SaaStr

JANUARY 26, 2025

Turn Your Customers Into Your Marketing Engine The second breakthrough was making customer success the core growth engine. The KPI Alignment System Have customers email explicit performance expectations Build custom reporting dashboards Weekly cross-team optimization meetings Formal performance reviews 2.

Technical Review 263

Technical Review Payment Solutions Scale Payment Services 263

SaaStr

NOVEMBER 6, 2020

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. If you’re building say a HIPAA compliance app? Well — what did he expect? Yes, he was right. Or Facebook.

VP of Engineering 225

VP of Engineering Customer Support PayPal Healthcare 225

FastSpring

JANUARY 19, 2023

When NitroPack was first getting started, they used PayPal to accept and process payments. “It Why NitroPack Couldn’t Scale PayPal NitroPack faced two issues trying to scale using PayPal. With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. The problem?

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

User Pilot

JANUARY 11, 2024

Once you’ve got all the data you need, you’ll also need to perform KYC (know your customer) verification to achieve regulatory compliance. The customer understands the importance of KYC and is ready to proceed. For example, a payment app like PayPal can be used for either shopping or money transfer.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

FastSpring

SEPTEMBER 19, 2024

The MoR takes on the liability of SaaS transactions for you, meaning they handle everything from payment processing, to chargeback management, to collection and remittance of taxes, and even compliance with local laws and regulations. PayPal for Business is both an in-person and ecommerce solution. QR code and POS systems.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”. Avoid hidden fees.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Stax

JUNE 18, 2024

TL;DR Subscription management software automates key parts of the subscription model such as billing, invoicing, and customer relationship management, reducing administrative tasks for your team. Stripe, PayPal, Zuora) as well as automated dunning management and credit card retries to avoid involuntary leakage from your funnel.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88