SaaStr

MARCH 18, 2025

They use AI for price discoverability and optimization, with a setup that drives annual retention. Large enterprises have an immediate need for governance solutions to handle AI at scale. This represents an under-recognized opportunity for B2B AI startups focusing on compliance, risk management, and administrative controls.

Technical Review 182

Technical Review Artificial Intelligence AI Marketplace as a Service 182

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. Duda is the leading web design platform for companies that offer web design services to small businesses.

Cybersecurity 273

Cybersecurity Scale compliance Payment Features 273

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Don’t need as much sales experience on sales team. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Customers often can deploy on their own.

SMB 363

SMB Churn Payment Services SaaS 363

Stax

MARCH 18, 2025

It can be easy to consistently double revenue if you’re an early-stage company, but as you scale up, sustaining that becomes more difficult. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Customer acquisition cost. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Payrix

APRIL 10, 2025

As a result, leading platform providers in the space are implementing strategic payment solutions to help generate more revenue from their existing customer base, create stronger relationships with users, and streamline the payment experience for everyone involved. This is common when outsourcing payments.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed. appeared first on SaaStr.

Scale 202

Scale compliance Healthcare Education 202

Tom Tunguz

NOVEMBER 8, 2023

LLMs are fantastic first-pass filters and phenomenal classifiers that extract insight or build machine learning features from unstructured data like customer support conversations or sales calls. Meanwhile, regulation and compliance mean the governance burden only increases. Looker did this within the context of a BI system.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. Our second topic, benchmarks around retention. Logo retention. Here’s another slide.

Scale 254

Scale Sales Hiring SMB Payment Services 254

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Explore other articles in the series. Your data is our most critical asset.

compliance 138

compliance Data Software Review Scale 138

SaaStr

APRIL 1, 2019

Hacking Your Cap Table: How Much Equity to Give and When with Equify Founder and CEO Alex Cattarini, Index Ventures Talent Partner Dominic Jacquesson, Futrli Founder and CEO Hannah Dawson and Alan Head of Risk, Finance and Compliance Paul Sauveplane. The Next-Generation ????. The Accelerators ??. The Accelerators ??. Don’t worry.

Scale 172

Scale Sales Hiring Mobile compliance 172

User Pilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. This way, users get the help they need, exactly when and where they need it, leading to faster adoption, reduced friction, and higher engagement from day one. moment faster. Whatfix mobile pricing.

Technical Review 93

Technical Review Mobile Software Review Systems Review 93

Intercom, Inc.

DECEMBER 12, 2019

Vidyard co-founder and CEO Michael Litt chatted to Intercom’s EMEA Sales Manager Ciaran Nolan about how Vidyard flipped the freemium model on its head, why moving downmarket might be the answer to accelerated growth, and how to build a multi-million dollar business unit – overnight. Flipping the freemium model on its head.

Scale 169

Scale Growth Hacking Enterprise Scaling 169

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. Improved ROI: Planned and monitored business growth leads to helpful insights.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. rating scales) and qualitative (open-ended questions) formats to gather comprehensive feedback. Increase user retention. Also use both quantitative (e.g., Drive product adoption.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 190

AI Cloud Revenue Technical Advisors 190

FastSpring

JANUARY 27, 2022

However, if you do ask for a credit card number, those who provide one are more qualified prospects. How SoStocked increases retention through grandfathering existing customers into lower prices. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

How To Buy Saas

MAY 28, 2025

Even Sendbird highlights that enterprise-scale AI agents come with built-in observability, fallback logic, and policy controls to ensure reliability under heavy load. Users see richer, context-aware features (like smarter chatbots or code assistants) that boost satisfaction and retention. Operational Efficiency: Automation is built in.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

How To Buy Saas

MAY 21, 2025

Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., GDPR for data privacy in Europe).

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. It helps quantify customer behaviors on a larger scale to uncover user trends and correlations. E.g., gauge customer satisfaction by asking users to rate their satisfaction with your product on a scale of 1 to 10.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. The two most common go-to-market strategies are sales-led growth (SLG) and, more recently, product-led growth (PLG). . In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Image Source: SaaStr 2021 ).

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

FastSpring

MARCH 3, 2023

To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. As MoR, we take on transaction liability for you, meaning we: Collect and remit the right amount of sales tax, VAT, and GST for you. We take the lead on audits. Add notes for your customer or prospect.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Stax

JANUARY 28, 2025

Interoperability with your existing software tools and apps: the payment processing platform must be interoperable with your existing software tools, like CRM (Customer Relationship Management), inventory management, POS (Point of Sale), and accounting software. Your provider should help with this.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

SaaStr

NOVEMBER 19, 2019

In this session, hear from three women who founded, funded and are leading WebPT, one of the nation’s fastest-growing SaaS companies in the specialty electronic medical record sector. Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need.

Scale 181

Scale SMB VP of Engineering Leadership 181

User Pilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. Data security and compliance. Confusion turns to frustration, and your excitement fizzles out.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

Neil Patel

OCTOBER 7, 2020

Staying organized is tough even with just a handful of employees, but this challenge amplifies exponentially at scale. Some software is built to scale, while others are intended for smaller businesses and single sites. If you’re scaling rapidly, make sure the software you choose can accommodate your growth.

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

ChurnZero

MARCH 24, 2025

Whether this discrepancy points to budget cuts or misaligned strategies, its critical for a CS team to have the right technology for managing customers and building revenue through retention and expansion. A CRM is a great tool for sales operations, but it falls short for customer success needs.

Technology 52

Technology Customer Success Scale ChatGPT 52

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. “Not only have we accomplished major milestones in terms of organic growth, but our acquisitions have made us a force within the compliance industry. .

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

MARCH 24, 2025

Salesforce: Senior Product Manager – Mobile Integrations Lead Salesforce’s office. They are seeking a Mobile Product Manager to lead the innovation and expansion of their field service mobile application across iOS, Android, and various third-party integrations. Experience leading product teams building consumer products.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

SaaStr

MARCH 28, 2025

Regulatory compliance can be a moat, not just overhead Spending five years securing money transmitter licenses across 50 states created a significant barrier to entry that competitors can’t easily replicate. The compliance risk is significant,” Ren says. SMB customers. Founded in 2006, Bill.com has grown to: $1.4

SMB 130

SMB Payments Payment Services SaaS Payments 130

BetterCloud

FEBRUARY 5, 2021

And because you can’t prove it either, it’s hard to claim that your organization is in compliance. Inconsistent levels of access for admins often result in giving out access to more data and controls than necessary, leading to increased risk. Because you can’t manage and secure what you can’t see. Enter: the SaaS management platform.

Management 119

Management SaaS Scale DevOps as a Service 119

User Pilot

SEPTEMBER 2, 2024

Their month 1 retention rate (34.5%) and NPS (25.6) 1 Month Retention Rate. The compliance rules, for example, regarding patient data security, add friction to the user journey, which has an impact on their activation. It’s also linked to long-term retention and customer lifetime value. Time to Value. Net Promoter Score.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105