Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. This is the fifth post in a content series exploring Intercom’s investment in supporting large businesses. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers.

compliance 138

compliance Data Software Review Scale 138

USIO

MAY 24, 2024

Make sure you only work with PCI Level 1 Compliance. Also, ensure the organization owns and operates its technology in-house. Support for Multiple Payment Methods : Customers appreciate flexibility, whether they want to pay with credit cards, ACH, or other methods. Usio owns and operates its technology in-house.

Payment Services 130

Payment Services Merchant Services SaaS Payments Payments 130

USIO

AUGUST 15, 2024

Technological Stagnation The payments industry thrives on innovation. Emerging technologies like AI, blockchain, and advanced cybersecurity measures are reshaping how transactions are processed. Without continual investment in cutting-edge technology, they may struggle to meet the demands of increasingly tech-savvy customers.

Payment Services 130

Payment Services Payment Solutions Technical Review Blockchain 130

Intercom, Inc.

APRIL 23, 2018

Companies with EU customers will have to legally justify the processing of the personal data they collect, as well as ensuring that users can easily access their own data and remove consent for its use, change privacy settings and permanently delete their data. Communicate actively with your customers about privacy.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

Neil Patel

SEPTEMBER 4, 2020

So, look for elements such as PCI compliance and encryption. Furthermore, with tech, there’s likely to be a glitch or an issue at some point. This means that you need a credit card processing company that offers superior customer support. User Experience. Thus, the software, apps and/or hardware need to be user-friendly.

Payment Services 126

Payment Services Merchant Services Payment Methods Technical Review 126

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. Plus, using multiple payment gateways solves most failed payment issues that are due to network errors.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Tom Tunguz

NOVEMBER 8, 2023

LLMs are fantastic first-pass filters and phenomenal classifiers that extract insight or build machine learning features from unstructured data like customer support conversations or sales calls. Meanwhile, regulation and compliance mean the governance burden only increases. 80% of data is unstructured within organizations.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Tom Tunguz

DECEMBER 18, 2018

Here are some predictions for 2019 and a review of my thoughts for 2018, many of which were wrong. Blockchain technology finds its second killer application. Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. Data engineering is the new Customer Success.

Blockchain 208

Blockchain Technical Review Machine Learning Artificial Intelligence 208

BetterCloud

JANUARY 15, 2025

Compliance violations: Lack of compliance to documented security and privacy policy as well as legal and industry standards can result in legal fees, fines, and reputational damage. Unknown SaaS apps lurking around your SaaS environment jeopardize security posture and compliance with government and industry regulations.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

FastSpring

DECEMBER 7, 2023

Each company brings different combinations of technology, teams, customer bases, and more to the negotiating table — any one of which could be a huge motivator for WP Engine to want to partner with them. So what this means is I touch both mergers and acquisitions, and integrated technology partners.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Faster resolution speed reduces revenue loss due to fraudulent claims.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

FEBRUARY 21, 2024

So, if a sales rep is in a sticky situation, they can pull in a compliance expert from the team, and that team is accessible to customers in live chat. They train technical people first and do specialized training for CSMs and AEs, and Marketing separately by function. To stay competitive, they have experts on staff.

AWS 279

AWS Scale Sales Hiring Marketing 279

Baremetrics

FEBRUARY 8, 2021

Keep reading to learn everything you need to know including features, pricing, reviews, and more! Stripe vs. 2Checkout: Features Stripe vs. 2Checkout: Pricing 2Checkout Pricing Stripe vs. 2Checkout: Reviews Stripe vs. 2Checkout: The Bottom Line Conclusion. out of 5 stars , based on 88 Stripe user reviews. Look no further!

Payment Methods 88

Payment Methods Technical Review Payment Services Systems Review 88

User Pilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

SaaS 83

SaaS Social Media Interviewing Scale 83

User Pilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. Growth gets custom domain hosting and identity verification. Enterprise offers custom roles and permissions, SAML 2.0 Customer support and service.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Subscription Flow

MAY 7, 2024

Here is a brief review of Stripe and some of its features in 2024 to better help you understand it: 1) Pricing Unlike many other subscription management systems, Stripe follows a pay-as-you-go model that is coupled with it charging 2.9% + 30 cents for every successful transaction that is made domestically in the US.

