SaaStr

JULY 30, 2024

The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. By scaling your PLG motion, you can achieve higher revenue per employee because you aren’t investing as many dollars in messaging, marketing, and building the big sales teams.

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

SaaStr

JANUARY 12, 2022

We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. More on that here. But it’s stressful.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

NOVEMBER 1, 2022

b) Some folks like to invest in the company they advise. They help open doors to potential customers and provide advice. One can’t start investing in a brand early enough. Example 1: your retail customers may not want to be hosted on a certain cloud vendor. The SaaS community in India is very vibrant.

Scale 298

Scale Sales Hiring Underperforming Technical Team Cybersecurity 298

SaaStr

NOVEMBER 25, 2022

When you buy one Atlassian product and have your compliance requirements checked, you automatically get all the other product compliance requirements. This makes it easy for customers to expand their use cases. Both partners need to consider cultural fit as a priority and ensure they are both invested in one another’s success.

Scale 264

Scale Scaling Marketplace as a Service Entrepreneurship 264

SaaStr

JANUARY 30, 2023

Overcoming challenges by optimizing for success In the early stages of setting up your SaaS business, it’s always a good idea to invest time thinking about the direction you want to take. This insight led Deel to focus on solving payments and compliance. And on to almost $300m ARR today!

Sales Hiring 278

Sales Hiring Payment Services SaaS Payments Scale 278

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Industry-standard” isn’t always a priority.

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds. With a multi-billion dollar valuation and a trajectory to double growth annually, Vanta is seizing the spotlight.

Strategy 246

Strategy Scale Sales Hiring Startup 246

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Valuize Consulting

APRIL 4, 2025

Customer Success isnt just a departmentits the engine of sustainable growth. Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Understanding how Customer Success Managers (CSMs) spend their time is no longer a luxuryits a necessity.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

OCTOBER 2, 2020

A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. Conversational intelligence, forecasting, customer success and more will all ultimately live in one tool.

Scale 139

Scale Engagement Sales Sales Enablement 139

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB Enterprise 222

Valuize Consulting

NOVEMBER 19, 2024

Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. Key Advantages of Predictive Analytics for B2B Customer Success 1. These models become more precise over time as new data informs and enhances them.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

SaaStr

JUNE 20, 2024

AI can help you enhance new products and take that enhancement to drive new sources of revenue by attracting and getting new customers. If you take these three areas and look at the different productivity challenges here, you can see where you need to invest from an AI perspective to accelerate your business.

AI 182

AI Artificial Intelligence Government Scale 182

SaaStr

JANUARY 21, 2021

You can bet that some of our customers were less than enthused by this decision, but we were completely transparent with them, and let them know we needed time to bring in additional employees to meet demand. Although we have customers of all sizes today, including many enterprise businesses, that wasn’t always the case.

Scale 205

Scale Sales Hiring SaaS compliance 205

User Pilot

AUGUST 6, 2023

Failing to centralize customer data could lead to the creation of data silos which bring drawbacks like: Hindering cross-department collaboration. Data security or compliance risks. Inconsistent data reporting. Miscommunications (both internal and external). Join the Userpilot Product Marketing & Growth Facebook group here!

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

Sales Hacker

JANUARY 5, 2024

More for your eyeballs: David Sacks published a great piece about the dark side of sales , outlining sales incentive problems and elements of the sales compliance regime. Invest more in certain roles, invest more in those programs that have positive ROI, invest more in moat-building efforts.

Scale 126

Scale Sales Social Media AI 126

FastSpring

MAY 20, 2024

Here are Brad’s top recommendations: Have a committed partner like FastSpring to handle the subscription infrastructure so you don’t have to, including: Choosing a partner that’s making the same investments in subscription management that you are. Integrating customer-facing subscription management tools on your own site.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys. It really is.

Cloud 173

Cloud Scale Trends Machine Learning 173

ChurnZero

NOVEMBER 5, 2021

You purchased your Customer Success software with expectations of how it would perform and how your team would use it. For busy Customer Success teams, it can be difficult to pause and reflect on the systems you use to manage your days. The 7-point audit checklist for Customer Success software 1.

