compliance Headcount Onboarding 
SaaStr
AUGUST 9, 2024
Customer success at Braze was a big umbrella, with onboarding, CSM, tech support, sales engineering, and more under it. They did the same with their onboarding team. Headcount isn’t the right story for them, though. Eventually, this team moved out of growth, so their success wasn’t dependent on budget or headcount.
SaaStr
JANUARY 30, 2023
This insight led Deel to focus on solving payments and compliance. Building revenue operations to support sales Deel had onboarded nearly 100 clients, reports showed good traction, and it was time to leverage this opportunity. Once onboard, get regular input from your sales, support, and customer success teams.
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Intercom, Inc.
AUGUST 30, 2022
This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). Can we easily onboard new employees or teams as our numbers grow? How much training will this tool require for onboarding and maintenance? Questions to ask.
Valuize Consulting
DECEMBER 17, 2024
Establishing effective yet efficient ratios requires aligning your CSM headcount with the mechanics of your customer lifecycle design including the definition of the CSM role in your company and the specific activities that achieve successful product adoption with your customers. To get the ball rolling in your team, start here: 1.
BetterCloud
DECEMBER 2, 2021
With their clever use SaaS automation, they adeptly balance employee experience and compliance. Read on to learn how they automate day one onboarding to keep pace with their blistering hot hiring velocity, how they keep shadow IT to a minimum while maintaining a secure environment, and how BetterCloud helps them do all of this with ease.
Stax
JULY 1, 2024
Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. TL;DR Small businesses have specific payroll needs thanks to challenges such as growing headcount, limited resources, and a lack of internal payroll expertise.
ChurnZero
DECEMBER 19, 2024
2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track. Here’s who they are, and how they did it.
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