Payment Solutions 104

Payment Solutions Software Review Payment Services SaaS Payments 104

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team. case study.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Since our expertise is in providing MoR services to SaaS companies, we’ll start with an in-depth review of our solution, FastSpring. Adyen: Robust Financial Technology Platform. Table of Contents. MoRs for SaaS Companies. Fraud protection.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Stax

DECEMBER 27, 2023

This is especially common for high-risk accounts, as more vetting and due diligence are typically required. Online Merchant Accounts Process payments for online businesses eCommerce websites, marketplaces, mobile apps Secure payments, fraud prevention, payment gateway integration PCI DSS compliance, multi-currency, recurring billing.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

Scytale

OCTOBER 16, 2024

We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. Fortunately, this is where compliance audit software comes in – making all the difference when it comes to managing your security and compliance tasks efficiently.

compliance 52

compliance Software Review Software Technical Review 52

Neil Patel

OCTOBER 20, 2020

HR outsourcing is technically separate from PEO and HR software, but they’re very similar in nature. 1 – G&A Partners Review — The best HR outsourcing service for customization and flexibility. 2 – Bambee Review — The best HR outsourcing services for HR policies and administrative tasks. HR software.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

Scytale

MARCH 17, 2024

When it comes to data security and privacy compliance, businesses often have little wiggle room when it comes to adhering to the respective requirements. This should also be the case when evaluating and choosing the right compliance management and security solution. The SOC 2 Bible Everything you need to know about compliance!

Technical Review 52

Technical Review Software Review compliance Scale 52

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. Reviewing KPIs: KPIs or Key Performance Indicators are important for SaaS businesses.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Stax

JULY 25, 2024

User-friendliness is one of the most overlooked features of POS systems, but a crucial factor whether your team is tech-savvy or not. Do you have a team and how tech-savvy are they? If your team is less tech-savvy, get a POS system with an intuitive interface and easy training. Think about the future.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

Neil Patel

OCTOBER 2, 2020

For example, there is live chat software for lead qualification, live chat software for customer engagement, and live chat software for customer support. Omnichannel Support. Chatbots use AI technology and automation to solve problems. Customer Support Software.

Software Review 141

Software Review Software Scale Systems Review 141

Neil Patel

SEPTEMBER 2, 2020

Some other billing and invoicing features to consider include: Automatic payment reminders Payment due dates Late fees Recurring invoices Ability to save client information Payment processing options One-click payments. Because the best accounting software for you integrates seamlessly into your tech stack with minimal hassle or headache.

Payment Solutions 145

Payment Solutions Software Review Software Payment Methods 145

Stax

JANUARY 29, 2024

Recurring revenue recognition—ASC 606-compliant ASC 606 is the revenue recognition standard all businesses must comply with if they are entering into contracts with customers—so when we’re talking about subscription-based relationships, maintaining compliance with this standard is key. How Does it Work in the Real World?

Stax 88

Stax Payments Payment Services Payment Features 88

User Pilot

AUGUST 27, 2024

Multi-channel user engagement : Engaging with customers across multiple channels leads to higher retention and more opportunities to close deals, especially in long sales cycles. Customer feedback matters Companies that collect customer feedback have the advantage of putting customers on their side.

Trends 104

Trends Technical Review Software Review Social Media 104

How To Buy Saas

FEBRUARY 25, 2025

Designed for non-technical users. Quick onboarding and accessible customer support/resources. HubSpots automation is often praised for allowing non-technical users to set up triggers and actions in minutes. Setting up the CRM is quick many small businesses self-onboard with minimal IT support.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Stax

APRIL 30, 2024

Riverside Pricing Riverside doesn’t share their pricing publically, and there looks to be a lot of inconsistency when reviewing their complaints registered through the Better Business Bureau. Customer Support Riverside heavily promotes its 24/7 customer service. Of their 40 reviews on there, there are 17 complaints.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Neil Patel

OCTOBER 19, 2020

What is your technical experience? How tech-savvy is your team? Before we dive into the reviews and recommendations, I want to quickly explain the different options. 1 – Forecast Review — The Best Collaboration Features. The software is powered by AI technology to help simplify monotonous tasks.

Payment Solutions 118

Payment Solutions Management Payment Services Technical Review 118

Stax

DECEMBER 6, 2024

Worldpay states that its focus is on innovative, secure, and reliable payment solutions that cater to the evolving needs of customers. Worldpays processing solutions are designed to support your businesss growth and operational efficiency. operated as a payment processing firm for financial institutions and service providers.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Stax

APRIL 18, 2024

ISVs vs SaaS: An Overview Technically speaking SaaS companies are also ISVs because they develop software. As such, all SaaS companies are ISVs (since they create software), BUT not all ISVs are SaaS companies, due to the differences in how they offer their software to end users. Some may use cloud platforms for online solutions.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Natalia Luneva

APRIL 22, 2025

Key steps in the registration process: Due Diligence and Approval: The sponsoring acquirer conducts thorough checks on your business, including financial health, compliance history, and risk assessment. Annual Renewal: Maintain compliance through yearly assessments to prevent breaches and protect customer data.

Merchant Services 40

Merchant Services Payment Services Payfac SaaS Payments 40

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118