Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.
SaaStr
NOVEMBER 6, 2020
If you’re building say a HIPAA compliance app? The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum. But whatever you’ve got for support, it’s easy. Your customer support team may not appreciate it, 100%.
Let's personalize your content