SaaStr

NOVEMBER 25, 2022

Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today. When you buy one Atlassian product and have your compliance requirements checked, you automatically get all the other product compliance requirements.

Scale 263

Scale Scaling Marketplace as a Service Entrepreneurship 263

SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds. For instance,the number one reason that startups fail is because they have no market need.

Strategy 246

Strategy Scale Sales Hiring Startup 246

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. As a startup, it’s hard to know if the timing is right and what to expect. Once onboard, get regular input from your sales, support, and customer success teams. Learnings from the growth stage Measure what you can.

Sales Hiring 276

Sales Hiring Payment Services SaaS Payments Scale 276

SaaStr

MAY 4, 2022

Be specific about who your customers are. Even at Lightwell, where we were our own customers, we still talked to our “canonical app developers” on a daily basis. “Y-Combinator Y-Combinator is famous for telling their startups: ‘It’s better to make a few people really happy than to make a lot of people semi-happy.’”

Payment Features 260

Payment Features Payment Services Outsourcing Services Payment Solutions 260

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Build for your customers, not your competitors’ customers.

Scale 249

Scale Management Sales Hiring Healthcare 249

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

JULY 12, 2024

Grafana Labs still has features and capabilities they hold back that appeal to large enterprises, such as things around security and compliance. Less Than 1% of Grafana Labs’ Users Pay The 6,000 to a million ratio is staggering regarding how much usage there is vs. paid customers. They’ve achieved that goal, but the balance is hard.

Scale 294

Scale Scaling Sales Hiring Sales Recruiting 294

User Pilot

JANUARY 11, 2024

For example, financial institutions like Mercury, which offers banking services to startups, need to know which company they will be serving. Once you’ve got all the data you need, you’ll also need to perform KYC (know your customer) verification to achieve regulatory compliance.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

Sales Hacker

SEPTEMBER 11, 2020

Back then, in 2011, Lyft was a small Series-A startup called Zimride with under 50 employees. Lyft is one of many companies that began as a small startup but quickly rose to a multibillion-dollar company. The total addressable market continues to grow and is ripe for selling to, but very few startups reach unicorn status.

Outsourcing Services 107

Outsourcing Services Scale Startup Outsourced Development 107

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. NitroPack has a dedicated customer success manager and access to FastSpring’s support team. “If

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SaaStr

OCTOBER 15, 2019

So everything you do at a startup you’re treating it like an experiment, right? So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them.

Underperforming Technical Team 221

Underperforming Technical Team Sales Hiring SMB Enterprise 221

SaaStr

JANUARY 21, 2021

I’ve learned plenty from books and classes, but as a startup founder, there are a few lessons I’ve had to work out on the job. Although we have customers of all sizes today, including many enterprise businesses, that wasn’t always the case. As we did, we set our sights on larger customers. Learning is energizing.

Scale 203

Scale Sales Hiring SaaS compliance 203

Intercom, Inc.

MAY 24, 2018

As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them. From there, I got involved in startups. Enabling customer success.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

User Pilot

MARCH 21, 2023

It also runs a Startup program that gives new companies access to its premium features for a year within a $50,000 allowance. It offers advanced security and compliance features and priority support. Mixpanel uses the freemium model, so customers can take advantage of the fairly generous free plan. High levels of customization.

Pricing 98

Pricing Software Review compliance Retention 98

SaaStr

JULY 2, 2019

She may be running her own tech startup, and she may be looking for a better way to collaborate, ship product faster, communicate better across geographies, et cetera. Dannie : What happened is the product that was built was so good and free, and continues to be so good in its free version, that you can use it for months, as a startup.

Enterprise 170

Enterprise Scale Sales Hiring SMB 170

FastSpring

MAY 20, 2024

Brad was able to see where FastSpring was making those investments, as product updates rolled out and as future timelines and roadmaps were shared with Stardock by their Customer Success Manager, Danica. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Kellblog

JANUARY 3, 2022

That’s why boards want startups to pay high salaries and lure experienced talent with lucrative stock options. Hire a few other staff like in functions like customer success, support, and services to support the team. The whole Silicon Valley model is about isolating and removing risk from the equation. ” [3].

