USIO

JULY 1, 2024

Enhanced Security : Usio provides robust security features that protect customer data and ensure compliance with industry standards, building trust with your users. Optimize Customer Retention Customer retention is crucial for recurring revenue.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

Clouded Judgement

JANUARY 24, 2025

For many current large language models, once they are exposed to domain-specific challenges or niche inquiries—like in-depth product troubleshooting or compliance-related questions—they can stumble. That’s because their training data, while vast, may lack the level of granularity found in specialized enterprise environments.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

USIO

FEBRUARY 7, 2025

Businesses that invest in improving payment processes through technology see a 20% increase in customer retention and vendor satisfaction. Ensuring Security and Compliance Security is non-negotiable in payment systems, especially for companies handling sensitive financial data.

Payment Solutions 130

Payment Solutions Payment Services Payments Payment Methods 130

USIO

FEBRUARY 14, 2025

Transparency in financial transactions correlates with higher vendor retention rates. With a focus on security, compliance, and scalability, Usio empowers businesses to manage payments efficiently while fostering strong vendor partnerships. This level of clarity reduces uncertainty and builds trust.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. With our platforms, SaaS companies can manage any subscription model, calculate revenue, and generate custom reports that investors love.

Cybersecurity 274

Cybersecurity Scale compliance Payment Features 274

User Pilot

NOVEMBER 29, 2024

All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. This is essential for compliance with privacy and data protection regulations like GDPR or CCPA. Privacy and compliance features for sensitive data protection. Trends and Retention Analysis. Custom dashboards.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. Candice underscores the financial and reputational risks associated with non-compliance.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

SaaStr

MARCH 16, 2021

This ensures they are at least fair, and in the end, which will lead to higher NPS and net revenue retention. Assume your customers know every cut corner you’ve cut on compliance, security, redundancy, etc. Is your HIPAA compliance pretty barely there? If it truly is, so be it. I.e., if Google would be OK with it.

Scale 295

Scale compliance Engineering Customer Success 295

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Be relentless about building features that increase retention. I don’t see enough SaaS SMB company relentlessly talking about the impact of new features on retention. Customers often can deploy on their own. And measuring it.

SMB 363

SMB Churn Payment Services SaaS 363

SaaStr

MARCH 19, 2021

We created a product that was simple to use for entrepreneurs who were juggling a thousand different priorities and didn’t have (and didn’t want) an expertise in regulation, compliance or sales tax. Going upmarket has shifted how we do business — from how we approach sales to onboarding and retention.

Scale 290

Scale Business Finance compliance 290

SaaStr

DECEMBER 6, 2023

But what is very enterprise and top-tier is their customer retention, at 97% GRR. The financial reporting and compliance engine that just keeps scaling! High GRR “Balances Out” Good-But-Not-Top Tier NRR The math here is interesting, as you can see in the chart in Slide 3.

compliance 304

compliance Engineering Scaling Enterprise 304

Scytale

SEPTEMBER 3, 2024

Many organizations struggle to find a clear path to HIPAA compliance. They are constantly led off course by trying to understand the complicated terminology, policies and requirements surrounding compliance. They investigate complaints, conduct compliance reviews, and provide education and outreach to foster compliance.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

SaaStr

OCTOBER 13, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Secureframe helps companies get enterprise ready by streamlining SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and HIPAA compliance.

GCP(Google Cloud Platform) 260

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 260

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 202

Scale compliance Healthcare Education 202

Clouded Judgement

DECEMBER 1, 2023

There were also quite a few questions around cost and compliance. And on the latter - there will be more guardrails and structure in place to appease some of the compliance questions. This year, there was tons of experimentation. On the former - we’ll see a lot of these experiments translate to production facing apps in 2024.

AWS 299

AWS Cloud AI Search Cost optimization & reporting 299

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Take advantage of automation to manage your security assessments and NDAs.

SaaS Payments 246

SaaS Payments Payment Services PayFac as a Service Marketplace as a Service 246

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 264

Banking Payment Features Venture Capital Subscription 264

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness. It hurts badly if you touch it later, especially the compliance pieces. How do you scale PLG?

