compliance Leadership Technical Support 
SaaStr
AUGUST 9, 2024
At the same time, they saw how scaling tech support was critical for the product, and the customers were asking for it. So they pulled the small team they had out and created its own technical support department with an outside leader. Braze invested in this, and the leadership team agreed to do so.
Stax
JANUARY 28, 2025
Scalable technology: the provider must be able to support high-volume transactions so you wont need to go through the pains and costs of migrating to another provider as your business expands in the future. Your testing should check for security compliance, technical performance, and mobile responsiveness.
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ChurnZero
JANUARY 26, 2021
From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Next are the day-to-day leadership contacts. Enable field managers to control hiring processes while maintaining compliance. This is the person whose budget funds your product.
Neil Patel
MAY 4, 2021
With simple, global access to organizational data, marketers can create benchmarking reports to gather data on financials, turnover, and leadership efforts and back everything up with percentile breakdowns. Most DaaS providers offer technical support solutions that alleviate this management from the business side.
BetterCloud
APRIL 22, 2020
What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? Often, this means talking to other teams like security, legal, HR, and executive leadership to get their input and requirements. What would a policy violation (and remediation) look like? For your line of business apps?
SmartKarrot
NOVEMBER 14, 2022
As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].
SmartKarrot
FEBRUARY 21, 2023
Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. serve as a point of contact for difficulties, and give the team direction and leadership.
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