Sales Hiring 132

Sales Hiring Scale Consulting Leadership 132

User Pilot

JULY 21, 2024

It’s perfect for small companies and startups who need basic engagement and analytics features. The Starter plan is the perfect choice for small companies and startups that are just starting out with product adoption tools and only require basic in-app engagement and user sentiment functionalities. Dedicated Customer Success Manager.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Stax

MARCH 18, 2025

The Challenge That SaaS Companies Face: Failed Operations and Limited Growth Opportunities Despite being a financially lucrative space with investors and startups, the SaaS industry is littered with thousands of failures. SaaS tools can also leverage customer success software to monitor usage patterns and identify users at risk of churning.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

JUNE 18, 2024

TL;DR Subscription management software automates key parts of the subscription model such as billing, invoicing, and customer relationship management, reducing administrative tasks for your team. Subscription management software helps businesses to effectively handle the complexities of recurring revenue and the ongoing customer experience.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

User Pilot

MARCH 29, 2023

It’s a reliable and easy-to-use tool offering high levels of customization but limited analytics features. Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Its target customers are small and medium-sized SaaS companies. U serflow: What is it and what features does it offer?

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

User Pilot

MARCH 29, 2023

Amplitude for startups The Scholarship plan specifically aims to help early-stage startups collect and analyze more than enough data to drive growth. Compared to alternatives like Pendo , Amplitude offers a compelling value proposition for early-stage startups because it is an event-based plan. for one year.

Pricing 98

Pricing Software Review Scale Government 98

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. You’re in luck. How to Start Building Your F&S Ecosystem.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

MARCH 14, 2023

Key strengths of Chameleon include high levels of customization and robust feedback and segmentation features. Its lowest Startup plan is more expensive than Userpilot or Appcues plans and it caps Monthly Active Users at 2000 (vs 2500 in both alternative products). Chameleon Startup plan – what is it and who is it for?

Pricing 98

Pricing Software Review Onboarding Enterprise 98

Scytale

FEBRUARY 13, 2024

Perhaps it’s a new approach to customer success, an exciting marketing strategy, or a tech solution that could rescue you from spending hundreds of hours on audits and data compliance tasks (hint hint: we’ve got you covered on this one). Startups, make sure to also check out other startup conferences here.)

compliance 52

compliance SaaS Cybersecurity Automotive 52

User Pilot

OCTOBER 20, 2023

And let’s not forget about potential savings, for example, on customer success and support teams, which is an important factor in times of economic uncertainty. It’s been over 22 years since the Agile Manifesto was released and The Lean Startup by Eric Ries was published in 2011.

Trends 105

Trends Artificial Intelligence Management AI 105

Stax

DECEMBER 20, 2023

With Stax, we’re proud to ensure PCI compliance, which means we meet the Payment Card Industry Data Security Standards, created by card associations like Visa, Mastercard, and American Express to ensure sensitive payment data is securely processed , transmitted, and stored.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

Sales Hacker

APRIL 21, 2022

In the early days, most SaaS companies sell to other startups for a number of reasons. Startups are more willing to be early adopters of a new product. Startups are less demanding than a big company both from a services and product perspective. Small companies require less customization. The Lattice Story.

Sales Hiring 104

Sales Hiring Marketing SaaS SMB 104

Sales Hacker

FEBRUARY 2, 2021

Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? Fortunately, I’ve had the opportunity to work for a few startups and win a few enterprise deals. How Do You Get Into Enterprise Level Sales? Create a clear map of your organization.

Scale 113

Scale Enterprise Marketing Sales 113

User Pilot

JULY 6, 2023

1 – Userpilot Userpilot is a customer success platform with the ability to create, design, and trigger in-app surveys , either from scratch or by using any of the multiple templates available. We know it’s perfect for customer success and product marketing because we built it for it. HIPAA compliance and SLA.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

User Pilot

NOVEMBER 25, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Starter – Suitable for startups looking to scale their business. Pro – Tailored for enterprise businesses with robust security and compliance requirements.

Retention 85

Retention Software Review Technical Review Scale 85

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

User Pilot

FEBRUARY 15, 2023

Not affordable for really small startups: $249 per month may sound like a small fortune, especially if you don’t have anyone on your team to work on your onboarding and product adoption experiences. Our Customer Success Manager has been attentive, engaging and truly helpful… Cornelia, you’re amazing!

Software Review 98

Software Review Management Systems Review SaaS 98

User Pilot

MAY 9, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization , EU hosting options, and a dedicated customer success manager. Mixpanel also offers a free plan.

Payment Services 105

Payment Services Payments Payment Solutions SaaS Payments 105

User Pilot

MAY 8, 2024

Growth : The Growth plan starts at $749/month and includes features like a resource center, content localization , a dedicated customer success manager, and unlimited product analytics. Enterprise : Userpilot uses a custom pricing model for the Enterprise plan.

Engagement 105

Engagement AI Search Software Review AI 105