Tom Tunguz

JULY 27, 2023

AI will automate 25-50% of white collar work including data analysis. Does that will data teams shrink in size? On the contrary, while AI can automate some work, it will also demand much more from data teams. Typical tasks - writing SQL & charting data - will become mostly automated.

AI 186

AI Data Data Analysis compliance 186

SaaStr

JUNE 29, 2023

Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023. SaaS Market Snapshot In Q1 of 2023, Vendr gathered data on SaaS Spending and yielded some pretty interesting results. So, what’s driving these purchasing trends?

VP of Engineering 299

VP of Engineering Trends Cybersecurity Sales Hiring 299

SaaStr

MARCH 16, 2021

Ops and engineering can feel like its easier to hide downtime and other issues from customers that weren’t online during the incidents. Make sure your customer success, support, product and engineering team assume every customer knows about every bit of downtime. It’s their data, not yours. It will hang over you.

Scale 296

Scale compliance Engineering Customer Success 296

SaaStr

JANUARY 17, 2024

Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. Salespeople, marketing, HR, and engineering all want the tech, so the CIO has become the focal point to bring a product in.

AI 299

AI Enterprise Artificial Intelligence compliance 299

Tom Tunguz

JANUARY 28, 2020

The idea behind the new architecture is split a SaaS app into code and the data. And the customer manages the data. Typically, the data resides in the customer’s cloud account. Today, many of those data centers are in the cloud, hence cloud prem. The third is compliance. But the drivers are real.

VPCs (Virtual Private Cloud) 223

VPCs (Virtual Private Cloud) Cloud Enterprise Data 223

SaaStr

JUNE 22, 2023

Update your revenue data from anywhere, all within Slack or MS Teams. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50+ countries. We empower companies of all sizes to pay and manage full-time and contract workers around the world.

Scale 244

Scale Banking compliance Forecasting 244

Tom Tunguz

JUNE 27, 2024

Because of their unpredictable nature & because few have expertise launching these systems, product managers, engineering leaders, & security teams are hesitant to launch both internal & external systems until they develop confidence in data security. Should a company allow a vendor to train a model using their data?

AI 235

AI Outsourced Development compliance Innovation 235

SaaStr

AUGUST 9, 2024

Customer success at Braze was a big umbrella, with onboarding, CSM, tech support, sales engineering, and more under it. The first stage within the CSM department at Braze was hiring leaders to lead sales engineering. Do you want a system that automates playbooks, presents usage data to the team, or creates and tracks a health score?

Scale 297

Scale Sales Hiring Scaling Startup 297

Payrix

APRIL 17, 2025

A payment facilitator manages compliance with payment network rules and other financial regulations. A payment facilitator manages compliance with payment network rules and other financial regulations. Handle sub-merchant compliance with card network rules. Are required to maintain dispute resolution processes.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. When a customer-first team gets stuck, they can support their customers through the product rather than opening all the tickets for engineering.

Underperforming Technical Team 289

Underperforming Technical Team Enterprise Scale Payments 289

Payrix

DECEMBER 18, 2024

Takeaway #2: Inflation and surcharging compliance Ella highlighted the rising importance of surcharging as a response to inflation and escalating operational costs. Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

Tom Tunguz

NOVEMBER 21, 2023

Title: The Evolution of Data Teams and Data Security Over the past few years, we’ve seen a significant change in the way data teams operate. No longer are they just post-analysis teams; they are now becoming software engineering teams that use data to build products.

Government 213

Government compliance Software Engineering Engineering 213

SaaStr

NOVEMBER 24, 2020

Join members of their solution engineering team on December 9 at 9 AM PST for a workshop on Stop Losing Customers : 5 Steps to Creating Customers for Life with Freshworks. . With the combination of data and design, teams who use Splash can market, measure and scale their event programs quickly. .

Scale 299

Scale Scaling Outsourced Development compliance 299

Scytale

JANUARY 21, 2025

Data breaches are a modern-day nightmare for all types of businesses, particularly for SaaS companies handling sensitive customer information. While it often feels like were constantly hearing about the biggest data breaches in US history, 2024 truly set the bar for some of the most significant security crises to date.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Valuize Consulting

APRIL 4, 2025

Customer Success isnt just a departmentits the engine of sustainable growth. But in a data-rich environment, can we afford to leave actionable insights on the table? Beyond the Minute: Transforming CS Data into a Strategic Advantage Its crucial to understand that this isn’t about micromanaging every minute a CSM spends at work.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber security and compliance, it turns out, is in demand. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Start early.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

NOVEMBER 7, 2023

They want one that fits their unique needs and integrates with their data sources and third-party things. Could you write down the core features, data model, and primary functionality the app should have? What’s the data model? Sales Engineers The key to selling SaaS is a demo or test environment customized for the customer.

Generative AI 300

Generative AI AWS Artificial Intelligence AI 300

Tom Tunguz

MAY 15, 2023

This is my current mental model of when to choose a large or small model : When to choose a large model : time to ship is critical : many of these models are available via API, requiring formatted data as an index or vector database - which an engineer can achieve within a few hours for a working beta.

