SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. To provide high levels of customer satisfaction, recruit and train the best customer success managers. The team’s success goals should be eloquently communicated, quantified, and expanded.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

BetterCloud

APRIL 22, 2020

All of our best customers put a lot of thought into this step. What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? This might mean tweaking them as their companies grow, go public, undergo M&A , have new compliance requirements, etc. This is foundational.

compliance 52

compliance Technical Review Headcount Onboarding 52

User Pilot

MAY 17, 2024

Multi-Channel Support : Whatfix gives you the ability to provide technical support throughout every touchpoint your organization uses. This includes email, chat, social media, support platforms, or other channels that the company utilizes to assist users. What do users say about Whatfix? Pricing is available on request.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

User Pilot

MAY 12, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager. Pro : It starts at $65 per user per month and only offers an annual subscription.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

MAY 12, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager.

Software Review 52

Software Review SaaS Onboarding AI Search 52

SmartKarrot

APRIL 17, 2023

Look for customization options: Look for customization options that allow you to tailor the chatbot’s responses and interactions to match your brand voice and customer preferences. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning Scale 10

SaaStr

JANUARY 31, 2020

Meaning that you have to invest in customer success, in professional services, in technical account managers and all the things that come afterwards when you develop a relationship with your customers. We need to know what your compliance, we need to know about your security posture,” as an example.

Scale 216

Scale Sales Hiring Pricing Leadership 216

FastSpring

OCTOBER 23, 2024

With the merchant of record model, you can let your MoR provider worry about payment processing , regulatory compliance, and global tax compliance , because the MoR will be the entity accepting global payments and selling the product. And if you need help, our award-winning support teams are here to help. Or which U.S.

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

User Pilot

APRIL 16, 2025

Support agents gain complete visibility into each issues status, helping you prioritize urgent tickets and monitor recurring pain points. It helps customers find answers independently, so technical writers and customer success teams reduce repetitive questions and save time for more complex tasks.

AI Search 52

AI Search Software AI Technical Support 52