Software Review 52

Software Review Customer Success Software Technical Review 52

ChurnZero

NOVEMBER 5, 2021

7-Point Audit Checklist for Customer Success Software. You purchased your Customer Success software with expectations of how it would perform and how your team would use it. Auditing your Customer Success software helps you identify inefficiencies and quality improvements in your requirements, data, and processes.

Software Review 52

Software Review Customer Success Software Technical Review 52

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Where customer retention and customer satisfaction are the crucial factors they work upon.

Software Review 52

Software Review Customer Success Software Transportation 52

Sales Hacker

JANUARY 8, 2021

So, let’s look at four keys to a successful global sales expansion. Make Investments Across the Board, and Make a Plan for the Resources You Have. Global expansion requires strong business partners in all functions, and committed investment across the board. These are big investments that take time.

Sales Hiring 117

Sales Hiring Sales Recruiting Sales Technical Review 117

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

SEPTEMBER 4, 2024

From the article, you will discover the principles of effective process design and learn how to design streamlined processes for your product , marketing, customer success, sales, and design teams. Effective process design leads to higher efficiency, better consistency , improved product quality, better ROI , and enhanced compliance.

Business 105

Business Scale Customer Support compliance 105

FastSpring

DECEMBER 18, 2018

FastSpring Received Major Investment from Accel-KKR. Accel-KKR’s investment and on-going support will enable us to build a world-class ecommerce platform that powers billions of dollars in transactions and connects people globally in one digital economy. We’re thrilled to grow our sales and customer success teams in Europe.

Marketplace as a Service 89

Marketplace as a Service Sales Hiring Scale Leadership 89

Stax

JUNE 18, 2024

TL;DR Subscription management software automates key parts of the subscription model such as billing, invoicing, and customer relationship management, reducing administrative tasks for your team. Subscription management software helps businesses to effectively handle the complexities of recurring revenue and the ongoing customer experience.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Audacix

SEPTEMBER 14, 2022

Remember, ISO 27001 accreditation along with GDPR compliance and other such certifications, is considered an international standard for proving that your business objectives align with the security requirements of interested parties, eg. your enterprise customers. Securing your digital investments comes with a cost tag too.

Underperforming Technical Team 95

Underperforming Technical Team Cybersecurity SaaS Systems Review 95

FastSpring

SEPTEMBER 19, 2024

The MoR takes on the liability of SaaS transactions for you, meaning they handle everything from payment processing, to chargeback management, to collection and remittance of taxes, and even compliance with local laws and regulations. We’re Backed by Great Investors You don’t need to worry about FastSpring being profitable or reliable.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

SaaStr

JANUARY 6, 2023

In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years. He’ll dig into real-world examples for reducing friction in sales, product, and customer success.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. If you’re going to build a company with Salesforce, who better to invest than Salesforce? Trisha Price: Yes.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

Sales Hacker

SEPTEMBER 11, 2020

Venture capitalists invest in startups because they believe in the founder(s) and their vision. That means a majority of their investments are write-offs. This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified.

Outsourcing Services 108

Outsourcing Services Scale Startup Outsourced Development 108

User Pilot

JULY 21, 2024

So you’ve decided to invest in Userpilot to bolster product-led growth , but you’re still unsure which Userpilot pricing plan to purchase? Dedicated Customer Success Manager. Security Audit & Compliance ( SOC 2 Type 2 and GDPR). Security Each plan comes with SOC 2 Type 2 , HIPAA, ISO 27001, and GDPR compliance.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Stax

MARCH 18, 2025

A key challenge is localizationadapting the product, marketing messages, and customer support to different languages and cultural expectations. Companies must invest in professional translation, localized UX design, and culturally relevant marketing campaigns to successfully penetrate new markets.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MARCH 21, 2023

Understand where users drop off by tracking their user journey Before you invest your time in heatmap and session recording analysis, goal tracking and funnel analysis can help you identify the path your users take. Application analytics: Heatmap analysis.

Management 98

Management Technical Review Outsourced Development Mobile 98