Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features Subscription Payments 94

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 200

Scale compliance Healthcare Education 200

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. Governance and compliance are core to alignment. Era 2, SaaS 2.0:

Scale 246

Scale Finance Sales Hiring Scaling 246

User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success 105

Customer Success Software Management SaaS 105

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? Send an alert to subscribers when a payment has failed.

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

Stax

DECEMBER 20, 2023

With the majority of processors relying on negotiations and tacking on hidden costs like exorbitant setup fees, dishonest monthly subscription fees, or unfavorable long-term contracts, it can be hard to know what the best rates really are. One that provides invoicing features?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

FastSpring

JANUARY 29, 2021

Some of the updates to our platform include faster seller onboarding, support for more languages, and a play-by-play rundown of how we’ve made PSD2 compliance effortless for our sellers. Made PSD2 Compliance Easy for Global Sellers. ” — Chelsea Cianciolo, Customer Success Manager.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Customer Success 98

Customer Success AI ChatGPT Management 98

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale Software Review compliance Technical Review 211

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Payrix

APRIL 2, 2024

Value added services, as the name suggests, bring additional value to a software platform’s core payment processing solution. Similarly, Omnitoken facilitates secure payments across multiple channels, ensuring a consistent and streamlined experience for both businesses and their consumers. That’s Account Updater,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

FastSpring

SEPTEMBER 19, 2024

The MoR takes on the liability of SaaS transactions for you, meaning they handle everything from payment processing, to chargeback management, to collection and remittance of taxes, and even compliance with local laws and regulations. Simple subscription management. Online invoicing.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

Subscription Flow

NOVEMBER 13, 2023

The subscription economy is booming. However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Subscription Flow also integrates with PayStack and Square.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

FastSpring

NOVEMBER 9, 2023

In case you choose to contact us on a customer’s behalf, we’ll need the customer’s tax exemption form for U.S. customers or their tax ID for customers in other countries to process the tax refunds and/or apply tax exemption to subscriptions. Customized by you, hosted by FastSpring.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

SEPTEMBER 21, 2023

How tracking and analyzing behavioral data helps SaaS Understanding user behavioral data can help you: Improve trial-to-paid conversion rate : By analyzing customer behavior during the trial period , you can pinpoint actions that lead to conversions. It’s a problem if users are clicking the feature but not using it to create invoices.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

Blulogix

FEBRUARY 27, 2024

Technological Innovations: Delving deeper into the role of AI, machine learning, blockchain, and other emerging technologies, the whitepaper explores how these advancements are revolutionizing billing, subscription management, and customer engagement. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys.

Cloud 173

Cloud Scale Trends Machine Learning 173

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

Subscription 52

Subscription Payment Features B2B Management 52

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. If you’re growing a SaaS or subscription business, chartmogul.com/resources offers more easy reads, downloadables, and podcast episodes.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

User Pilot

JULY 21, 2024

Enterprise offers priority support, security audits, custom SLAs, and custom invoicing. Dedicated Customer Success Manager. The Growth plan allows you to house your data in EU-dedicated servers, providing benefits like server speed, increased security, and European content delivery networks (CDNs).

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Natalia Luneva

JANUARY 7, 2023

Office E3 is a cloud-based suite of productivity apps and services with information protection and compliance capabilities included. Unlimited OneDrive storage for subscriptions of five or more users. Customers who want additional OneDrive storage can request it as needed by contacting Microsoft support. Microsoft Office 2016.

Payment Services 52

Payment Services Payment Features Payment Solutions Payment Methods 52

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. I can’t wait to continue building powerful features and tools that make selling online even easier for our customers around the world. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 90

Marketplace as a Service Sales Hiring Scale Leadership 90

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. Is it software?

Outsourcing Services 162

Outsourcing Services Marketplace as a Service Outsourced Development Scale 162

User Pilot

NOVEMBER 30, 2023

However, there are a few notable pros and cons that you should be aware of before you sign up for one of their paid subscriptions. Mixpanel offers the option to process and store all customer data within Europe through the EU Data Residency Program. This ensures compliance regardless of which continents your data sources come from.

Scale 105

Scale Retention Trends Pricing 105

Sales Hacker

APRIL 6, 2022

The three roles or departments typically responsible for deciding to buy a CPQ include: Revenue operations : With CPQ applications, revenue operations leaders can unify sales-related processes across the company – from Sales to Account Management to Customer Success. 5 benefits of CPQ software.

Scale 109

Scale Software Review Marketplace as a Service Outsourced Development 109

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Subscription analytics. Enterprise.

Scale 105

Scale Social Media AI Search SaaS 105

User Pilot

JULY 6, 2023

1 – Userpilot Userpilot is a customer success platform with the ability to create, design, and trigger in-app surveys , either from scratch or by using any of the multiple templates available. We know it’s perfect for customer success and product marketing because we built it for it. HIPAA compliance and SLA.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

User Pilot

NOVEMBER 24, 2023

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Enterprise. Get your free Userpilot demo today!

Payments 104

Payments Revenue Payment Solutions Payment Methods 104

Sales Hacker

SEPTEMBER 11, 2020

This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified. Be aware that it might not check all the boxes from a compliance/security standpoint. So be aware that goals and KPIs may drastically change.

Outsourcing Services 106

Outsourcing Services Scale Startup Outsourced Development 106

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

User Pilot

MAY 16, 2023

They communicate the value each plan offers and are the reason why customers sign up for the product, upgrade to a premium plan or renew their subscription. Tracking and understanding value metrics helps you: Acquire new customers – you can adjust your marketing and sales messaging to highlight the right product features.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98