is Pendo Engage? Source: Pendo.

Software Review 105

Software Review Engagement Technical Review AI 105

Valuize Consulting

NOVEMBER 19, 2024

Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. Key Advantages of Predictive Analytics for B2B Customer Success 1. These models become more precise over time as new data informs and enhances them.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

User Pilot

OCTOBER 20, 2024

In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. What is customer onboarding? Trace the customer’s onboarding journey from when they sign up to when they begin engaging with your product.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB Enterprise 222

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

SEPTEMBER 4, 2024

From the article, you will discover the principles of effective process design and learn how to design streamlined processes for your product , marketing, customer success, sales, and design teams. Effective process design leads to higher efficiency, better consistency , improved product quality, better ROI , and enhanced compliance.

Business 105

Business Scale Customer Support compliance 105

User Pilot

MARCH 21, 2023

TL;DR Mixpanel is a product analytics tool that allows product managers easily analyze how people engage with their digital products. It offers advanced security and compliance features and priority support. Userpilot is a product adoption tool, so apart from analytics functionality, it also has a user sentiment and engagement layer.

Pricing 98

Pricing Software Review compliance Retention 98

Intercom, Inc.

MAY 24, 2018

One of our first products was a Watchlist API, which is for OFAC compliance. Enabling customer success. What was it like for you as you brought sales and customer success on board? We brought true customer success on a little bit too late. Adam: How are you defining customer success in your context?

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Blulogix

FEBRUARY 27, 2024

Technological Innovations: Delving deeper into the role of AI, machine learning, blockchain, and other emerging technologies, the whitepaper explores how these advancements are revolutionizing billing, subscription management, and customer engagement. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

User Pilot

JULY 21, 2024

It’s perfect for small companies and startups who need basic engagement and analytics features. User engagement. Reporting and customization. All plans get engagement reports, weekly digests, and custom branding. Custom CSS is available only to the Growth and above. User Engagement. Product analytics.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

User Pilot

APRIL 29, 2024

When it comes to product engagement , providing guidance that’s accessible but not intrusive is a delicate balance. Pendo tooltips are one method of contextually engaging users from within the product itself. TL;DR Tooltips are a core functionality of the Pendo Engage adoption platform. Userpilot pricing.

Software Review 105

Software Review Scale AI Mobile 105

SaaStr

JULY 2, 2019

You run your website through it, and it gives you a couple suggestions about what you can tweak here and there to engage more traffic on your website, or convert that traffic into leads. When do you actually need a person to reach out, and engage in a way, again, that seeks to create value rather than extract value?

Enterprise 171

Enterprise Scale Sales Hiring SMB 171

User Pilot

JANUARY 19, 2025

This is exactly the challenge that Beable, a learning platform, was facing: They were struggling to demonstrate the value of their product to students, leading to low engagement and high drop-off rates. When they use our funnel analysis feature, they can monitor how their students engage with their product.

Onboarding 52

Onboarding Software Review User Experience Churn 52

User Pilot

MARCH 21, 2023

It focuses on how many users engage with different application features, how regularly they engage, and how they progress through the funnel. Analyze user behavior patterns App analytics can help you identify patterns in user behavior that lead to either their success or failure. Application analytics: User journey tracking.

Management 98

Management Technical Review Outsourced Development Mobile 98

Payrix

APRIL 2, 2024

However, while certain services, like PCI compliance, are universally essential, others may vary in relevance across different verticals. So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

MAY 7, 2024

Capturing audiences to engage with your product is one thing — but to keep that same audience engaged is another thing entirely. In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Personalization capabilities. Experimentation tools.

Software Review 104

Software Review Technical Review Software Scale 104

User Pilot

DECEMBER 15, 2023

Looking for a good user engagement tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Get a Userpilot demo for user engagement and drive your product growth code-free.

Engagement 52

Engagement Software Review Underperforming Technical Team Technical Review 52

User Pilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Engagement Technical Review Systems Review 52