Clouded Judgement

DECEMBER 1, 2023

There were also quite a few questions around cost and compliance. And on the latter - there will be more guardrails and structure in place to appease some of the compliance questions. This year, there was tons of experimentation. On the former - we’ll see a lot of these experiments translate to production facing apps in 2024.

AWS 299

AWS Cloud AI Search Cost optimization & reporting 299

Payrix

APRIL 10, 2025

Opting to embed payments empowers you to minimize friction for your customers, be better positioned for retention, and remain competitive in the rapidly evolving trade and field services space. 1 Your annual payments revenue opportunity range is estimated based on go-to-market pricing and estimated interchange fees.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. While others chased broad horizontal plays, he deeply understood one industry’s pain points and built specifically for them.

SaaS 264

SaaS Leadership Cloud Enterprise 264

User Pilot

JULY 21, 2024

So you’ve decided to invest in Userpilot to bolster product-led growth , but you’re still unsure which Userpilot pricing plan to purchase? In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. User Engagement.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness. They’ve played with it and are willing to pay full price. How do you scale PLG? I need this.”

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

SaaStr

JUNE 13, 2019

Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained? So, in building your models for your business, you really should be striving for 90% plus logo retention rate. This surprised me.

Scale 254

Scale Sales Hiring SMB Payment Services 254

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. Trisha Price: nCino is a little bit different in its background.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

Clouded Judgement

FEBRUARY 7, 2025

The list goes on. There are so many others. What do all of these have in common? Revenue multiples are a shorthand valuation framework. Companies with negative NTM FCF are not listed on the chart Scatter Plot of EV / NTM Rev Multiple vs NTM Rev Growth How correlated is growth to valuation multiple?

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

User Pilot

MARCH 21, 2023

Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? We look at its pricing structure, what’s included in each plan, and its strengths and weaknesses. For example, you can use it to analyze retention, build funnels , or create cohorts. Mixpanel pricing. Let’s dive in!

Pricing 98

Pricing Software Review compliance Retention 98

User Pilot

MARCH 29, 2023

Is the cost of Amplitude pricing worth the investment for you? In this article, we’ll dive into Amplitude’s pricing structure, plans, pros, and cons. It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc. The Amplitude pricing structure is as follows: Starter – Free Plan.

Pricing 98

Pricing Software Review Scale Customer Support 98

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. Pricing Pricing is an integral part of practicing RGM.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Blulogix

MARCH 12, 2025

Businesses are shifting from flat-rate subscriptions to consumption-based pricing to better align with customer value and market demands. Schedule a Demo Today Why Businesses Are Moving to Usage-Based Billing Better Customer Alignment Customers only pay for what they use, improving satisfaction and retention.

Payment Features 59

Payment Features AI Search B2B AI 59

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. The subscription model naturally shifts your focus from customer acquisition to customer retention. Flat-rate Pricing. In this scenario, you offer users a single price per month or year. Usage-based Pricing.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

User Pilot

SEPTEMBER 1, 2024

Looking for SaaS pricing examples to get inspiration for your own strategy? In this piece, we’ll explore different pricing models and go over some brands that implemented these in real life. Hopefully, by the end of the article, you’ll have ideas on how to design a pricing strategy that contributes to product growth.

Pricing 104

Pricing Strategy SaaS Scale 104

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

BetterCloud

FEBRUARY 3, 2025

Top 5 SaaS governance best practices As you build your SaaS governance framework, youll want to consider the following best practices to not only streamline operations, but to also cultivate a culture of compliance and unlock greater value from your SaaS investments. Contracts: Renewal dates, pricing, and terms for each application.

Government 52

Government Technical Review Systems Review Software Review 52

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. If something goes wrong with taxes, local compliance, chargebacks, authorization rates, etc., Retention Management. Table of Contents. Specifically: Checkout.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 190

AI Cloud Revenue Technical Advisors 190

SaaStr

DECEMBER 7, 2020

The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. Purchase a Splash Basic license before the year’s out, and we’ll take $500 the price tag. Vanta – Automated security and compliance, starting with SOC 2. Customer expectations are rising. So is churn.