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

SaaStr

AUGUST 17, 2024

Customer-facing sales is a critical area of SaaS that drives growth and revenue retention. How do you multi-thread internally or navigate the complexities of security and compliance? Pia Heilmann, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market.

Scale 316

Scale Sales Hiring Sales Technical Review 316

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. While others chased broad horizontal plays, he deeply understood one industry’s pain points and built specifically for them.

SaaS 264

SaaS Leadership Cloud Enterprise 264

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. User Retention Rate A good user retention rate indicates that your gamification strategy is effective in encouraging ongoing use. Increase user retention. Drive product adoption.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Employee Retention. Gross Retention. Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Workplace Productivity.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

Clouded Judgement

FEBRUARY 7, 2025

The list goes on. There are so many others. What do all of these have in common? Companies with negative NTM FCF are not listed on the chart Scatter Plot of EV / NTM Rev Multiple vs NTM Rev Growth How correlated is growth to valuation multiple?

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

AUGUST 9, 2024

This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. They built new processes and brought in new tools to create better alignment into other functional areas. Braze went public in November 2021.

Scale 296

Scale Sales Hiring Scaling Startup 296

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Tom Tunguz

NOVEMBER 8, 2023

Meanwhile, regulation and compliance mean the governance burden only increases. Looking at Snowflake’s net dollar retention over the last few years, it’s clear exactly when the office of the CFO became an important voice within the data world. Executive teams and boards are demanding innovation with LLMs and data.

Artificial Intelligence 225

Artificial Intelligence Trends Data Software Review 225

BetterCloud

FEBRUARY 3, 2025

Top 5 SaaS governance best practices As you build your SaaS governance framework, youll want to consider the following best practices to not only streamline operations, but to also cultivate a culture of compliance and unlock greater value from your SaaS investments. Security: Security posture, compliance risks, and potential vulnerabilities.

Government 52

Government Technical Review Systems Review Software Review 52

SaaStr

JUNE 13, 2019

Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained? So, in building your models for your business, you really should be striving for 90% plus logo retention rate. This surprised me.

Scale 254

Scale SMB Sales Hiring Payment Services 254

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. These kinds of strategies foster customer retention. Geographical locations also impact compliance a lot.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Scytale

AUGUST 12, 2024

Ready to tackle POPIA compliance? ” Whether you’re a seasoned pro or just dipping your toes into the compliance waters, it’s key to get your head around the ins and outs of POPIA. .” No need to get fancy—just straightforward tips and advice to help you nail POPIA compliance.

compliance 52

compliance Technical Review Social Media Retention 52

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

BetterCloud

JANUARY 15, 2025

Compliance violations: Lack of compliance to documented security and privacy policy as well as legal and industry standards can result in legal fees, fines, and reputational damage. Unknown SaaS apps lurking around your SaaS environment jeopardize security posture and compliance with government and industry regulations.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

SaaStr

APRIL 1, 2019

Hacking Your Cap Table: How Much Equity to Give and When with Equify Founder and CEO Alex Cattarini, Index Ventures Talent Partner Dominic Jacquesson, Futrli Founder and CEO Hannah Dawson and Alan Head of Risk, Finance and Compliance Paul Sauveplane. The Accelerators ??. 5 Secrets to Closing Top Accounts with Darktrace CMO, Emily Orton.

Scale 172

Scale Sales Hiring Mobile compliance 172

Blulogix

MARCH 12, 2025

Schedule a Demo Today Why Businesses Are Moving to Usage-Based Billing Better Customer Alignment Customers only pay for what they use, improving satisfaction and retention. Manual invoicing is inefficient and error-prone; automation ensures accuracy and compliance with billing standards.

Payment Features 59

Payment Features AI Search B2B AI 59

Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 190

AI Cloud Revenue Technical Advisors 190

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Retention: Churn rate, customer lifetime value. Be transparent: Be open and honest about your research methods and findings.

SaaS 83

SaaS Social Media Interviewing Scale 83

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52