User Pilot

NOVEMBER 29, 2024

This feature enables seamless knowledge-sharing across teams, allowing product, design, and customer support teams to collaborate on insights and quickly align on potential solutions. This is essential for compliance with privacy and data protection regulations like GDPR or CCPA. The result? A session recording in Hotjar.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

Payrix

FEBRUARY 4, 2025

When a software company becomes an ISV, because theyve introduced payments into their environment, they must uphold the compliance requirements of the PCI DSS and empower their users to do the same. Learn more about PCI compliance management. Learn more about the different types of software-led payments.

Payments 130

Payments Payment Services Payment Solutions PayFac as a Service 130

USIO

JULY 1, 2024

Benefits of Using Usio Integrated Payments: Revenue Share Seamless Payment Processing : Usio offers a fully integrated payment solution that allows your customers to make payments effortlessly within your platform. Provide Exceptional Customer Support : Ensure your support team is responsive and helpful.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

SaaStr

JANUARY 24, 2022

With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Mistake #9: Don’t forget about compliance. Compliance can be complicated. Advice: Your compliance responsibility doesn’t end after you incorporate.

Finance 333

Finance Outsourcing Services Systems Review Technical Review 333

USIO

MAY 30, 2024

Look for providers that offer robust security measures, competitive pricing, and excellent customer support. Robust Security : Rely on advanced encryption and compliance with industry standards to protect your transactions. Exceptional Support : Access dedicated customer support to assist you every step of the way.

Payment Services 261

Payment Services Payments Payment Solutions Payment Methods 261

SaaStr

JANUARY 17, 2024

They want to use AI to improve the products they sell to their customers. Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. Compliance matters. Security matters.

AI 296

AI Enterprise Artificial Intelligence compliance 296

SaaStr

NOVEMBER 24, 2020

Products include CRMs, customer support, IT management, project management, HR and much more. Join members of their solution engineering team on December 9 at 9 AM PST for a workshop on Stop Losing Customers : 5 Steps to Creating Customers for Life with Freshworks. . Freshworks.

Scale 296

Scale Scaling Outsourced Development compliance 296

Clouded Judgement

FEBRUARY 7, 2025

Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. The list goes on. There are so many others. What do all of these have in common?

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

Payrix

FEBRUARY 4, 2025

Business development: Partner with like-minded individuals who support your growth 3. Software support: Fine tailored solutions to meet your needs and goals 4. Customer support: Ensure your customers are always prioritized 5. Security, risk, and compliance: Security is crucial dont leave it to chance 7.

Payments 130

Payments Payment Services Payment Methods Merchant Services 130

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Can it support new payment methods as your business grows?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Tom Tunguz

JULY 27, 2023

AI will infuse marketing, sales, customer support, product, & engineering in new ways - nearly all of it requiring data to deliver cost savings & productivity boosts. The data team will bear the responsibility of providing the data, validating it, & ensuring that it meets both internal & external standards/compliance.

AI 186

AI Data Data Analysis compliance 186

BetterCloud

JANUARY 15, 2025

Compliance violations: Lack of compliance to documented security and privacy policy as well as legal and industry standards can result in legal fees, fines, and reputational damage. Unknown SaaS apps lurking around your SaaS environment jeopardize security posture and compliance with government and industry regulations.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

USIO

MAY 24, 2024

Make sure you only work with PCI Level 1 Compliance. Support for Multiple Payment Methods : Customers appreciate flexibility, whether they want to pay with credit cards, ACH, or other methods. Regulatory Compliance : Ensure the gateway complies with relevant regulations and standards.

Payment Services 130

Payment Services Merchant Services SaaS Payments Payments 130

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

USIO

AUGUST 15, 2024

Without continual investment in cutting-edge technology, they may struggle to meet the demands of increasingly tech-savvy customers. Regulatory Compliance Failures Regulatory compliance is a critical aspect of the payments industry. Failure to do so can result in hefty fines, legal challenges, and loss of customer trust.

Payment Services 130

Payment Services Payment Solutions Technical Review Blockchain 130

FastSpring

DECEMBER 5, 2024

How a merchant of record like FastSpring can handle all the complexities of global payments for you, even taxes and compliance. Spend less time managing your payments and compliance and more time making great games! To learn more about how FastSpring supports game developers, visit fastspring.gg/.

Payments 88

Payments Payment Services Merchant Services Payment Methods 88

Tom Tunguz

NOVEMBER 8, 2023

LLMs are fantastic first-pass filters and phenomenal classifiers that extract insight or build machine learning features from unstructured data like customer support conversations or sales calls. Meanwhile, regulation and compliance mean the governance burden only increases. 80% of data is unstructured within organizations.