Scaling 191

Scaling compliance Churn Innovation 191

Stax

MAY 20, 2024

Revenue recognition for subscription businesses follows the principles outlined in ASC 606, involving steps such as identifying contracts, allocating transaction prices, and recognizing revenue over time. They must comply with all applicable laws and regulations surrounding pricing, cancellation policies, and refunds.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Customers increasingly demand pricing models that reflect their actual consumption, offering greater flexibility and perceived value.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Valuize Consulting

APRIL 4, 2025

This insight allows you to: Measure profitability at the account and segment level Allocate resources based on value rather than assumption Fine-tune pricing and support strategies Identifying Hidden Inefficiencies: Are your CSMs bogged down with repetitive tasks? Are preventable issues consuming valuable time?

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

How To Buy Saas

DECEMBER 20, 2024

Manage Subscription Billing: Managing subscription billing models can be a challenging aspect for SaaS businesses as it involves keeping track of different pricing structures over different subscription periods for each customer. Fix the transaction price: This step involves specifying the transaction price and other considerations.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

MARCH 3, 2023

free or paid trial and usage-based or fixed price subscriptions). Local Transaction and Indirect Tax Compliance Made Simple There are two main aspects of compliance when it comes to recurring transactions: Transaction compliance (i.e., Sales tax, VAT, and GST compliance (i.e., Manage active subscriptions (e.g.,

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Blulogix

MARCH 27, 2025

With businesses adopting diverse pricing modelsranging from subscriptions to usage-based billinglegacy systems often struggle to keep up. AI enables businesses to offer: Dynamic Pricing Models AI-driven insights allow businesses to adjust pricing based on customer usage, demand, and market trends.

Payments 59

Payments AI Search Payment Services AI 59

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

Stax

JANUARY 28, 2025

Your testing should check for security compliance, technical performance, and mobile responsiveness. Security compliance: ensure that all financial information is securely transmitted using tokenization and strong encryption across the transaction, and that the provider is in full compliance with security standards like PCI DSS.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Full Session

DECEMBER 23, 2024

In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. Pricing starts at $39/month with a 20% discount on annual plans. Pricing for this qualitative analytics solution starts at $39.99/month. Pricing starts at $39/month.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

FastSpring

JANUARY 27, 2022

How SoStocked increases retention through grandfathering existing customers into lower prices. When you raise your prices, don’t raise them on your existing customers,” co-founder Chelsea Cohen explains. Chelsea also encourages SaaS companies to experiment with pricing to increase customer demand. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

User Pilot

NOVEMBER 30, 2023

Mixpanel report types include Funnels, Flows, Retention, and Insights reports. However, it also comes with cons, such as its lack of generated reports, steep learning curve, and expensive pricing. In terms of intuitiveness and ease of use, Userpilot is a better alternative with its funnel, trend, retention, and path analysis.

Scale 105

Scale Retention Trends Pricing 105

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. This directly impacts customer satisfaction, loyalty, retention , and, consequently, customer lifetime value. Let’s explore two main ones.

Banking 105

Banking Onboarding compliance Scale 105

User Pilot

JUNE 29, 2024

Security and compliance (consider building if your company handles sensitive data). You also gain independence from unexpected price hikes or changes in pricing models. Security and compliance Security and compliance are critical factors, especially for industries dealing with sensitive information.

Technical Support 105

Technical Support compliance Scale User Experience 105

Clouded Judgement

NOVEMBER 10, 2023

There are many limiters here - data security and compliance are big ones. The cost decrease is very meaningful - it’s lowers the barrier to experiment with AI, and also lowers the barrier for these AI functionalities to be pushed into production (because vendors don’t have to increase price nearly as much).

Cloud 190

Cloud Artificial Intelligence GCP(Google Cloud Platform) AI 190

User Pilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111