SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Forecasting can help define revenue numbers, the support you need to provide, headcounts, and opportunities to tap into new businesses.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

SaaStr

AUGUST 9, 2024

Headcount isn’t the right story for them, though. Braze invested in this, and the leadership team agreed to do so. Eventually, this team moved out of growth, so their success wasn’t dependent on budget or headcount. During the IPO process, they had to look at things related to audit and compliance.

Scale 291

Scale Sales Hiring Scaling Startup 291

Valuize Consulting

DECEMBER 17, 2024

Establishing effective yet efficient ratios requires aligning your CSM headcount with the mechanics of your customer lifecycle design including the definition of the CSM role in your company and the specific activities that achieve successful product adoption with your customers. Here are three key practices to keep the ratios optimal: 1.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Sales Hacker

OCTOBER 2, 2020

Get buy-in from the revenue leadership team to ensure you get the potential of your ROI. 10% of companies that have reduced headcount have reinvested the savings into new sales technologies. The UI for modern SEPs can support early- and late-cycle reps, customer success managers and revenue insights for leadership.

Scale 139

Scale Engagement Sales Sales Enablement 139

BetterCloud

MARCH 17, 2025

This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks. Check for SOC 2, ISO 27001, and other relevant security and compliance certifications. Allocations can be manual or automatic, depending on the headcount of users. Its a lifesaver for teams of any level.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. What do you mean, and how do you navigate that challenge?

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

ChurnZero

DECEMBER 19, 2024

A custom dashboard for adoption scorecards , shared across NinjaCats leadership and CSM teams for a unified view of adoption metrics. We also expanded our ARR by almost 25% without needing to add any CSM headcount. A custom table to track adoption scorecards with detailed fields. Account Insights for individual adoption tracking.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52