Artificial Intelligence 223

Artificial Intelligence Trends Data Software Review 223

FastSpring

SEPTEMBER 12, 2024

In simple terms, we handle everything from payments to fraud management, to custom support and tax compliance, so that sellers can focus on growing their business. However, this growth actually comes with challenges, particularly around compliance with content regulations. Jay Jia (10:20) Mm -hmm, for sure.

Merchant Services 192

Merchant Services Payment Services Payment Methods SaaS Payments 192

USIO

JULY 25, 2024

Key Roles and Estimated Salary Ranges Compliance Officer Role: Ensures that your operations adhere to all relevant regulations, mitigating legal risks. Source: Salary.com Customer Support Manager Role: Leads the customer support team to address inquiries and issues, enhancing customer satisfaction.

Payment Services 130

Payment Services Payment Facilitation Payments Payment Solutions 130

Tom Tunguz

DECEMBER 18, 2018

Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. 2018 Predictions. A cost of doing business.

Blockchain 202

Blockchain Technical Review Machine Learning Artificial Intelligence 202

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

USIO

JUNE 3, 2024

Compliance and security are paramount in payment processing, as it involves handling sensitive customer data. Usio comes with built-in compliance features, such as PCI-DSS certification, ensuring that all transactions are secure and meet industry standards.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

User Pilot

NOVEMBER 29, 2024

Support troubleshooting : Customer support teams can use session replays to better understand customer complaints or reported bugs. Privacy settings : Granular privacy configuration helps protect sensitive information and ensure compliance with privacy regulations.

User Experience 105

User Experience AI Pricing Trends 105

Chargify

OCTOBER 14, 2019

Customer support has always been important in the SaaS industry, but its importance is only growing. . Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships.

Customer Support 68

Customer Support Merchant Services SaaS Scale 68

Scytale

OCTOBER 16, 2024

We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. Fortunately, this is where compliance audit software comes in – making all the difference when it comes to managing your security and compliance tasks efficiently.

compliance 52

compliance Software Review Software Technical Review 52

Intercom, Inc.

MAY 4, 2018

Some examples from my own experience managing the Customer Support team include: I noticed one of my team members was passionate about improving internal workflows and processes, so I helped her take on additional responsibility in this area for the team. Celebrate development.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Engineering 223

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Customer support interactions: Look for recurring questions and feature requests to discover common pain points.

SaaS 83

SaaS Social Media Interviewing Scale 83

FastSpring

MARCH 3, 2023

If you’re not getting the support you need, and these issues continue to occur, it might be time to move on. One major difference between a DIY solution like Stripe and an MoR solution is support around compliance and risk. Global compliance, fraud, and risk management. Managing your global VAT, GST, and sales taxes.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

FastSpring

APRIL 23, 2024

FastSpring includes global payment processing and recurring revenue management, of course, but the platform also takes care of the end-to-end checkout process, including optimization of your checkout flow, collecting and remitting sales tax and VAT, localization, fraud prevention, global compliance, and more.

Payment Methods 137

Payment Methods Payment Services Merchant Services Payment Solutions 137

Payrix

JULY 17, 2024

It offers opportunities to remove any points of friction, maintain brand continuity, and design and deliver an ideal overall user experience at every stage — from onboarding to ongoing customer support.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

SaaStr

FEBRUARY 21, 2024

So, if a sales rep is in a sticky situation, they can pull in a compliance expert from the team, and that team is accessible to customers in live chat. The technologies in the space are pretty similar, so people are looking for partners that make them feel secure and supported on their journey. So, what about training?

AWS 282

AWS Scale Sales Hiring Marketing 282

FastSpring

MARCH 15, 2021

Underestimating Customer Support Needs. With instant delivery and self-service options, you may think your customer support team will be bored. However, you need to have a strategy in place to convert your free customers to paying customers. Forgetting Tax Compliance.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

User Pilot

JUNE 29, 2024

If you have enough developers, product managers , and financial resources, just build a custom product analytics tool. Customizations needed (more customization needs means you may have to build yourself). Security and compliance (consider building if your company handles sensitive data). Get started now.

Technical Support 105

Technical Support compliance Scale User Experience 105

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits). Digital invoicing.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Solutions 147

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. They know environmental compliance better than anyone we’ve ever heard.”

Underperforming Technical Team 221

Underperforming Technical Team Sales Hiring SMB Enterprise 221

BetterCloud

MARCH 17, 2025

This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks. Evaluate vendors based on their security posture, scalability, integration capabilities, and customer support. Check for SOC 2, ISO 27001, and other relevant security and compliance certifications.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Payrix

FEBRUARY 4, 2025

When a software company becomes an ISV, because theyve introduced payments into their environment, they must uphold the compliance requirements of the PCI DSS and empower their users to do the same. Learn more about PCI compliance management. Listen now Podcast What is PCI attestation of compliance (AoC)?

Payments 100

Payments Payment Services Merchant Services Payment Solutions 100