SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. There are three facets to consider to achieve this.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success 105

Customer Success Software Management SaaS 105

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Valuize Consulting

DECEMBER 17, 2024

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Customer Success 98

Customer Success AI ChatGPT Management 98

Valuize Consulting

APRIL 4, 2025

Customer Success isnt just a departmentits the engine of sustainable growth. Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Understanding how Customer Success Managers (CSMs) spend their time is no longer a luxuryits a necessity.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

User Pilot

JANUARY 11, 2024

Once you’ve got all the data you need, you’ll also need to perform KYC (know your customer) verification to achieve regulatory compliance. The customer understands the importance of KYC and is ready to proceed. Monitor customer satisfaction and retention with Userpilot.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Valuize Consulting

NOVEMBER 19, 2024

Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. This technology is elevating B2B relationships, enabling companies to build lasting, profitable partnerships with a focus on both retention and expansion.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

User Pilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. For example, customers may currently have to fill out a form and wait for a customer success/support agent to reach out to them and demo the product. Data security and compliance.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 94

Payment Services Payment Features Subscription B2B 94

User Pilot

MARCH 21, 2023

For example, you can use it to analyze retention, build funnels , or create cohorts. It offers advanced security and compliance features and priority support. Mixpanel uses the freemium model, so customers can take advantage of the fairly generous free plan. It offers a wide range of analytics features. Yes and no.

Pricing 98

Pricing Software Review compliance Enterprise 98

User Pilot

SEPTEMBER 2, 2024

Their month 1 retention rate (34.5%) and NPS (25.6) 1 Month Retention Rate. Average customer activation rate The average activation rate is the percentage of users who reach the activation milestone in their journey. Healthcare Product Metrics Benchmarks: customer activation rate. Onboarding checklist completion rate.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

Payrix

APRIL 2, 2024

However, while certain services, like PCI compliance, are universally essential, others may vary in relevance across different verticals. So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

NOVEMBER 30, 2023

Mixpanel report types include Funnels, Flows, Retention, and Insights reports. In terms of intuitiveness and ease of use, Userpilot is a better alternative with its funnel, trend, retention, and path analysis. Mixpanel has multiple report types, such as its Funnels, Flows, Retention, and Insights report, respectively.

Scale 105

Scale Retention Trends Pricing 105

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. It’s may not be sexy.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Stax

MARCH 18, 2025

A key challenge is localizationadapting the product, marketing messages, and customer support to different languages and cultural expectations. Compliance with international industry regulations for sensitive data, such as GDPR in Europe or CCPA in California, is another critical factor.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

JULY 21, 2024

Starter provides 3 seats, application keys for 1 application, unlimited domains, and a year of data retention. Growth has 15 seats, 3 years of data retention, and a staging environment. Enterprise has a custom seat allotment, application keys for multiple applications, and a custom number of years for data retention.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Blulogix

FEBRUARY 27, 2024

Regulatory Landscapes: Navigating the legal aspects of subscription billing and monetization, the whitepaper offers insights into ensuring compliance across different jurisdictions while maintaining agility in business practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

MARCH 21, 2023

Cohort analysis gives you insights into the impact of product changes on user retention and how it varies across seasons. Measure user retention through cohort analysis Retention analysis enables you to determine whether or not customers stay with your business and keep engaging with the product regularly.

Management 98

Management Technical Review Outsourced Development Mobile 98

User Pilot

MAY 9, 2024

TL;DR Amplitude Analytics is a product analytics platform best known for its superb event-tracking and digital analytics capabilities used in conversion optimization and customer retention. Crazy Egg is a behavior analytics software with customer analysis tools like heatmaps , scroll maps, etc for conversion rate optimization.

Payment Services 105

Payment Services Payments Payment Solutions SaaS Payments 105

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. By collecting and analyzing customer data, businesses can create personalized experiences for customers, making customers feel both valued and understood. Retention tables. Customer health score.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

User Pilot

MARCH 29, 2023

It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc. It offers excellent features like customer journey visualization, retention analysis, dynamic audience segmentation, cohort analysis, etc. Let’s start! It also works fine on both mobile and web app versions.

Pricing 98

Pricing Software Review Scale Government 98

SaaStr

JANUARY 6, 2023

In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years. He’ll dig into real-world examples for reducing friction in sales, product, and customer success. Number two is risk.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

User Pilot

MAY 16, 2023

Good value metrics are easy to understand for users, aligned with product value , and grow with customer usage. To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

JULY 6, 2023

It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Get a Userpilot Demo and see how you can effectively measure customer loyalty and satisfaction. We know it’s perfect for customer success and product marketing because we built it for it. Retently outbox.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

FastSpring

MAY 20, 2024

Brad was able to see where FastSpring was making those investments, as product updates rolled out and as future timelines and roadmaps were shared with Stardock by their Customer Success Manager, Danica. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes.

Payments 158

Payments SaaS Payments Merchant Services Payment Solutions 158

Audacix

SEPTEMBER 14, 2022

Remember, ISO 27001 accreditation along with GDPR compliance and other such certifications, is considered an international standard for proving that your business objectives align with the security requirements of interested parties, eg. your enterprise customers. How can ISO 27001 compliance automation speed up certification?

Underperforming Technical Team 95

Underperforming Technical Team Cybersecurity SaaS Systems Review 95