Artificial Intelligence 227

Artificial Intelligence AI Machine Learning Scale 227

Tom Tunguz

APRIL 6, 2023

Access to proprietary data provides a moat. Enterprise readiness will be an essential : ensuring buyers are safe from legal & compliance risks. Startups can integrate with a plug-in, build a prompt-tuning engine (a little model on top of a bigger model), or develop & train their own models.

Generative AI 228

Generative AI AI GCP(Google Cloud Platform) Startup 228

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies. Use your data to inform. Make strategic decisions and leverage your data.

Sales Hiring 279

Sales Hiring Payment Services SaaS Payments Scale 279

SaaStr

NOVEMBER 1, 2022

AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Example 2: Compliance and security norms change when you go to other geos. Coordination with engineering teams is a relatively easier problem to solve.

Scale 299

Scale Sales Hiring Underperforming Technical Team Cybersecurity 299

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Shipping quickly and securely. Continuous risk management.

Data 118

Data CTO Hire Technical Review Scale 118

Tom Tunguz

DECEMBER 18, 2018

This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. A decade ago Customer Success wasn’t on anyone’s lips. There were no VPs of CS in most software businesses. 2018 Predictions.

Blockchain 208

Blockchain Technical Review Machine Learning Artificial Intelligence 208

FastSpring

APRIL 29, 2025

Spend less time managing your payments and compliance and more time making great games: FastSpring is a payments partner you can trust for your players and which you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts.

Payment Services 78

Payment Services Payments Payment Solutions Payment Methods 78

Stax

JULY 16, 2024

As more consumers gravitate online, they risk putting more sensitive authentication data and financial information on the internet. Unfortunately, personal data is most sought-after by criminals. This is why PCI DSS compliance is critical. security requirements are. Learn More What Is PCI DSS?

Payment Services 88

Payment Services Merchant Services Payment Methods compliance 88

Tom Tunguz

JANUARY 21, 2025

Slide 1 Clearing: While data world consolidates, capabilities have exploded with AI. Content: AI is rewriting every rule about what’s possible with data Those two forces in tension will make for an exciting 2025 Slide 2 Clearing: My name is Tomasz Tunguz, founder and general partner at Theory.

Data 100

Data AI Search Scale Software Engineering 100

SaaStr

MARCH 13, 2024

You can iterate much quicker if you allow people within the entire organization to prototype, not just the engineering team. For Legal OS, the people who buy and set up their product are legal compliance teams. Looking at previous waves like Cloud and data, we’re in the 15th year of Cloud, and it’s still not done.

Generative AI 278

Generative AI AI Cloud Startup 278

Intercom, Inc.

OCTOBER 4, 2018

This is a “point in time” report that proved we had robust Service Organisation Controls in place that would ensure the security and availability of our customer’s data. With this most recent audit, we are proud to say that we have successfully demonstrated a mature and reliable commitment to protecting our customer’s data.

compliance 91

compliance Innovation Cloud Data 91

SaaStr

AUGUST 8, 2023

The Accounting Team Responsibilities: Financial recording and reporting Compliance, Audits Accounts Payable/Accounts Receivable Tax, Treasury Your accounting team makes sure every financial transaction is recorded correctly and categorized. Accountants are responsible for ensuring the company has clean financial statements and data.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

User Pilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

Data 105

Data Technical Review Software Review Government 105

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Scytale

MARCH 12, 2025

As the co-founder and CEO of leading fintech company, OakNorth , – valued at over 1 billion – he has revolutionized lending for scale-up businesses through advanced data analytics, providing fast, flexible financing solutions for SMEs. He also co-founded Ignite Research, building and running an advanced hotel search engine.

Startup 59

Startup Scale Cybersecurity AI Search 59

SaaStr

SEPTEMBER 28, 2023

This doesn’t include the compliance or security teams. If you go back 10-15 years, when people ask about build vs. buy for the long-term, people would consider building their own data center if they were spending $100k/month on AWS. It removes the need to hire engineers, executives, and talent to keep pace with it.

Enterprise readiness 290

Enterprise readiness Payment Solutions Enterprise Payments 290

SaaStr

JULY 12, 2024

Grafana Labs still has features and capabilities they hold back that appeal to large enterprises, such as things around security and compliance. They needed to build databases to store data, and that’s where the pain and money were. Companies often hide engineers from customers with buffers and processes, which can be dangerous.

Scale 298

Scale Scaling Sales Hiring Sales Recruiting 298

SaaStr

APRIL 4, 2019

Eyal Manor – VP, Engineering @ Google Cloud. Eyal Manor: So I’ve been building SaaS services for over 10 years now in an engineering capacity, and just before we start can we get a sense from the audience, I know it’s kind of hard to see but who here is kind of in a technical hat? How is data being managed?

Cloud 173

Cloud Scale Trends Machine Learning 173